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  • FIRST POST
    paula.paula13
    Has anyone else had problems with Yell/ Yell.com? Going to court?
    • #1
    • 19th May 11, 11:34 AM
    Has anyone else had problems with Yell/ Yell.com? Going to court? 19th May 11 at 11:34 AM
    Hello,
    I've searched the forums but I can't find anything that relates to my specific problem. I took out a "good" package with Yell last November that was supposed to include a new website, Google SEO, Yell mediumweight ad and Netreach (eg Facebook ads +)

    From the start there were problems and no matter how hard I tried I couldn't get to speak to a manager. I made several telephone complaints as the weeks went by, covering various aspects of the service that I was paying for.

    By Feb I went to trading standards as Yell were not providing the service, eg the site didn't show up in ANY Google search results, there was no sign of Netreach being provided (their staff could not confirm if it WAS being provided!) & the website was very poor quality, completely unsuitable for a photographer. They were also very slow to make amendments to the website (as promised within 24 hours) so this meant that as I had to wait a week or more for changes I could'nt lick the website into shape.

    The mediumweight ad was the only component being provided but that backfired! Instead of getting customer enquires I only got calls from other companies trying to sell me their services. Sometimes I get 4 calls within 30 minutes. I never had a single sales lead generated during my time with Yell.

    So, I gave them 14 days to provide the service (as per Trading Standards instructions) - they did not respond in writing at all. They phoned me on about day 13 of the waiting period and I said that the time for talking was over and they needed to make a written response by email within the next 24 hours. They agreed to this.

    However, they did not make any further response for another 2 weeks! I had, by then, sent another letter cancelling my contract due to their breech of contract. I also cancelled my direct debit at that point. I specifically asked them to remove my mediumweight ad because it causes so many spam phone calls.

    All that was during Feb/March 2011. Today I got an email from Yell telling me that they are still counting up debts against my account. I called and explained the situation, but the lady I spoke to said that I couldn't cancel the advert (even though I had already cancelled in writing due to breech of contract). Yell intend to continue charging me and then refer the matter to debt management team because I originally signed a 1 year contract.

    Has anyone else had similar problems? What happened?
    Please get in touch if you are in this situation.

    I'm willing to let them take me to court so a judge can decide on this case. The product was mis-sold and I feel it's unfair that they can sell a whole package then only provide one component of it, yet force me to pay by weighting the charge in favour of that one component.
Page 2
  • MissPiggy79
    Hi, I've just discovered this forum and am so glad I did as my husband is currently having problems with Yell.

    They also with us promised he would be on the first page and the rep 'guaranteed' he would get a minimum of 4 calls a month....................................

    Looking back over our documents, which are all via e-mail, I've discovered that my husband didn't actually enter the password letters as required to make the document legally binding, will be interesting to see what they have to say about this one!
  • am
    I have previously been contacted by them at work and whilst the person was very courteous, I'm not really sure what they offer that you can do yourself for free or at least much cheaper.
    • terra_ferma
    • By terra_ferma 22nd Feb 12, 1:36 PM
    • 5,450 Posts
    • 5,287 Thanks
    terra_ferma
    interesting thread, if I had received a call from yell I would have assumed they are a reputable company, and would have actually considered advertising with them, but I keep seeing threads like this.
    Thanks fellow MSErs for potentially saving other people a lot of problems.
  • Lovelyjoolz
    Yell regularly made calls to me at my company for around a year trying to sell me various packages, and their staff are increasingly rude and aggressive. The last time was about 2 weeks ago and, out of frustration, because I've told them repeatedly that I am not interested in the packages they offer, I told them that we don't do any marketing because we don't need to.

    The Yell Rep then said "you are a very stupid person then" and hung up.

