easyJet compensation - tip

WiseInvestor wrote:

.........................Paying a planeload of passengers £300 to change their £100 tickets is, on the other hand, unsustainable.

Surely the point is that they only pay the planeload of passengers should THEY be responsible for the alteration? If they do not maintain their aircraft properley, carry an adequate stock of spare parts, do not have sufficient crew, are generally incompetent, etc., then why should the planeload of passengers suffer the consequences and costs involved?

EasyJet and Ryan Air make a shed load of profit at the expense of these planeloads' of passenger's. Up until the EU ruling they rode roughshod over everyone (Ryan Air in particular) and anyone that suited THEM. They acted like bullyboys and to some extent still do due to the majority's ignorance of what they are entitled to.

All that passengers want is what they were promised and what they paid for. They want to go on holiday, to be on time for business meetings/appointments, get to weddings and funerals when they take place, etc.,. Basically nothing more or less than the advertised product.

Whilst there will be situations where the delay or cancellation is outside the control of the airline we are not surely taliking about that, are we. In that circumstance the EU compensation is not generally applicable. However, where people lose day(s) or all of their holiday, are late or have to cancel appointments and meetings due to the poor organiation and/or management of the airline then why should the customer be expected to pay for any extra costs they incur? All the compensation does is attempt to offer some comfort to these passengers. And, after all, EasyJet knew the consequences when they, presumably, took the conscious management decision not to hire sufficient crew and thereby be in a situation where invariably they would have to cancel flights. And, whatsmore, the compenstaion they will actually pay (how many will claim it? 5% or less?) is probably less than the cost of operating that flight and the additional ground staff costs and therefore will possibly actually be a way of reducing rather than increasing their costs!

We all like the option of low cost but not at low standard and p*ss taking by certain airlines.

More info http://ec.europa.eu/transport/air/rules/rights/doc/2005_01_19_apr_factsheet_en.pdf

What time on Sat 22/7 did they inform you? What time is your flight on Sat 5/8? Is it 14 days or more or 13 days and some hours notice that you have been given?

andyinyorkshire wrote:

You should be able to get the EasyJet number through the https://www.saynoto0870.com search for easyjet using the company name. Under other information click on the Forum link... http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1104504432

Wouldn`t it be easier to just say the number.
I`ve already looked at that forum and there are a lot of if,buts and maybes,with various numbers halfway round europe.

The OP has used a certain number with success within the last week so maybe he would care to share it.

waster wrote:

All that passengers want is what they were promised and what they paid for. They want to go on holiday, to be on time for business meetings/appointments, get to weddings and funerals when they take place, etc.

Do you think passengers who bought tickets for 1p+Tax have paid for the product they're buying? Of course not. In order to sell at this price the airline has to pack in lots of flights at very little cost. The slightest hiccup sends the whole operation into chaos. Personally, I'd never rely on a low cost airline to get me to a business meeting/wedding/funeral simply because everything is planned on a tightrope. Going on holiday, however, is another matter entirely where a couple of hours sat in an airport lounge is no great disaster given the price I've paid for my tickets.

My point, however, is that the surge of low cost carriers is undoutebdly fantastic news for us, the consumers. It would be crying shame to lose them simply because some EU court has decreed that all passengers deserve the same service/protection/compensation, irrespective of how much they've actually paid.

Of course £300 in the pocket is a result for the OP, but the rest of us may not be so lucky in future.