Co-operative Bank-reclaiming bank charges

cloth_ears_2 · 30 March 2007 at 9:15PM

letter received today from coop refunding charges in full + interest and cheque enclosed. Wonderful!!! but no cheque with the letter, hopefully this is a slight error. I have phoned them and they will get back to me Monday.
Only sent first letter 7th March and LBA last week so am well pleased. However not posting in success thread till I actually receive my cheque.
Sooooooooooooo delighted!!!!!!!!!!!!!!!!!!!!

Frankandann · 31 March 2007 at 2:10PM

Reading the posts on this thread either I was lucky or have put the frighteners on the Co-op with years of wrangling on countless matters.I recieved a list of charges (not statements), as others have indicated, within 2-3 weeks of request. My £10 cheque was returned as they say the don't charge for the service. As for the various detailed lists I simply claimed the final figure shown (£4231.50 in my case) sent a recorded delivery letter with the 14-day 'threat' and sat back. A week later I recieved a letter saying my complaint had been passed to customer services who would be in touch within 7 days. On the 7th day I received a letter to say that the full amount would be credited to my account forthwith as a gesture of goodwill. Five weeks from start to finish with the desired result. GOOD LUCK TO ALL OF YOU.

golddigger_3 · 31 March 2007 at 3:47PM

Just sent my letter requesting money back for my credit card ... will keep you posted

fallen_2 · 2 April 2007 at 11:08PM

if i sent my 1st letter on 26th feb with a cheque and the cheque still hasnt been cashed now - is there anything i can do b4 the 40 days as im obviously not going to receive my statements now. is this a classic case where they are going to say - what letter?????

do i have to wait for the 40 days or can i call them to see if they 'received' the cheque - so i can get another one out if they alledgedly didnt

gstir_2 · 2 April 2007 at 11:35PM

i am the same, posted letter - recorded delivery on 26/2 requesting statements for 2 accounts with bank of scotland, cheque hasnt been cashed and not had any statements as yet. i know they got letters as checked delivery on royal mail website. take it we need to wait 40 + 2 days, then report it if nothing done.

fallen_2 · 2 April 2007 at 11:46PM

this was with the coop
i didnt kno whether it was worth ringing them

traceyj_4 · 6 April 2007 at 8:22AM

Hi there, Im new to this forum and was just wondering if any of u have claimed any money back from the co-operative bank? and if so did they drag things out or reasonably obliging?

Many thanks for any tips

traceyj

ryannorfolk · 10 April 2007 at 12:20PM

I've sent the second letter to the coop on the 26 March asking for “a full response to this letter within 14 days”. I’ve had a reply from them telling me they will be in touch within the next 4 weeks and if more time is needed they’ll let me know. Do you think I should I keep the pressure up, or give them the time they want and wait for them to get back to me?

Leebcoward · 10 April 2007 at 12:54PM

if they have had the 14 days send them the 7 days before action letter and follow it up should they still ignore you. Good Luck.

ryannorfolk · 10 April 2007 at 4:22PM

Thanks for the advice Leebcoward, 7 days before action letter going out to them

I have had the run-around from Co-op over this, they even denied receiving the stage 1 letter. It was only after I asked them how they managed to cash the £10 cheque, which was enclosed with the letter, that they then admitted to getting it.

I’ve got over 2400 charges on a 2000 overdraft! They’ve had their money in interest and fees. It feels like they’ve been keeping me in debt. Keep up the good fight everyone.

Co-operative Bank-reclaiming bank charges

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