Complicated, advice please

Dear Sir or Madam,

Re - PCN xxxxxxxx Spring Parking - event date xx/xx/2016, NTK date xx/xx/2017

I would like to make a written complaint about [STRIKE]the[/STRIKE] Spring Parking Ltd and Parking Collection Services (PCS) [STRIKE]company who are a[/STRIKE] both apparently AOS members of the BPA.

My name is ****, I received a Notice to keeper from PCS which was sent 146 days after a [STRIKE]the[/STRIKE] PCN was allegedly issued to a vehicle for which I am the registered keeper.

I tried to appeal and since this was a Notice to Keeper (the first letter) not any later debt collection letter, I was aware that a rejection letter must include a POPLA Code. [STRIKE]because of this reason[/STRIKE]. I did this via email but received an email in response to this threatening court action.

I then phoned the company (PCS) and they refused to give me a PoPLA code even though I had asked for one in the email appeal to the Notice to Keeper they had sent. They said they don’t give out codes because they are a collection agency and the original company Spring Parking would need to provide that. However the Notice to Keeper was not issued by Spring Parking it was issued by Parking Collection Service and Spring Parking won’t deal with that matter. [STRIKE]They stated that the notice to keeper can be issued at any time because it was a non POFA Parking charge.[/STRIKE]*

The email they sent also stated that they can presume I was the driver because I am the keeper which is incorrect. The driver has not been identified and I have a right to appeal to POPLA as keeper, having responded immediately to the first letter sent to me. I also feel it is objectionable that the BPA allows debt collectors a far longer time to obtain DVLA data for NTK issue, astonishingly buying my DVLA data months later than a parking firm are reasonably expected to act.

Have PCS pretended in the application that this one was for debt collection? If so, this was untrue.

I remind you that my data was not obtained for 'debt collection stage' but for a NTK to be issued but this was some 5 months after the alleged parking event! It is utterly reprehensible that you and the DVLA let these very late requests slip through. Just because firms like Spring Parking use PCS for their back office functions and NTK issue should not mean that PCS can get data this late and even worse, tell a consumer that they don't/won't issue a POPLA code.

I have copied in Mr Dunford of the DVLA as the above is a serious breach of the BPA CoP and the KADOE rules.

yours faithfully,

[STRIKE]They also used the established case of Elliott v Loake [1982] as evidence of this. They did this probably knowing this doesn’t apply for a private parking case. I also believe this is a breach of the BPA code of practice.[/STRIKE] *