Delivery rights: Argos

I ordered one table top freezer and a shoes rack, and arranged to have them delivered on Saturday 18th August.

I had waited since 8am in the morning, and started doubting if it would really come.
Round 5:30pm on the same day I called up Argos, and the operator (called Dani) told me there was no access to my flat and they could not deliver them.
After wasting nearly 10 hours, I did not want to waste no more time, so I called again and the same operator picked up the phone, and I re-arranged to have them delivered at 9am on Monday 20th.
The operator told me he would pass the message, but could not guarantee the time but it should arrive by midday.

On Monday 20th I waited till 1pm. The delivery did not happen again.

On Tuesday 21st 8am, I called up Argos, and asked what had been going on, the operator (called Duncan) told me that my items had been at depot at this time.
I told all the story and he told me that he could arrange for it for the same day. I told him I did not want to end up waiting till 8pm without any result. Then, he told me he would contact with depot and would have my items delivered as soon as possible. He took my phone number, just in case if some problem occurs, he could inform me.

On the same day at 3pm I called them up again, to make sure if my items were on their way. The lady told me that the van is out with my items so it would not be a problem at all.

On the same day 6:45pm, it was getting closer to 8pm and I got worried, so I called up again, and the operator told me I would be definitely receiving my items by 8pm.

On the same day 19:50pm I called up again, because it was almost 8pm. The operator told me the van would not be able to make 8pm, but I would be definitely receiving my items on the same day. I had waited till 11:30pm.

I have not received the item yet.



When I talked to the operator on Saturday 18th, he told me that the delivery fee would be refunded. And which has been done. That is fine.

So far, I had wasted 30 hours.
I work as a full time gallery attendant. And my wife is a ceramic artist. Since we
have 2 years old son, it is quite difficult for my wife to spare enough time to do her business, therefore I help her making mould before going to work, after work, and when I have my day off. She is expecting three exhibitions in September and October, and we have been seriously working on towards the deadline.

This 30 hours of loss is absolutely deadly and now that I probably need to cut my sleeping hours from 5 hours a day to 3 hours a day to make it before deadline.

And I do not see the point why Argos is doing this for customers. The company should tell customer as soon as they find out that it is not possible to deliver items so that the customers do not lose whole day. Besides, as for the Tuesday 21st, operators lied up to the last moment. Again, I do not see the point of doing this to the customer. My shoulder has become absolutely stiff with the anger and distress. :mad:

Snoopyuk wrote: »

Yes that is correct the responsibility does lay with Argos. To be honest I have found phoning their Customer Services a waste of time if you still don't have any joy getting a refund I can recommend the following (up-to-date) email address to use - my email was responded to the next day and a resolution has now been put in place: Order.Enquiries@argos.co.uk - make sure you include your order number.

Hi dear, just yesterday I used this email. 24 hours gone and no reply! Called on this expensive phone number and it did not changed anything. Now writing the complaint letter.:T

Ordered a mattress for home delivery and surprise, surprise it came on the correct day at the correct time. Only trouble is it was the wrong mattress and about £135 cheaper than the one we ordered !!!! (and not suitable for our base). emailed, very sorry etc, ring the 0845 number, they help. Did they hell. Most obstructive and useless. Two more emails totally ignored.