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  • FIRST POST
    • MSE Martin
    • By MSE Martin 21st Jun 03, 6:44 PM
    • 8,109Posts
    • 42,244Thanks
    MSE Martin
    Water Bills questions and comment
    • #1
    • 21st Jun 03, 6:44 PM
    Water Bills questions and comment 21st Jun 03 at 6:44 PM
    Please place your water bill questions and comments here





    Addition by Fran - link to Martin's article HERE











    Last edited by Fran; 12-02-2005 at 1:08 AM. Reason: add link to water article on main site
Page 3
    • deanos
    • By deanos 12th Feb 04, 7:05 PM
    • 10,752 Posts
    • 5,523 Thanks
    deanos
    Re: Water Bills questions and comment
    Anglian Water cover up to where it enters the property(up to 25m of pipe) its called the "Water tight promise", !im not sure about other companys
  • chicky77uk
    Re: Water Bills questions and comment
    Regarding the repair beyond the boundary that AW offer on the first 25m of pipework - as part of their customer charter they will make a 'one off' repair.

    If the same stretch of pipework leaks again then it is the customer's responsibility - oh, and the 'one off' repair doesn't apply to properties less than 2 years old, AW will advise you to contact the builders...

    On the subject of deregulation... Stuart is dead right about the debtors. Since water companies cannot disconnect DOMESTIC customers they are often advised by debt counsellors to make their water payments their lowest priority as, other than a CCJ, there's not much to lose as the supplier is forced to keep supplying.

    Anglian Water customers who are having difficulty clearing their Aw debt may be eligible to apply to the Anglian Water Trust Fund which has been set up to help genuine cases.

    Details available through the Citizens Advice Bureau.





  • chicky77uk
    Re: Water Bills questions and comment
    Anglian Water fit meters for free, you also have 12 months to decide to stay on a meter or go back to rateable value ,its in everybody's intrest to have a go you cant loose !
    One thing to bear in mind is that if you sell your house then the new occupier is forced to go onto the meter even if you decided to revert back to rateable value related charging whilst you lived there.

    This may be a factor if you have a large family home and are hoping to sell to a large family who may not want to be metered...just a thought...

    • deanos
    • By deanos 12th Feb 04, 9:26 PM
    • 10,752 Posts
    • 5,523 Thanks
    deanos
    Re: Water Bills questions and comment

    One thing to bear in mind is that if you sell your house then the new occupier is forced to go onto the meter even if you decided to revert back to rateable value related charging whilst you lived there.

    This may be a factor if you have a large family home and are hoping to sell to a large family who may not want to be metered...just a thought...
    Yes thats correct, but some people are saving hundreds a year , i know for a fact most people dont bother asking if a property is metered before they buy a house.
  • redlakes
    Re: Water Bills questions and comment
    thanks for the advice
  • PoohBear
    Re: Water Bills questions and comment
    I have had a water meter in my 4 bed house since new (14 years) and I have yet to reach the payments I was paying under the rateable value method (£300 pa then and worst year so far has been £210 pa). During this time I have brought up two children with all the water needs that they and the garden require, a water meter has proved excellent value.

    Remember that if you have any concern over your water bill, discuss it first with your water company. If you are then still dis-satisfied, contact your local WaterVoice office ( see
    http://www.watervoice.org.uk/aptrix/ofwat/publish.nsf/Content/navigation-watervoice-contactusenquiriesandcomplaints for the web page to get you going) or in the phone book. If they can't settle your concern then they can pass your complaint on to OFWAT.

    By the way, I'm paying £17.64 per month for my payment account to Severn Trent Water so they are no ripping me off - talk to them ..... they are human, you know hehehe

    PoohBear
  • petermyers
    Re: Water Bills questions and comment
    Please place your water bill questions and comments here
    could some body please explain how this rateable value is worked out, My wife has just bought a 2 bedroomed
    belonging to her mother in south shields tyne and wear
    we own a 2 bedroomed house in jarrow tyne and wear,
    same tax band same council, how come the r/v rate
    in south shields almost double that of jarrow for people
    who do not know the area these 2 places sit adjacent
    to each other resulting in a 30-35% difference in water bills.
    Regards petermyers@blueyonder.co.uk
    • abiwoolhouse
    • By abiwoolhouse 14th Jun 04, 2:24 PM
    • 136 Posts
    • 8 Thanks
    abiwoolhouse
    Re: Water Bills questions and comment
    Hi, I have a one bedroom flat and live with my partner - our (metered) water usage is £30 a month (360yr) - so I don't know how some of you are paying so little!

    Anyway, their clerical error incorrectly altered my DD and racked up a £300 debt - we increased payments to £50 month to clear it (we are students and have no money to clear it in one go) 6 months later and £100 cleared they are now demanding £75 a month!!!

    How can water be this expensive!!!!!!
    • lisyloo
    • By lisyloo 14th Jun 04, 2:28 PM
    • 21,261 Posts
    • 10,208 Thanks
    lisyloo
    Re: Water Bills questions and comment
    I would first suggest that you check you are being charged for the right meter as your bill sounds too high.

    I just found out at the weekend that I am being charged for my neigbours usage and he is being charged for mine as they have mixed up the meters.

    Do the following test.

    One of you go outside and look at the meter.
    Check the meter number with that on your bill to make sure you are looking at the right one.

    One of you turn on the tap whilst the other is looking at the meter - you should see a little wheel spinning round fast.
    Turn off the tap and you should see the wheel stop (this will take 2 people because one will have to be watching whilst the other operates the tap).

    If the little wheel doesn't spin and stop along with the tap being turned on and off then you are being charged for someone else's water.
    • lisyloo
    • By lisyloo 14th Jun 04, 2:30 PM
    • 21,261 Posts
    • 10,208 Thanks
    lisyloo
    Re: Water Bills questions and comment
    BTW - your bill sounds too high.
    We use water fairly freely - water plants in the summer, use a hot tub, have baths every day etc. and our bill is not as high as yours.

