Vehicle-Rent.com ..... too good to be true?

James_Thomson wrote: »

I say take it! I was in Valencia this summer and rented a car twice for 4-6 Euro per day each time (granted 5+ days each time). Anyway, never had an issue once. Go for it!

How on earth can a car hire company make a profit renting a care for 4-6 Euro per day?

do not believe everything you read on trustpilot

My wife and I just completed a 24 day road trip of the Deep South USA. I originally booked the car hire through a company called Vehicle-rent.com who I believe are European (German?). I booked way back in March 2018 for a car hire from Atlanta airport for the trip in March & April 2019.
They had keen prices and I booked for an intermediate size vehicle with the local agent being Advantage. However, as the trip got nearer (in Feb 2019), I checked the reviews on the car hire company itself (not the agent who was Vehicle-rent.com) and found that Advantage had terrible reviews for Atlanta. So I cancelled my booking with Vehicle-rent.com and paid a few dollars more to book with Alamo (who had the best selection of cars available at the airport and were only a few dollars more).
Vehicle-rent.com initially tried to get me to continue to use their service but once I made it clear I had already made other arrangements they confirmed that my deposit of £25.67 would be paid back onto my credit card. quote "MONEY BACK: The amount that you have paid on our website has been fully refunded on your account. Yet, keep in mind that it may take your bank up to 15-45 days to complete this transaction."
Needless to say, this money has not appeared in my account, despite me cancelling the rental on the 1st March. They have dragged their feet in confirming to me:
1. What account number (card number) has been sued for the refund?
2. The actual date of the transaction
3. The name of the payee for the refund.
I have checked with my bank and they confirm that no refund has been paid. They have raised a dispute on my behalf and I will claim the money back from this company in that way.
The latest correspondence I have from this company is as follows....."After verification by our accounting department, we would need your bank statement from March and April, to verify the detail with our bank because from our side every single cent was refunded to you."
This is the final straw for me! I am NOT going to issue this company with a record of all my transactions on that account for the two month period where I used this card heavily (while In the USA)! I am claiming the refund back through the credit card company.
My question is, has anyone else used this company and had a similar experience? Of course, I appreciate it is only those people who cancelled their bookings who may have a similar experience? Presumably, the vast majority of their customers went through with their original bookings and had no issues? Thoughts please!

I would not recommend using this company they are cheap for a reason, customer service is appalling and cannot get in touch with them to resolve issues. They have £1205 of my excess payment and despite approving my claim after a month (minor damage to the rental) they seem to be refusing to refund me and have advised the timescales are over 90 days for the payment. However a quick search of the internet shows others who have not received refund after 120 days, seems like a SCAM!!