Candy washing machine!

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Hi, I bought a Candy washing machine from Argos, online and paid for by credit card.

Delivered today but machine is not working, power is going into machine and digitals are lighting up but nothing else, also when switched off can still hear power running through machine.

Contacted Argos and best they can do is a collection and replacement Thursday 24th, I cant wait that long for a new machine is there any other option?

No scrubbing board by kitchen sink please!!!

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  • harrys_dad
    harrys_dad Posts: 1,997 Forumite
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    Sounds like a reasonable offer to me. Launderette for a week?
  • wealdroam
    wealdroam Posts: 19,181 Forumite
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    stroodes wrote: »
    Hi, I bought a Candy washing machine from Argos, online and paid for by credit card.

    Delivered today but machine is not working, power is going into machine and digitals are lighting up but nothing else, also when switched off can still hear power running through machine.

    Contacted Argos and best they can do is a collection and replacement Thursday 24th, I cant wait that long for a new machine is there any other option?

    No scrubbing board by kitchen sink please!!!

    You can 'hear power running through machine'?

    Amazing!

    I thought electrickery was a silent wonder.
  • forgotmyname
    forgotmyname Posts: 32,552 Forumite
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    I wonder if someones forgotten to remove the shipping bolts?

    Poor things trying to turn but locked solid? I can only imagine the noises its making.
    Censorship Reigns Supreme in Troll City...

  • Shaka_Zulu
    Shaka_Zulu Posts: 1,689 Forumite
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    I wonder if someones forgotten to remove the shipping bolts?

    Poor things trying to turn but locked solid? I can only imagine the noises its making.

    That was my immediate thought.
  • takman
    takman Posts: 3,876 Forumite
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    stroodes wrote: »
    Hi, I bought a Candy washing machine from Argos, online and paid for by credit card.

    Delivered today but machine is not working, power is going into machine and digitals are lighting up but nothing else, also when switched off can still hear power running through machine.

    Contacted Argos and best they can do is a collection and replacement Thursday 24th, I cant wait that long for a new machine is there any other option?

    No scrubbing board by kitchen sink please!!!



    Thursday 24th August? I'm not surprised you can't wait that long that is 5 months away!.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    I wonder if someones forgotten to remove the shipping bolts?
    Argos won't have plumbed it in, this will be user error I expect.

    I hope the OP doesn't do this with the replacement machine!

    OP read the instruction manual!
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
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    edited 16 March 2017 at 5:01PM
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    wealdroam wrote: »
    You can 'hear power running through machine'?

    Amazing!

    I thought electrickery was a silent wonder.

    Not always.
    Any electrical item with windings (such as a transformer or motor) can produce an audible hum when powered and if the component or other steel items near by are loose or can flex, this hum will be more pronounced.
  • stroodes
    stroodes Posts: 393 Forumite
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    Thanks Shaun, that's exactly the sound, a sort of hum and when switched on to any programme it's the same sound and no movement, yes bolts were removed.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    stroodes wrote: »
    Thanks Shaun, that's exactly the sound, a sort of hum and when switched on to any programme it's the same sound and no movement, yes bolts were removed.
    Well then, to answer your original question, you'll have to wait for Argos to exchange the machine. Do note that the 24th is a Friday, not Thursday...
  • firefox1956
    firefox1956 Posts: 1,548 Forumite
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    Why not ring the Candy Helpline ??
    These helplines are usually very good.
    http://www.candy-domestic.co.uk/en_GB/technical-assistance
    HTH
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