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  • FIRST POST
    paula.paula13
    Has anyone else had problems with Yell/ Yell.com? Going to court?
    • #1
    • 19th May 11, 11:34 AM
    Has anyone else had problems with Yell/ Yell.com? Going to court? 19th May 11 at 11:34 AM
    Hello,
    I've searched the forums but I can't find anything that relates to my specific problem. I took out a "good" package with Yell last November that was supposed to include a new website, Google SEO, Yell mediumweight ad and Netreach (eg Facebook ads +)

    From the start there were problems and no matter how hard I tried I couldn't get to speak to a manager. I made several telephone complaints as the weeks went by, covering various aspects of the service that I was paying for.

    By Feb I went to trading standards as Yell were not providing the service, eg the site didn't show up in ANY Google search results, there was no sign of Netreach being provided (their staff could not confirm if it WAS being provided!) & the website was very poor quality, completely unsuitable for a photographer. They were also very slow to make amendments to the website (as promised within 24 hours) so this meant that as I had to wait a week or more for changes I could'nt lick the website into shape.

    The mediumweight ad was the only component being provided but that backfired! Instead of getting customer enquires I only got calls from other companies trying to sell me their services. Sometimes I get 4 calls within 30 minutes. I never had a single sales lead generated during my time with Yell.

    So, I gave them 14 days to provide the service (as per Trading Standards instructions) - they did not respond in writing at all. They phoned me on about day 13 of the waiting period and I said that the time for talking was over and they needed to make a written response by email within the next 24 hours. They agreed to this.

    However, they did not make any further response for another 2 weeks! I had, by then, sent another letter cancelling my contract due to their breech of contract. I also cancelled my direct debit at that point. I specifically asked them to remove my mediumweight ad because it causes so many spam phone calls.

    All that was during Feb/March 2011. Today I got an email from Yell telling me that they are still counting up debts against my account. I called and explained the situation, but the lady I spoke to said that I couldn't cancel the advert (even though I had already cancelled in writing due to breech of contract). Yell intend to continue charging me and then refer the matter to debt management team because I originally signed a 1 year contract.

    Has anyone else had similar problems? What happened?
    Please get in touch if you are in this situation.

    I'm willing to let them take me to court so a judge can decide on this case. The product was mis-sold and I feel it's unfair that they can sell a whole package then only provide one component of it, yet force me to pay by weighting the charge in favour of that one component.
Page 3
    • Prothet of Doom
    • By Prothet of Doom 16th Jul 13, 2:59 PM
    • 3,141 Posts
    • 3,786 Thanks
    Prothet of Doom
    Thanks. Just to make it clear, Mistral, my bill was paid in full up to when I cancelled the contract with Yell. I cancelled due to their breech of contract but they refused to acknowledge cancellation. I did complain to Yell many times but they refused to respond to my complaints or let me speak to a manager.
    Yell did not occur any charges as a result of my contract cancellation - it was their decision to continue to bill me for a service I had already cancelled.
    Originally posted by paula.paula13

    When you get the court papers, put it all in writing, times and dates, with a counter claim, demanding return of what you did pay them. And in the small claims court, you will win.

    Basically. You paid them for a service you did not recieve, you spent time and money trying to get them to provide the service going forward, and becuase they did not provide the service, you gave them more than adequate time to make it better, and when they did not, you cancelled because they had breached the contract. You now claim, the money you did pay, because you haven't recieved the service you did pay for.

    They are muppets if they think they can win.
    • pooch
    • By pooch 16th Jul 13, 6:38 PM
    • 716 Posts
    • 341 Thanks
    pooch
    When you get the court papers, put it all in writing, times and dates, with a counter claim, demanding return of what you did pay them. And in the small claims court, you will win.

    Basically. You paid them for a service you did not recieve, you spent time and money trying to get them to provide the service going forward, and becuase they did not provide the service, you gave them more than adequate time to make it better, and when they did not, you cancelled because they had breached the contract. You now claim, the money you did pay, because you haven't recieved the service you did pay for.