    I can't imagine where they get their rude, pushy call centre employees from, but they are obviously scraping the bottom of the barrel here. Needless to say, I won't be taking their calls in future, although I doubt they will try again after the last call!
    You had me at your proper use of "you're".
  • Claire Dawson
    Paul Stamp Yell Company Representative
    Hi, just picked up on this thread. Sorry to hear some of your experiences – I’m keen to help resolve issues if we can, so please contact me directly via the email address within my profile and I can get a customer services colleague to contact you directly.
    Paul
    Originally posted by Yell company representative
    I saw your post on MSE and emailed you on the 26th April 2012. Have not had a reply from you or yell. Thank you so much!!
    • simplydevine05
    • By simplydevine05 8th May 12, 1:12 AM
    • 204 Posts
    • 258 Thanks
    simplydevine05
    This is not the first time I have heard these types of things said about Yell. I for one, will never be using them. I wouldn't trust them as far as I could throw them. Sorry I can't offer any help, but I send good luck in the direction of those who fighting.
  • Wutang
    I worked for yell. You know when you hear about people looking into a restaurants kitchen and then deciding they'd never eat there again? Its like that.

    The sales teams are all against each other (so all calling the same businesses) and the organisation is truly unbelievable. I am not going to say too much BUT, I left because I have a conscience.

    do not advertise with this lot.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • wcjohnston
    Yell Ltd
    Hi,

    I can't find anyone who has had this issue, but I checked my Bank account today and found Yell Ltd are taking £27.72 a month out of my account via Direct Debit.

    A couple of years ago I ran a listing with them for a year that was a wast of money. I have not signed up for anything new.
    The number that the bank gave me is 0800 600 900 but that then tells me to call there premium rate nu 118247 £1.50 connection and then 70p per-minute.



    I did manage to get the phone number for Yell Head office 0845 603 71 09



    But they are closed. How can they do this without my authorization?
  • Wywth
    Hi,

    I can't find anyone who has had this issue, but I checked my Bank account today and found Yell Ltd are taking £27.72 a month out of my account via Direct Debit.

    A couple of years ago I ran a listing with them for a year that was a wast of money. I have not signed up for anything new.
    The number that the bank gave me is 0800 600 900 but that then tells me to call there premium rate nu 118247 £1.50 connection and then 70p per-minute.



    I did manage to get the phone number for Yell Head office 0845 603 71 09



    But they are closed. How can they do this without my authorization?
    Originally posted by wcjohnston
    They can't take the money by DD without your authorisation.

    To take money via a DD, they need your bank details and your authorisation. Then they need to give you advance notice of the amount they will take and when.

    If you still argue all this has not occurred, then go to your bank and get an immediate refund.

    (If Yell challenge this and claim they did get your authorisation and did give you the required notice, then you will still owe them the money)
  • FortisUmbra
    Mr J Singh
    Hi everyone, I hope you have recovered from dealing with Yell as I have not yet done so. Yell have been a TOTAL 100% NIGHTMARE, they are a BUSINESS FROM HELL.
    I put my trust into Yell as we all have grew up will Yell in our household and believed in.

    I will take out a loan and sell any assets i need to hold Yell accountable through the courts for what they have done.

    Their sales women not only sold me a package which promised me to busy yet delivered zero results (proven) package costs just under £15k,the sales women had no heart but this is not the issue.

    I transferred my domain name to them and learnt soon after i could not and did not receive any emails to my business email, which for a new start business was understandably very hard to handle. Then i was told you won't be able to send any emails from your business email, but will be able to receive the emails through my personal email.

    I was shocked and explained "why would i buy professional email for my business and not be able to use it" they replied "you should have been told this when you transferred it". I replied "yes I should have been told".

    I then told them "send it back to Namesco so i will be able to use it" and you will NOT BELIEVE what they said "we have the ability to transfer emails to ourselves but have not got the facilities to send it back" i am not going to tell you how i felt.

    I took me months to sort out all this on top of keeping the business afloat.

