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  • FIRST POST
    • mrbg07546
    • By mrbg07546 18th Oct 17, 7:05 PM
    • 197Posts
    • 12Thanks
    mrbg07546
    On water meter tariff with no water meter
    • #1
    • 18th Oct 17, 7:05 PM
    On water meter tariff with no water meter 18th Oct 17 at 7:05 PM
    I got a new supply pipe. And I presumed and was told they would fit a new water meter. However there’s still not one their. We are on a water meter tariff with a zero reading as water meter. It even says they have the meter reading a week ago.

    What now? Keep paying it the very low charge(standing charge) Because they are aware of issue.
Page 1
    • Raxiel
    • By Raxiel 18th Oct 17, 10:27 PM
    • 418 Posts
    • 209 Thanks
    Raxiel
    • #2
    • 18th Oct 17, 10:27 PM
    • #2
    • 18th Oct 17, 10:27 PM
    Are you sure there isn't a meter at the other end of the supply pipe? Possibly down a hole in the pavement beyond your property boundary?

    The Zero reading would just be the opening read, it may be several months before they send someone for a second reading.
    • Tom99
    • By Tom99 19th Oct 17, 5:05 AM
    • 558 Posts
    • 329 Thanks
    Tom99
    • #3
    • 19th Oct 17, 5:05 AM
    • #3
    • 19th Oct 17, 5:05 AM
    They will probably estimate the suplied amount when they do fit a meter so just put some money aside to cover that.
    • nyermen
    • By nyermen 19th Oct 17, 7:05 AM
    • 129 Posts
    • 107 Thanks
    nyermen
    • #4
    • 19th Oct 17, 7:05 AM
    • #4
    • 19th Oct 17, 7:05 AM
    Put some money aside, they have ways to back bill based on estimations.
    There was a leak at my flat when I moved in, and the last reading had been taken 6 months prior when the previous tenants left (and when the leak started!). Leak was spotted and fixed before I moved in but it took a week to track down which meter was mine (among the 30 holes in the ground) to give an initial reading. They said they would track a months normal use for myself, and from there confirm that only a tiny portion of the huge outstanding bill was really mine.
    Peter

    Debt free - finally finished paying off £20k + Interest.
    • footyguy
    • By footyguy 19th Oct 17, 6:27 PM
    • 3,825 Posts
    • 1,519 Thanks
    footyguy
    • #5
    • 19th Oct 17, 6:27 PM
    • #5
    • 19th Oct 17, 6:27 PM
    I got a new supply pipe. And I presumed and was told they would fit a new water meter. However there’s still not one their. We are on a water meter tariff with a zero reading as water meter. It even says they have the meter reading a week ago.

    What now? Keep paying it the very low charge(standing charge) Because they are aware of issue.
    Originally posted by mrbg07546
    Really?

    Can you post a copy of the latest bill you have received please?
    (Remove your name & address, and customer account number first)
    • teddysmum
    • By teddysmum 24th Oct 17, 1:06 PM
    • 8,517 Posts
    • 5,046 Thanks
    teddysmum
    • #6
    • 24th Oct 17, 1:06 PM
    • #6
    • 24th Oct 17, 1:06 PM
    I was told that our meter could go outside, under the pavement but the fitter said it had to go under the sink unless I wanted to wait for several weeks as pavements need to be lifted by a separate works department, so your meter could be outside, as mentioned above.


    Our tariff began on the day of fitting and my RV based direct debit was adjusted to allow for an estimated saving.


    The meter was read (remotely as no one came to the house) and a bill issued six months on . However, even with the estimated monthly payment we were well into credit, so the on going payments are under £4,until we catch up.
    • golfergti
    • By golfergti 26th Oct 17, 8:53 PM
    • 41 Posts
    • 8 Thanks
    golfergti
    • #7
    • 26th Oct 17, 8:53 PM
    • #7
    • 26th Oct 17, 8:53 PM
    I bought a house in January, and have had it fully refurbished I have been receiving bills with water meter and zero usage so I contacted them and told them there is no meter as I have never seen it.
    They said it was fitted before I moved in i have never seen it. Now they want to charge me to refit it??
    Can anyone help please
    Its about 400-500
    • rm0810
    • By rm0810 27th Oct 17, 8:40 PM
    • 3 Posts
    • 0 Thanks
    rm0810
    • #8
    • 27th Oct 17, 8:40 PM
    • #8
    • 27th Oct 17, 8:40 PM
    As previous posts suggest, they may have actually performed a meter exchange aswell as a replacement of your supply pipe which would indicate zero consumption.

    However, depending on how you’re billed whether that’s quarterly or monthly it depends. If it is quarterly then you won’t see any consumption until the technician visits the property and takes a meter reading, of which you will be billed.

    However if you’re on a monthly instalment plan paying only the standing charges then you should ideally get set up on a plan that’s suitable for you as the charges will only end up accumulating as a debit balance (when the account is billed) which in turn, will increase your monthly instalments.

    Hope this helps.
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