    They are muppets if they think they can win.
    Originally posted by Prothet of Doom
    I wonder how paula.paula13 got on, as the post you quoted is almost 2 years old now
  • Bluespirit9
    Problems with Yell/ HIBU/Moorcroft Debt Recovery
    Hello,




    I took out a small advertisment with Yell in 2012, the advert was agreed and I was to besent a bill for the amount which never arrived. I was shocked toreceive a letter from Moorcroft Debt Recovery demanding the amountowed £147.60 be paid. There was never any question of my paying forthis and I paid them right away but this was to be my first brushwith them. In September 2012, I closed my business and settled allaccounts (or so I thought) sold my home and retired to Cyprus. It isalmost a year since I left the UK so you can you can imagine mysurprise that a letter from Moorcroft has been sent to me via arelative. This time Moorcroft claim that I have a furtheroutstanding debt for advertising for 2013 with a company I'd nevereven heard of called HIBU, even though I don't live in the UK. Itturns out that they had changed their policy and their name at somepoint without notifying me – I was not made aware of the new 'optout' clause putting the onus on me to contact them if I didn't wantto advertise anymore. This was never the case with Yell as far as Ican remember. You were contacted on an annual basis, the advert andbudget was agreed and the contract papers were signed and sent back.This was always the case. What I would like to know is: Has anyonehad any experience of this? When did the change in their terms takeplace? Are you liable when you've never been informed of changes orconsented. I would certainly never have consented to an advert inthe UK when I am retired. I was never made aware of the new 'opt out'agreement. Am I the only one facing this? I will be contacting mylawyer over this matter but I would welcome any comments and advice.
    • paddyrg
    • By paddyrg 14th Sep 13, 10:09 PM
    • 13,078 Posts
    • 11,141 Thanks
    paddyrg
    Hello,




    I took out a small advertisment with Yell in 2012, the advert was agreed and I was to besent a bill for the amount which never arrived. I was shocked toreceive a letter from Moorcroft Debt Recovery demanding the amountowed £147.60 be paid. There was never any question of my paying forthis and I paid them right away but this was to be my first brushwith them. In September 2012, I closed my business and settled allaccounts (or so I thought) sold my home and retired to Cyprus. It isalmost a year since I left the UK so you can you can imagine mysurprise that a letter from Moorcroft has been sent to me via arelative. This time Moorcroft claim that I have a furtheroutstanding debt for advertising for 2013 with a company I'd nevereven heard of called HIBU, even though I don't live in the UK. Itturns out that they had changed their policy and their name at somepoint without notifying me – I was not made aware of the new 'optout' clause putting the onus on me to contact them if I didn't wantto advertise anymore. This was never the case with Yell as far as Ican remember. You were contacted on an annual basis, the advert andbudget was agreed and the contract papers were signed and sent back.This was always the case. What I would like to know is: Has anyonehad any experience of this? When did the change in their terms takeplace? Are you liable when you've never been informed of changes orconsented. I would certainly never have consented to an advert inthe UK when I am retired. I was never made aware of the new 'opt out'agreement. Am I the only one facing this? I will be contacting mylawyer over this matter but I would welcome any comments and advice.
    Originally posted by Bluespirit9
    Were you a sole trader or limited company? As a limited company they could simply be invited to ! themselves, company closed, you've moved on.

    As a sole trader, couple of options, easiest is to ignore it and see if they bother trying to sue. If you get a small claims court summons, you can defend your case, pay if you lose. You could write back to the debt collector denying the debt and seeing if they manage to find evidence of you signing the revised contract (effectively 'prove it'). But if you're in Cyprus and not planning on paying, telling them this might make them just write you off as a massive PITA to chase for it.