    This was just the beginning of their unbelievable cruelty i let the business email mistake go and proceeded to do my work only to realize the website they created for me, NO one could access as they made the domain name wrong yet they printed it out correctly in the Yellow Pages, when i asked "why have you made it wrong ? they said they didn't know.

    The last straw was they had links all over my website in the first sentences on the first paragraph " How do solar panels work" Highlighted Re-directing my potential customers directly to my competitors which i have videoed over the course of months, even after me telling them again and again the Links remained. ( videos to prove with proven dates)The amazing thing is they would not rectify the problems which i am bewildered about.

    Why would they do this?

    They have 1) scammed us
    2)Gave us the WORST service ever a business could give (at a time we were MOST vulnerable
    3)Would not rectify their mistakes (witness, photos videos, emails to prove)
    4) Fobbed us off

    Because of this company i question the Government how & why is this allowed to happen, big companies doing so much wrong to business especially new start ups at a time where they are most vulnerable and BLATANTLY think they can get away with it!

    I have since learnt Yellow pages is good as dead the £5,200 i gave them as a deposit was dead money the minute i gave it. BEWARE THESE PEOPLE ARE NOT NORMAL THEY STRESS ME SO MUCH I WILL CANCEL ALL FORESEE ABLE HOLIDAYS AND MAKE SURE THEY ARE IN THE DOCKS.

    IF I CAN HELP IN ANY WAY , ANYONE AFFECTED BY YELL I WOULD BE MORE THEN HAPPY TO DO SO

    (Text removed by forum team)

    Thank you
    Last edited by MSE ForumTeam3; 24-03-2013 at 4:58 AM. Reason: Personal details
  • gb12345
    What exactly did you pay Yell 15k for and when did you pay them?

    If it was for your site that is in your profile then you really need to find a professional web developer. That site will never get anywhere in the search engines with all the text stored as images.
  • FortisUmbra
    What exactly did you pay Yell 15k for and when did you pay them?

    If it was for your site that is in your profile then you really need to find a professional web developer. That site will never get anywhere in the search engines with all the text stored as images.
    Originally posted by gb12345
    We paid 15k for banner adverts in 4/5 areas, new website and 2 ads in the Yellow pages (paid around June 2012) as to our present site we have just got that developed 2/3 weeks ago.

    Thanks for advice
  • gb12345
    We paid 15k for banner adverts in 4/5 areas, new website and 2 ads in the Yellow pages (paid around June 2012) as to our present site we have just got that developed 2/3 weeks ago.
    Originally posted by FortisUmbra
    Basically Yell saw you coming - your only recourse would be to take them to court, but you would only be able to do that based on the actual losses you incurred due to the errors you detailed in your OP (was that 15k or 5k you mention both figures in your OP?).

    As to your current website - it might be an idea to ask your new designer why he decided to make all the content into images. How much did you pay for this version out of interest?
  • thewillo16
    Unfortunately, Yell (now known as hibu) do use very sharp practices to 'convince' potential customers that they offer a service that guarantees you'll get so much extra business that you'll be beating them off with a stick as demand will be so high. Firstly, no business can 'guarantee' any increase in business and we should know, as we too got our fingers burnt with Yell and their ridiculously high prices. Look closely at their T's & C's and you'll note that you need to cancel the renewal of your contract 60 days before the end of the existing agreement otherwise you get stuck with automatic renewal for a further 12-months. We got out of our contract at the end of the first year and reviewed how best to promote our business. We tried newspaper advertising and got very few enquiries and those that used us did not generate enough revenue to justify the cost of the advertising. After speaking with a reputable SEO company, we were advised to do two things. First was to get our website improved so it moved up Google rankings and secondly to take a business listing with Citylocal. Our SEO contact rated them highly and even used their service. Why we asked? "Because Citylocal generates a large amount of traffic because of its content." We looked at our local Citylocal site and were pleasantly surprised to discover what he was talking about. This was not just a directory website. It had useful content for users and business listings openly showed the number of visits right there on the page. Very refreshing to see. When we previously asked Yell to give us these stats, they provided stats for the number of times the business category was visited and not the stats for our business only. When we finally got our stats they were very low and certainly didn't justify the annual spend.