    The other possibility is a leak.
    You could get the water company to check for leaks, however there may be some expense involved for yourself.
    • abiwoolhouse
    • By abiwoolhouse 15th Jun 04, 12:02 PM
    • 136 Posts
    • 8 Thanks
    abiwoolhouse
    Re: Water Bills questions and comment
    I have now checked it's the right meter and checked for a leak and it's neither of those - does anyone know if it's possible that the flat above me are running off my meter in error? They are heavy users (we aren't) and their meter reads less than half of ours! South West Water now think our annual consumption is over £500!!!! Making us heavy users for a family of 4 - and there is only 2 of us!!!!! :-/
  • Tahlula
    Re: Water Bills questions and comment
    Help! I have happily told my friend with 4 kids, a lodger with a kid and a cat and dog that she can change her unwanted water meterback to bills after reading this in Martin's book - she's tried to tell her water board but they are saying it's not possible. She didn't ask for the meter and they did fit it after she moved in. Their argument is that you can only switch back if you asked for it and change your mind but not if you didn't ask for it - surely that's worse!!!!! Does she have any recourse at all with this? It's crippling her and her kids are boys so I don't want them too smelly ha ha! Thanks for any advice guys.
    • abiwoolhouse
    • By abiwoolhouse 22nd Jun 04, 7:09 PM
    • 136 Posts
    • 8 Thanks
    abiwoolhouse
    Re: Water Bills questions and comment
    At the end of Dec '03 we discovered that South West Water had made an administrative error on my account and had not been collecting enoungh money from my account to cover my usage. We arranged a to pay £50 a month to cover our usage and the arrears as we couldn't afford to pay them off. Just 6 months later they have come back to us saying that £50 isn't good enough and they have increased it to £75 (even though we told them before we could not afford more than £50). We have already paid a third of the arreas in the 6 month period, which as I said were a result of their error.

    My question is, are they able to alter this agreement after only 6 months? Many thanks!
    • abiwoolhouse
    • By abiwoolhouse 7th Jul 04, 7:49 PM
    • 136 Posts
    • 8 Thanks
    abiwoolhouse
    Re: Water Bills questions and comment
    Just got my water bill - in 3 months the two of us have racked up a bill of £140!!!!! ??? How is this possible!!!!!
  • LincsLad
    Re: Water Bills questions and comment
    Just got my water bill - in 3 months the two of us have racked up a bill of £140!!!!! ??? How is this possible!!!!!

    Have you read the meter yourself to check the water company's figures?

    Do you have a leak on 'your side' of the meter?
    • abiwoolhouse
    • By abiwoolhouse 7th Jul 04, 11:20 PM
    • 136 Posts
    • 8 Thanks
    abiwoolhouse
    Re: Water Bills questions and comment
    Hi Lonclad - yes, have checked all that I'm afraid :'( This usage works out to £560 a year!!
  • archived user
    Re: Water Bills questions and comment
    2 of us living in a 4-bedroom house near Market Harborough Leics were paying £25 to Severn Trent for water & £39 to Anglian for sewerage, a total of £64 per month...
    Switched to a water metre & now pay TOTAL of £18 per month, a saving of £46 per month, £336 per year... :
  • seejay
    Re: Water Bills questions and comment
    I moved into my council house last year and set up a weekly budget account with Anglian Water (as I did at my previous address). They reckoned at £8 a week initally; but I was shocked to receive my first quarterly bill for TWO accounts stating I was in credit on one but £77.90 in debit on the other! It turns out I have TWO meters - one in the kitchen and one in the bathroom. But the budget account only covered one.... so I had to phone them and ask them to transfer the credit onto the debited account. They then said to cover both accounts I'd need to increase my payments to £9, which I did. However, my bills were always the same - one in credit and one in debit. The final straw came when they reckoned I'd need to pay £18 a WEEK to cover both accounts! I decided to check the meter readings on the bills and discovered they'd estimated both readings and they were well over what I'd been using. They've now been recalculated (correctly) and my payments REDUCED to £5 per week. My fault for not checking but I thought I'd just point out that it's definitely worth doing your own readings!
  • jmcqup
    Getting a meter installed
    Hello,

    I enquired with Southern Water about having a meter installed in my 2 bedroom (purpose built) flat and was quickly informed that is was not possible.

    As I am 1 person and travel frequently, I have no doubt that I would save millions with a meter... Is the intial refusal the 'standard line' or is it common that flats do are 'impractical' for having a water meter installed?

    What to do? ??? ???

    thanks

    james
  • Aztec
    Re: Water Bills questions and comment
    I have now checked it's the right meter and checked for a leak and it's neither of those - does anyone know if it's possible that the flat above me are running off my meter in error? They are heavy users (we aren't) and their meter reads less than half of ours! South West Water now think our annual consumption is over £500!!!! Making us heavy users for a family of 4 - and there is only 2 of us!!!!! !:-/

    I work for Southern Water as a leakage Inspector. The answer to your question is yes a meter can be addressed to the wrong flat.
    Go outside (with your recent statement) check the meter code on the meter to the one on the statement, when you see the meter that matches the number on your statement turn the stop tap to the off position.
    Check your cold water kitchen sink tap, if you have no water then this is your meter, if you are still supplied return back outside (leaving the tap running) and check both meters to make sure it is the other meter which is turning. I say this because it is quite possible that your stop tap maybe letting water through still even though it is in the off position in which case it should be replaced, contact your water supplier.
    If you find that it is the wrong meter you are being billed for contact your supplier and ask for a district Inspector to visit you to sort the problem out.
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