    Personally, I'd be inclined to ignore everything unless you get a properly issued court summons, which will be a pain seeing as you don't have a UK address. Get whoever received the letter to respond that you're not living at that address. Likely they'll send ever more threatening letters then give up, seek the debt onto another agency for a few pence in the pound.
  • Josteele
    Hibu and yell.com
    Hi I used to advertise with yell.com and decided years ago not to re advertise . I always had a call or a visit from a rep before anything was agreed . I received a call last week from hibu saying I needed to settle an outstanding debt !!!! On signing contracts with them and seeing ad I always had to set up a direct debit mandate with them .i never did any of these so really confused as to how I now owe them anything ! The date for advertising on mine was for 2010 to 2011 !,,, I'm a bit shocked if this was the case it's taken nearly 3 years but like you I really don't know where to go to from here ... I did call and say whatever was going on I thought it was fraud, if anyone else can throw any light please let me know
    Joanne
  • Tony Dav
    Yell.com
    Sadly I have fallen victim to yell also.
    I am a small Print business running part time around another job, my quest was to make the business work full time, after exhausting all my lip service locally I needed to increase business.
    The yell rep came to see me and we hit 9 large areas costing me all my savings of £3200, This decision was massive for me but I was promised the phone would ring off the hook, he did an analysis on my website that was coming in top marks and even told me to delay my weeks holiday as I would be sure to miss calls.
    He promised Google would always recognise yell in the top 3 listings so I would capture all searches for printers., more often than not it comes in 14th.
    I was so sucked in I was actually worried I wouldn't be able to cope with the work,,,,,,,, I know WHAT A MUG I AM AND SHOULD OF REALISED MARKETING ISNT THAT SIMPLE.
    However when you are told what you get for your money especially with a company as big as Yell you don't expect to be conned.
    2 months down the line I have had 10 calls , all from companies trying to sell me products. GUTTED every time I answer the phone.
    The guy even failed to make a new appointment to discuss the lack of calls, What a surprise!!!!!!
    I have called YELL and explained in a pleasant way that I feel I was miss sold, only to be told I cant cancel, and to see what it generates over the next 10 months, HOLD ON ,,,, they would have had all my money by then.!!!!!!!!
    THIS IS THE ONLY TRUMP CARD I HAVE.
    I have today sent a email officially terminating the contract based on miss sold and cancelled my direct debit.
    I don't expect anything only a court letter so any help for the next chapter would be helpful?
    thanks
  • Errata
    What do you have in snailmail writing from Yell?
    .....................I'm smiling because I have no idea what's going on ...
    • Vectis
    • By Vectis 4th Oct 14, 9:45 AM
    • 462 Posts
    • 565 Thanks
    Vectis
    Sadly I have fallen victim to yell also.
    I am a small Print business running part time around another job, my quest was to make the business work full time, after exhausting all my lip service locally I needed to increase business.
    The yell rep came to see me and we hit 9 large areas costing me all my savings of £3200, This decision was massive for me but I was promised the phone would ring off the hook, he did an analysis on my website that was coming in top marks and even told me to delay my weeks holiday as I would be sure to miss calls.
    He promised Google would always recognise yell in the top 3 listings so I would capture all searches for printers., more often than not it comes in 14th.
    I was so sucked in I was actually worried I wouldn't be able to cope with the work,,,,,,,, I know WHAT A MUG I AM AND SHOULD OF REALISED MARKETING ISNT THAT SIMPLE.
    However when you are told what you get for your money especially with a company as big as Yell you don't expect to be conned.
    2 months down the line I have had 10 calls , all from companies trying to sell me products. GUTTED every time I answer the phone.
    The guy even failed to make a new appointment to discuss the lack of calls, What a surprise!!!!!!
    I have called YELL and explained in a pleasant way that I feel I was miss sold, only to be told I cant cancel, and to see what it generates over the next 10 months, HOLD ON ,,,, they would have had all my money by then.!!!!!!!!
    THIS IS THE ONLY TRUMP CARD I HAVE.
    I have today sent a email officially terminating the contract based on miss sold and cancelled my direct debit.
    I don't expect anything only a court letter so any help for the next chapter would be helpful?
    thanks
    Originally posted by Tony Dav

    What do you have in writing from Yell guaranteeing you a top 3 listing on Google and a certain number of sales telephone calls from potential customers?

    I can tell you now that you wont have anything in writing because no-one can guarantee these things.

    What you've probably signed up for is adverts covering the 9 areas you chose, nothing more than that, no guarantees.

    Unless Yell haven't kept to their agreement with the adverts then you have very little or no comeback. Sorry.
    • glasgowdan
    • By glasgowdan 5th Oct 14, 6:56 AM
    • 2,581 Posts
    • 2,899 Thanks
    glasgowdan
    What do you have in writing from Yell guaranteeing you a top 3 listing on Google and a certain number of sales telephone calls from potential courtmers?

    I can tell you now that you wont have anything in writing because no-one can guarantee these things.

    What you've probably signed up for is adverts covering the 9 areas you chose, nothing more than that, no guarantees.

    Unless Yell haven't kept to their agreement with the adverts then you have very little or no comeback. Sorry.
    Originally posted by Vectis
    Don't you know about verbal contracts? Of course he has comeback, they have blatantly failed to deliver anything reasonably close to what they have promised and any court would have great difficulty siding with Yell.

    Don't worry about any threats, how much have you already paid? I'd demand it back, use small claims courts.
    • Vectis
    • By Vectis 5th Oct 14, 11:05 AM
    • 462 Posts
    • 565 Thanks
    Vectis
    Don't you know about verbal contracts? Of course he has comeback, they have blatantly failed to deliver anything reasonably close to what they have promised and any court would have great difficulty siding with Yell.

    Don't worry about any threats, how much have you already paid? I'd demand it back, use small claims courts.
    Originally posted by glasgowdan


    A verbal contract? Fine, but how do you prove what was said - and I'm talking here about SEO results and numbers of phone calls resulting in sales?

