Meter problems

GemBee77 wrote: »

I moved into my new flat in December I was told by the letting agency that I was being supplied by Spark energy. When it came to put in my new readings I noticed that they had the wrong gas meter for my flat. I contacted them by phone gave them the correct meter number and they said that they would sort it out. I called back a month later when I got the next bill, and they said again that they would sort it out. I called again in April as I was still getting bills with the wrong meter on and this time they informed me that the wrong meter was attached to my address and there was nothing they could do about it. They told me to call Eon who the meter was registered to and ‘tell’ them to change it.

I contacted Eon and they said that the MPRN of my meter was registered to a house 2 blocks down the street (this turned out to be wrong). I contacted Spark to speak to them about it and they told me it was not correct. I phoned Eon again in the beginning of May explained to them again and sent them photographs of my meters, the man that I spoke to said that he was going to forward the enquiry to the crossed meter department, and that it would take up to 8 weeks. I have not heard anything back from them. I sent an email to the man I spoke to on 25 July and he has not replied.

It was suggested on a forum that I contact the national grid which I did at the beginning of August and they told me that they no longer deal with meters and that I should go back to my energy supplier.

I am currently paying a dual heating bill for my electricity and the flat upstairs gas. I have spoken to the people upstairs about their bill and they don’t seem to care, and are not doing anything about it, and get annoyed with me when I mention it.

All I want to do is get the correct meter on my bill, could someone please give me some advice.

GemBee77 wrote: »

Spark told me that the meter I and my gas man had done the burn test on was registered to Eon energy, and was registered as flat 2, I'm flat 1. I'm paying Spark for flat 2's meter and they are paying Eon for my meter.


I just want to pay my own bill, you'd think they'd sort it out really.


Thanks

GemBee77 wrote: »

I just wanted to say thanks for your advise.


I raised a complaint with Spark, who are the people that are charging me and are supposed to supply me. They told me that I was indeed correct and that my gas was being supplied by Eon Energy and to sort it out myself and terminated my gas contract with them. I have started a complaint with the Energy Ombudsman as you suggested. Hopefully it will be resolved soon.

Hello GemBee77 and sorry for the late reply. Missed your original post back in August.

You've done the right thing in opening a complaint and referring this to our crossed meter team. Crossed meters are where the meter details become mixed up between different properties and bills are based on energy recorded on a meter at another property. They tend to happen mainly on new builds or after a meter exchange.

As we've advised, they can take quite a time to sort out particularly with new builds where there might be quite a few properties involved. Here, meters are installed on individual plots often quite a time before someone moves in or a postal address is created. It's usually the builder/developer or their agents who tell us what meters are at individual addresses. These details don't always come across as they should and lead to the sort of situation you're in.

Our specialist crossed meter team will investigate what has been mixed up, sort it out and rebill accounts using the right meter and readings. Sometimes, again especially with new builds, a visit is necessary to help move things forward.

The Resolution Manager looking after your complaint will be talking to our crossed meters specialists and keep you in touch with what's going on. The photos you sent will be a big help. Thanks for doing this.

Hope this helps explain a bit about crossed meters and what happens to sort them out.

Malc