    Our final solution to increasing business was a combined effort through Citylocal and local door drops of well designed leaflets.

    There is no one solution to increasing business but, we can recommend our final solution of local door drops and a listing with our local Citylocal site. I should tell you that we were sceptical about Citylocal given our experiences with Yell.com but, they were very accommodating and let us evaluate how their service worked by giving us a one-month without obligation trial of their premium listing service. Whenever we received a call, we asked the caller where they found our details so we could monitor the effectiveness of both the local door drops and our listing with Citylocal and were very pleased with the results from both. So thanks to our graphic designer for the great leaflets, the SEO company for increasing our site ranking and to Citylocal for providing the service they promised.
    • chalkie99
    • By chalkie99 15th Apr 13, 11:07 AM
    • 1,539 Posts
    • 1,803 Thanks
    chalkie99
    I'm sceptical about anyone joining up to recommend a company (a franchise at that) no less than 8 times in their very first post.

  • Pacemace
    I've not knowingly used YELL since 2011. Yesterday I received a letter from a debt recovery company - Moorcroft, informing me I owe YELL £244.80p. I informed then I had not used YELL for sometime, the lady advised I check with YELL.
    I haven't even used the e mail address I had with the business. So I checked that, turns out in 2011 I've somehow without knowing agreed to carry on using their service???
    In the last conversation I had with one of their repesentatives back then, I informed him that I wasn't doing my service anymore, he said he would pass that on. I also wrote to them. I didn't e mail them, I wrote a signed letter.
    Currently I'm waiting for them to contact me, as they said they would to "resolve" the situation.

    I never in the three years with them generated one client from them.

    I will never use these people again. This forum at least has made me aware I'm not the only one.
  • Scrumpola
    Contact the Chief Executive
    I have had a similar experience with Yell, they scammed me, they have harassed me for over 2 years now for money I do not owe them. I had the fee waived for them miss-selling and luckily asked them to send me an email confirming this, as they contact me about once every 5 months saying I owe them £x and they have no record of them waiving any fee. If I had not kept that email (it has been 2 years now!) then I am sure I would have been taken to court by them for a service I never had. They are the worst company I have ever come across, google adwords are much better. Clear and simple in my experience.

    Everyone should email the Chief Executive mike.pocock@hibu.com as he should really be made aware of what is going on in his company.

    Good luck.
  • Useitorloseit
    Unfortunately, Yell (now known as hibu) do use very sharp practices to 'convince' potential customers that they offer a service that guarantees you'll get so much extra business that you'll be beating them off with a stick as demand will be so high. Firstly, no business can 'guarantee' any increase in business and we should know, as we too got our fingers burnt with Yell and their ridiculously high prices. Look closely at their T's & C's and you'll note that you need to cancel the renewal of your contract 60 days before the end of the existing agreement otherwise you get stuck with automatic renewal for a further 12-months. We got out of our contract at the end of the first year and reviewed how best to promote our business. We tried newspaper advertising and got very few enquiries and those that used us did not generate enough revenue to justify the cost of the advertising. After speaking with a reputable SEO company, we were advised to do two things. First was to get our website improved so it moved up Google rankings and secondly to take a business listing with Citylocal. Our SEO contact rated them highly and even used their service. Why we asked? "Because Citylocal generates a large amount of traffic because of its content." We looked at our local Citylocal site and were pleasantly surprised to discover what he was talking about. This was not just a directory website. It had useful content for users and business listings openly showed the number of visits right there on the page. Very refreshing to see. When we previously asked Yell to give us these stats, they provided stats for the number of times the business category was visited and not the stats for our business only. When we finally got our stats they were very low and certainly didn't justify the annual spend.

