Why aren't advance fares refundable?
Kernel_Sanders
Posts: 3,617 Forumite
I booked an advance single through East Mids Trains' website for the from 20.37 CHU to ALF this evening (Tues) changing at Stockport. The first leg was cancelled, making it impossible to reach Alfreton by any subsequent train. When I went to http://www.nationalrail.co.uk/times_fares/ticket_types/72098.aspx , I was stunned to discover this illogical discrimination. Surely it can't be correct?
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It's probably to stop speculative purchases of advanced fares. If they could be refunded, unscrupulous 'entrepreneurs' would buy all the available tickets and auction them off, then return any unsold ones for a refund.The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.0
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I think you can still get a refund as it's their fault - have you contacted East Midlands Trains?If your train is cancelled or delayed and you choose not to travel, you are entitled to a full refund.
If you decide not to travel for another reason, you can usually get a refund less the cost of an admin fee (maximum £10).
Some tickets, such as Advance fares, are not refundable.0 -
I think you can still get a refund as it's their fault - have you contacted East Midlands Trains?
On the terms you quoted, it reads as though the bit you have emboldened doesn't apply to advance fares.0 -
I don't see what EMT's portion of the journey running has to do with it, they sold you a ticket for the entire journey that it was not possible for you to use, so the refund should come from them. It's basic consumer law, the seller is responsible.0
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I don't see what EMT's portion of the journey running has to do with it, they sold you a ticket for the entire journey that it was not possible for you to use, so the refund should come from them. It's basic consumer law, the seller is responsible.0
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Kernel_Sanders wrote: »That's just what I thought. Can anyone else confirm they are wrong?
No-one is wrong. You read a rule stating that such tickets are not refundable under normal circumstances, but this rule does not apply when the service is not operated. You can of course get a refund.0 -
Voyager2002 wrote: »No-one is wrong. You read a rule stating that such tickets are not refundable under normal circumstances, but this rule does not apply when the service is not operated. You can of course get a refund.0
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No doubt you have a copy of the itinerary issued with your ticket, and it is easy to show that the train in question was cancelled, I just looked it up on myself.
http://www.realtimetrains.co.uk/train/Y22821/2016/09/13/advanced
Back to EMT for another debate, or maybe a written letter would be better.0 -
You can definitely get a refund for this.0
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Kernel_Sanders wrote: »Why aren't advance fares refundable?
Coz they get away with it. Its the same reason that a train ticket London to Scotland is £1000?..... coz they can get away with it.0
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