    What the OP will have is a written agreement which he will have signed. Trying to prove anything else was guaranteed over and above this will be extremely difficult. Let the OP come back and say if there's anything in the agreement he signed that guarantees a certain level of performance with regard to SEO or sales calls. There wont be because they can't be guaranteed.

    Talk all you want about verbal agreements but the actual agreement is what's stated in the written agreement the OP signed.

    Certainly, if the ads haven't appeared or not appeared by a promised date then complain about that and get a refund, but anything else is a bit of a non starter because it wont have been guaranteed.
  • dali86
    Scammed by yell
    Hi,
    same as you, we have trusted yell because we grew up to that yellow book at home! they've sold us a one year ads contract promising that we will get leads etc from it.

    They claim that there the data shows 43 calls to our company but we have never received a single call from them! when we tried to dispute this they said " well, the data don't lie" and you are bound to a 12 months contract anyway! We have the option to cancel our direct debit but the issue is that it will be passed on to a debt collection agency and it will leave a bad footprint on our company's credit history. Any advice on what to do would be most welcomed

    Hi everyone, I hope you have recovered from dealing with Yell as I have not yet done so. Yell have been a TOTAL 100% NIGHTMARE, they are a BUSINESS FROM HELL.
    I put my trust into Yell as we all have grew up will Yell in our household and believed in.

    I will take out a loan and sell any assets i need to hold Yell accountable through the courts for what they have done.

    Their sales women not only sold me a package which promised me to busy yet delivered zero results (proven) package costs just under £15k,the sales women had no heart but this is not the issue.

    I transferred my domain name to them and learnt soon after i could not and did not receive any emails to my business email, which for a new start business was understandably very hard to handle. Then i was told you won't be able to send any emails from your business email, but will be able to receive the emails through my personal email.

    I was shocked and explained "why would i buy professional email for my business and not be able to use it" they replied "you should have been told this when you transferred it". I replied "yes I should have been told".

    I then told them "send it back to Namesco so i will be able to use it" and you will NOT BELIEVE what they said "we have the ability to transfer emails to ourselves but have not got the facilities to send it back" i am not going to tell you how i felt.

    I took me months to sort out all this on top of keeping the business afloat.

    This was just the beginning of their unbelievable cruelty i let the business email mistake go and proceeded to do my work only to realize the website they created for me, NO one could access as they made the domain name wrong yet they printed it out correctly in the Yellow Pages, when i asked "why have you made it wrong ? they said they didn't know.

    The last straw was they had links all over my website in the first sentences on the first paragraph " How do solar panels work" Highlighted Re-directing my potential customers directly to my competitors which i have videoed over the course of months, even after me telling them again and again the Links remained. ( videos to prove with proven dates)The amazing thing is they would not rectify the problems which i am bewildered about.

    Why would they do this?

    They have 1) scammed us
    2)Gave us the WORST service ever a business could give (at a time we were MOST vulnerable
    3)Would not rectify their mistakes (witness, photos videos, emails to prove)
    4) Fobbed us off

    Because of this company i question the Government how & why is this allowed to happen, big companies doing so much wrong to business especially new start ups at a time where they are most vulnerable and BLATANTLY think they can get away with it!

    I have since learnt Yellow pages is good as dead the £5,200 i gave them as a deposit was dead money the minute i gave it. BEWARE THESE PEOPLE ARE NOT NORMAL THEY STRESS ME SO MUCH I WILL CANCEL ALL FORESEE ABLE HOLIDAYS AND MAKE SURE THEY ARE IN THE DOCKS.

    IF I CAN HELP IN ANY WAY , ANYONE AFFECTED BY YELL I WOULD BE MORE THEN HAPPY TO DO SO

    (Text removed by forum team)

    Thank you
    Originally posted by FortisUmbra
  • cassie0
    Threatening letter from YELL
    We have been advertising with yell for the past few years, when we received our renewal letter last summer we decided not to bother with them any more and put the letter in the bin. We received another letter after xmas and put that in the bin too. My husband received a phone call from a yell worker on 17th March telling him we owe them £157.20 as we didn't cancel our contract with them. He explained that normally we have to sign the paperwork to authorise the advert and as we didn't want to advertise we binned it. she said they have contacted us many times to remind - that would be one letter, and we should have read the small print. Next day we received a threatening letter with lots of red writing advising that if we don't pay within 5 days it will be put in the hands of debt collectors. I sent a letter to the woman at Yell the following day - recorded delivery, asking for copies of all correspondence as we have none. Not sure how we stand on this - any ideas?
    • katiaf
    • By katiaf 5th Oct 15, 5:19 PM
    • 1 Posts
    • 0 Thanks
    katiaf
    I have been victim of misselling of Yell advertising!
    I own a hair and beauty salon and I was searching for a way to invest to grow my hair salon part.


