easyJet compensation - tip

eyesy · 26 July 2006 at 6:40PM

alared wrote:

The OP has used a certain number with success within the last week so maybe he would care to share it.

Apologies, it's 01582 525422. I actually tried submitting it to the saynoto0870.com but as yet they have not entered it in.

Eyesy

eyesy · 26 July 2006 at 6:43PM

golddustmedia wrote:

I'm curious about when companies try to weasel out of things, so in the interests of being prepared can I ask on what grounds they said you were not eligable? (Since your description of the circumstances make it clear you are eligable).

Simple: The woman said that they had given me more than 14 days notice so I wouldn't be eligble for compensation. I then replied words to the effect of: "Err no you haven't". She then asked me when I was given the notice. So quite how she could have originally known it was more 14 days when a few seconds later she asked when they notified me is beyond me...

vivclarkson · 27 July 2006 at 6:47AM

I saw your post referred to in this weeks MSE e-mail and you prompted me to call Easyjet as I hadn't realised that I could get compensation. After a somewhat lengthy conversation, they agreed I was entitled to compensation and agreed to credit my card.

The rep did try and tell me that cancelling the flight for 'operational reasons' was unavoidable and so compensation didn't apply but when I disagreed with her, she went to talk to her supervisor (I assume) and came back agreeing to credit my card.

Thanks very much - when my flight was cancelled, the next flight was 2 days later so we incurred quite a bill. I claimed some of it back on my travel insurance but this has made up the shortfall.

isgman · 27 July 2006 at 8:49AM

Well done, now you can purchase the Sandwich on the flight...LOL

richardw · 27 July 2006 at 10:29AM

WiseInvestor wrote:

Do you think passengers who bought tickets for 1p+Tax have paid for the product they're buying?

easyJet don't do that kind of promotion.

BTW how's this for a cheap easyJet flight to Nice

Tuesday 13 March London Gatwick to Nice
flight 5067; dep. Tue 13 Mar 14:20
arr. Tue 13 Mar 17:15
£209.99
(per person)

Friday 16 March Nice to London Gatwick
flight 5066; dep. Fri 16 Mar 10:30
arr. Fri 16 Mar 11:30
£288.23
(per person)

Cost of your selection
Airfare per adult or child £498.22
(per person)

Taxes and charges per adult or child £14.50
(per person)

Total amount due:
1 adult
£512.72
(total cost)

and Ibiza

Friday 25 August London Stansted to Ibiza
flight 3045; dep. Fri 25 Aug 19:40
arr. Fri 25 Aug 23:10
£165.99
(per person)

Monday 28 August Ibiza to London Stansted
flight 3050; dep. Mon 28 Aug 17:20
arr. Mon 28 Aug 18:55
£231.49
(per person)

Cost of your selection
Airfare per adult or child £397.48
(per person)

Taxes and charges per adult or child £9.50
(per person)

Total amount due:
1 adult
£406.98
(total cost)

easyJet doesn't do capped fares, some fares are very low, some very high. They make healthy profits. The EU compensation rules do not threaten the survival of no frills airlines.

LittleMissBargain · 27 July 2006 at 11:04AM

what I hate most about the easyjet website is the link you have to click on to book a "cheap" flight !!!

and don't even get me started on the delays, cancellations and bundle to get a seat on the plane....

hfffoman · 28 July 2006 at 12:05PM

I had a flight cancelled owing to bad weather. Easyjet just said they couldn't put me on any other flight in the near future so they will give me my money back. That represents no compensation and I am out of pocket by a huge load of expenses.

Reading the EU compensation rules carefully, they say that for a delay greater than 5 hours you are elegible for a refund or to be put on another flight even if the delay wasn't the airline's fault. As I understand it, that means if the flight is delayed by 5 hours you get to fly free. But if they fail to get you there at all, you just get your money back.

I am tempted to try arguing with EasyJet that I should get more compensation, e.g. the Euro 250 but it's hardly worth the hour plus £6 cost and trouble of getting through to them.

It's worth noting also that the way Easyjet handled my attempts to rearrange my flight was so unsatisfactory that I won't be flying with them again.

richardw · 28 July 2006 at 12:22PM

Write to them instead

easyJet Airline Company Limited
easyLand
London Luton Airport
Bedfordshire
LU2 9LS
UK

mystic_trev · 28 July 2006 at 12:40PM

I'm a bit worried - this threads begining to make Ryanair look good!

Zork · 1 August 2006 at 2:47AM

I've literally just got back from Barcelona via Easyjet. I've flown with them loads of times and had very few delays. However from these posts a pattern may be forming. Our flight out last week was delayed for a couple of hours for 'operational reasons' and we got a £3 refreshment voucher each !
( Whoopee!) Then our flight last night was delayed for an hour or so, no great problem but another flight to Liverpool was cancelled.

Zork

easyJet compensation - tip

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