Halifax Total Mortgage Protection Plan (TMPP) - Can I reclaim?

jeanettep wrote: »

HI, I applied for tmpp refund in similar circumstances to yours, they have sent a cheque for partial refund, pretty quickly i might add, but said only the mortgage repayment cover was applicable, the life cover and critical illness did not apply for refund. Did you just get these refunded also?
thanks, jeanette
Its tempting to bank the cheque but not if im being underpaid!

Life assurance and critical illness cover are not PPI. So, if you put in a PPI complaint, you would not be refunded on a successful complaint for the non-PPI items.

Vicjayhay21 wrote: »

I have been reading about prevail claims on PPI policies. Can you make a claim for an existing policy?

What is prevail?

At the time I worked for a charity and was fully covered for sickness for a year and there was a no redundancy policy .

Neither of those work as good complaints reasons. The FOS have been rejecting complaints with 12 months sick pay. MPPI pays out in addition to redundancy pay. So, basically, you have confirmed you had a financial need for the policy.

Appreciate any advice or opinions as I don’t want to mess this up .

If you cannot remember how it was sold, then say so. Do not lie or guess. Being caught out can harm your complaint.

Come up with better complaint reasons as yours are weak at the moment. You may succeed with what you have got (although it would be reliant on other unidentified failures and Halifax are a generally a soft touch). However, you are complaining about a type of PPI where most complaints fail and is considered a viable product and is set up correctly (monthly premium) covering a major debt (not an unsecured short-term debt).

my partner recollects that he thought they were pushing the policy .

Yes. They operated a salesforce. So, they would be selling it. Sales pressure is allowed as long as it doesnt cross a line. The evidence is key in that sort of thing. If you complain within weeks of that sales event and have no evidence, then its still considered credible. Making that same allegation 24 years after the event carries no credibility at all.

Just a thought ..we have another property which could have been sold to cover any deficit ..would that be considered do you know ?

Your scenario at point of sale is what matters. If you had another property in 1993 then you could mention it. However, do remember that 93 was the period of the last major house price crash. People didnt want to sell properties back then unless they had to. Also, a property is rarely considered to be a liquid asset (i.e. you cant pop into town and draw money from it to pay your mortgage). Plus, it carries its own risks if rented out if the person doesnt pay the rent. It doesnt prevent MPPI being suitable.

Bottom line in your case is that a sale of MPPI could still be suitable and justified and a decent file could support the sale and reject the complaint. However, Halifax do give in easily and they probably lack any detail on the sale and you may well get lucky. So, give it a go.