    Our final solution to increasing business was a combined effort through Citylocal and local door drops of well designed leaflets.

    There is no one solution to increasing business but, we can recommend our final solution of local door drops and a listing with our local Citylocal site. I should tell you that we were sceptical about Citylocal given our experiences with Yell.com but, they were very accommodating and let us evaluate how their service worked by giving us a one-month without obligation trial of their premium listing service. Whenever we received a call, we asked the caller where they found our details so we could monitor the effectiveness of both the local door drops and our listing with Citylocal and were very pleased with the results from both. So thanks to our graphic designer for the great leaflets, the SEO company for increasing our site ranking and to Citylocal for providing the service they promised.
    Originally posted by thewillo16
    So what your saying...citylocal !!! Jeez this has got spam written all the way through it...
    Trying to flog a francise on a moneysaving website is not going to work....

    And yell....now one big scam
  • spatech
    yell.com
    i have just had a email from hibu (yell) saying i owe them £1277.34

    Thing is i had a year of a sales rep phoning my to use them for some advertising,any way she said the add campaign and web site would make a massif difference to my business. So after her constantly calling i said ok i will give it go they set about building a web site and and doing a add campaign then i got a email to say my website was ready to view ,Well iam not joking my 10 year old boy could have built a better site ,i phoned them and spoke to the designer and told him that it was rubbish he thought it was ok. i then showed him a web site i had built myself using vista print, any way the web site didn't change the adds didn't get published as they missed the date so i cancelled the direct debt also the sales rep said i would get a refund for the payment i have made.
    Also i had not signed any agreement.
    The deal was original for the sum of £908 so i don't where £1277.34 has come from.
    I have also found out that that are doing the same thing to loads of other people. I think their should be a standard for web site designers and advertising firms as it is the easiest way to rip off hard working business that are struggling .WATCH DOG NEED TO LOOK INTO THEM ROUGE TRADERS. any way i am willing to got to court over this .
    BY THE WAY THEY ARE ALSO £2 BILLION IN DEBT

    Please do not go near yell YELL.
  • Wywth
    i have just had a email from hibu (yell) saying i owe them £1277.34

    Thing is i had a year of a sales rep phoning my to use them for some advertising,any way she said the add campaign and web site would make a massif difference to my business. So after her constantly calling i said ok i will give it go they set about building a web site and and doing a add campaign then i got a email to say my website was ready to view ,Well iam not joking my 10 year old boy could have built a better site ,i phoned them and spoke to the designer and told him that it was rubbish he thought it was ok. i then showed him a web site i had built myself using vista print, any way the web site didn't change the adds didn't get published as they missed the date so i cancelled the direct debt also the sales rep said i would get a refund for the payment i have made.
    Also i had not signed any agreement.
    The deal was original for the sum of £908 so i don't where £1277.34 has come from.
    I have also found out that that are doing the same thing to loads of other people. I think their should be a standard for web site designers and advertising firms as it is the easiest way to rip off hard working business that are struggling .WATCH DOG NEED TO LOOK INTO THEM ROUGE TRADERS. any way i am willing to got to court over this .
    BY THE WAY THEY ARE ALSO £2 BILLION IN DEBT

    Please do not go near yell YELL.
    Originally posted by spatech
    You don't need to sign anything. Contracts can be legally formed verbally.

    You said the original contract was for £908 which presumably you failed to pay. Do you have anything from Yell that suggests they have agreed to anull the contract formed?

    You are entitled to a breakdown of the costs demanded. Presumably there's some late payment, interest, etc that has been added. Probably has VAT added too.

    I suggest you get your suit cleaned & pressed ...

    Edit: Btw, I don't know where you get your figures from, but the last accounts filed at companies house for the period ending March 2012 showed liabilities (debts) of just under £0.5 billion and assets of just under £0.75 billion
    Last edited by Wywth; 16-07-2013 at 1:32 PM.
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