    This rep of yell promised me the moon for a very expensive advert but that was promise to be life changing for the salon.
    Is been a disaster and I can't cancel the contract. I paid the first few rates and improved my already beautiful website as they where blaming was the Couse of the unsuccessful advert.
    I can t pay this crazy monthly rates any more, I stop the dd and say to they rep that this advert is not worth in any way the money that costs!!
    the credits team is becoming very aggressive now...don't know what else to do...is this going to affect my company credit score? is the first time that my company miss payments since 2010.
    • dvdrdl
    • By dvdrdl 20th Oct 15, 1:59 PM
    • 102 Posts
    • 33 Thanks
    dvdrdl
    this is probably a bit late in the thread but all my previous experience with yell has been shocking. They're real crooks and the sooner their ship sinks the better.
    Big advertisers get real perks and have all but crushed the small guys that used to advertise with them. They will even go as far as create fake addresses and disable reviews to allow crooked companies to continue operating.
    Real bad apple.
    • Daniele Cosaro
    • By Daniele Cosaro 21st Oct 15, 12:24 PM
    • 1 Posts
    • 0 Thanks
    Daniele Cosaro
    Hello there,
    I know your posts are quite old now but now in 2015 I find myself in a very similar situation. Our sales representative said to us he doesn't deal with cancellations. We tried to talk with a manager but they didn't allow us. So email over emails and no real answers. We are going through the same described on your post years earlier. We decided to spend over 120 pounds a month with yell. No results at all. it was really a terrible choice we absolutely regret. We are in touch with trading standard and Citizens Advice Bourou. But we are also looking for suggestions from people that already went through this nightmare. Just to receive suggestions on how to deal with this company. If anybody has experienced the same as we had. Please get in touch with us.
    • londonTiger
    • By londonTiger 25th Oct 15, 7:56 PM
    • 4,826 Posts
    • 1,308 Thanks
    londonTiger
    Wow things must've massively taken a nosedive since 10 years ago. Yellow pages were a household name and a trusted brand, if you wanted to find a business you just needed to look at the yellow pages. Now they're resorting to scam hat sales selling rubbish services that Indian seo companies do.

    I came across a few local aquarium, who used the same exact website design. I thought they were part of a franchise or something. Nope they were indies, they bought services from yell who made the same 5 page cookie cutter website for them
    • Double V
    • By Double V 27th Oct 15, 9:33 AM
    • 879 Posts
    • 517 Thanks
    Double V
    Yell are jokes.
    • Lee9538
    • By Lee9538 3rd May 16, 11:11 AM
    • 1 Posts
    • 0 Thanks
    Lee9538
    Hi,
    We also fell for the hard sales techniques by Yell.com. They say they are partners with google and try their best to encourage you to take out a google ad words campaign. Once you agree they send a slick representative (who actually arrived within an hour of my call) and get you to sign up for a minimum of 6 months. We had no increase in sales and this felt like a total scam. You can do exactly the same thing yourself by ringing up AdWords directly.
    • neil999
    • By neil999 29th Jun 16, 1:11 AM
    • 1 Posts
    • 0 Thanks
    neil999
    yell
    mate
    I have similar issue with yell. is there a cancellation clause anywhere.

    cheers neil
    Last edited by MSE ForumTeam5; 29-06-2016 at 9:52 AM. Reason: Requesting PM
    • debica2808
    • By debica2808 15th Jul 16, 3:29 PM
    • 1 Posts
    • 0 Thanks
    debica2808
    Hello, yes, I had tons of problems with them too. I left a review for a horrible dog carer who failed on her service completely and then did not return our money paid in advance. She made false claims attempting to get money from us but got none. When I posted feedback on yell, where she has about 23 fake reviews from friends, yell removed both feedbacks. After a long battle with them, I got nowhere and my feedback was still removed. They simply remove all negative feedback so if you advertise with yell, you'll only get positive reviews, no mater if they are fake!
    Then I left another comment about the same negligent dog carer, same thing happened. Not mentioning that the dog carer called me to threaten me with a court even though she breached the contract, she did not return our money, she claimed for costs which are irritated and for which she has no receipts and now she thinks I'm not allowed to post my opinion! She thinks like Hitler more than a service provider so anyone living in Woking area should be very wary of they leave their dogs with!
    Anyway, now Im on my third lot of comments on yell and lets see how quickly those get removed. I'll be going around all internet forums to make people aware of this scam.
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