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After 8 posts to date re EE I thought I would update...

Finished with EE on the 5th December 2014....(never received a single Bill)
After Numerous phone calls & emails requesting Final Bill (& involving Ombundsman) I finally received a Final Bill on the 2nd March 2015 showing I was in credit by £279 , bottom of the bill said that all monies would be credited to my account by the 11th March.

No Money was paid into my account.

Like others I then had the £12 Government Rebate taken from my account.
Yet again I phoned them asking for the adjustment to be made & told them I wanted my money credited back to me immediately.
I was then told my account would be credited with the £12 & that my exit fee would be waivered & the £279 owed to me would be in my account by the 7th April.....

Guess What ....STILL NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!




Contacted Senior Advisor of Complaints team went through whole story 3 weeks ago & still nothing except receiving this email

''Sorry again we don’t have your refund yet. As I said in my last email the final bill was produced with the exit fees. I have requested a new bill without exit fees and am still waiting for it. As soon as I have it in my hand I will call you.''

Thanks again for your patience.
Kind Regards
Deb Eubanks
Senior Advisor
Complaints Team

I am now coming up to nearly 5 months since I left them & still nothing credited back to me. They are still NOT responding to emails or Phone Call promises .....

I also will now go through the Small Claims Court to get my money back.

I cannot begin to explain the amount of hours/stress that this company has caused me. There sheer lack of professionalism astounds me & they should not get away with this.

I switched electric to ee last October and have been following the thread with increasing alarm as I neared our break even point.
Today I have received an email to say my latest bill is ready. Completely unsolicited. It's an estimate (102 units under my unsubmitted read) for 29th December?? The new dd should go down by £3. I'll report back when it's been taken on the 10th May.

Good luck to everyone chasing refunds.

gren05 wrote: »

After 8 posts to date re EE I thought I would update...

Finished with EE on the 5th December 2014....(never received a single Bill)
After Numerous phone calls & emails requesting Final Bill (& involving Ombundsman) I finally received a Final Bill on the 2nd March 2015 showing I was in credit by £279 , bottom of the bill said that all monies would be credited to my account by the 11th March.

No Money was paid into my account.

Like others I then had the £12 Government Rebate taken from my account.
Yet again I phoned them asking for the adjustment to be made & told them I wanted my money credited back to me immediately.
I was then told my account would be credited with the £12 & that my exit fee would be waivered & the £279 owed to me would be in my account by the 7th April.....

Guess What ....STILL NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!




Contacted Senior Advisor of Complaints team went through whole story 3 weeks ago & still nothing except receiving this email

''Sorry again we don’t have your refund yet. As I said in my last email the final bill was produced with the exit fees. I have requested a new bill without exit fees and am still waiting for it. As soon as I have it in my hand I will call you.''

Thanks again for your patience.
Kind Regards
Deb Eubanks
Senior Advisor
Complaints Team

I am now coming up to nearly 5 months since I left them & still nothing credited back to me. They are still NOT responding to emails or Phone Call promises .....

I also will now go through the Small Claims Court to get my money back.

I cannot begin to explain the amount of hours/stress that this company has caused me. There sheer lack of professionalism astounds me & they should not get away with this.

I had a lengthy conversation with her and a complete waste of time.

Now this is what I received from EE regarding exit fees and I know this is correct because it was clearly shown on my final bill and they have refunded accordingly.

quote
Re exit fees: We can’t just remove them as they are part of the tariff but I can insert a credit of £50 called “Exit fee compensation” to cover them off.”

unquote.

The only way I got my final bill and eventual refund was not going through the complaints dept but because of a very helpful manager and one other.

MABLE wrote: »

I had a lengthy conversation with her and a complete waste of time.

Now this is what I received from EE regarding exit fees and I know this is correct because it was clearly shown on my final bill and they have refunded accordingly.

quote
Re exit fees: We can’t just remove them as they are part of the tariff but I can insert a credit of £50 called “Exit fee compensation” to cover them off.”

unquote.

The only way I got my final bill and eventual refund was not going through the complaints dept but because of a very helpful manager and one other.

Please can you tell me how you managed to get your Final Bill & Refund paid?

Who was the helpful manager you dealt with?

gren05 wrote: »

After 8 posts to date re EE I thought I would update...

Finished with EE on the 5th December 2014....(never received a single Bill)
After Numerous phone calls & emails requesting Final Bill (& involving Ombundsman) I finally received a Final Bill on the 2nd March 2015 showing I was in credit by £279 , bottom of the bill said that all monies would be credited to my account by the 11th March.

No Money was paid into my account.

Like others I then had the £12 Government Rebate taken from my account.
Yet again I phoned them asking for the adjustment to be made & told them I wanted my money credited back to me immediately.
I was then told my account would be credited with the £12 & that my exit fee would be waivered & the £279 owed to me would be in my account by the 7th April.....

Guess What ....STILL NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!




Contacted Senior Advisor of Complaints team went through whole story 3 weeks ago & still nothing except receiving this email

''Sorry again we don’t have your refund yet. As I said in my last email the final bill was produced with the exit fees. I have requested a new bill without exit fees and am still waiting for it. As soon as I have it in my hand I will call you.''

Thanks again for your patience.
Kind Regards
Deb Eubanks
Senior Advisor
Complaints Team

I am now coming up to nearly 5 months since I left them & still nothing credited back to me. They are still NOT responding to emails or Phone Call promises .....

I also will now go through the Small Claims Court to get my money back.

I cannot begin to explain the amount of hours/stress that this company has caused me. There sheer lack of professionalism astounds me & they should not get away with this.

5 months > Unbelievable, that is an utter disgrace. If that were you or I EE would have a CCJ against us by now!

Have you not thought about re-joining and setting your usage at a level well below your usage?

Run up a debit and play EE at their own game.