I require some advice

Does the warranty state what happens if they can't repair your machine within 5 working days? When the 5 working days start? Is it a promise or an estimate?

Warranties can be binding on the party offering them but it would likely depend on the wording and what exactly was offered.

Its in addition to your statutory rights. As you know, you're within the first 6 months so its up to them to show the fault was not inerent rather than you to show it is.

As for the significant inconvenience/reasonable time....really only a judge can decide. But the inconvenience does need to be significant, inconvenience is to be expected when there is a breach of contract so that alone does not entitle the parties to rescind a contract for what might be a trivial breach.

Even if you did need it for work, you would likely be advised not to tell them that as consumer rights only apply to consumers, businesses simply dont have the same protections and can sign away their rights while consumers can't.


As you paid by credit card, you also have the exact same rights against the credit card company as you do the retailer.

If they send it back as repaired and its still faulty, you would also have the right to insist on a refund instead of allowing further attempts to repair/replace.

However, personally I'd informally email them first and just state the longer you're without it, the greater an inconvenience its becoming and especially given they promised (if they did) 5 working day repairs, you feel that its now starting to become an unreasonably long repair. You could also add that you would like your pc repaired and returned within 7-14 days (or a replacement provided if that is not possible) and if they are unable to meet this deadline, you will be seeking a refund instead.