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    • Lairdy
    • By Lairdy 9th Apr 16, 5:27 PM
    • 1Posts
    • 0Thanks
    Plantec Assist - Something seems fishy
    • #1
    • 9th Apr 16, 5:27 PM
    Plantec Assist - Something seems fishy 9th Apr 16 at 5:27 PM
    I had a rear end shunt at a roundabout last week, Only minor damage to my motorcycle, Have it all recorded on helmet camera and the driver who hit me admitted it was his fault. Contacted my insurance company and the have passed it to a claim managment company called Plantec Assist who sem very keen on getting my bike written off even after I have told them that the olny damage is to the rear numberplate hanger, they also have arranged a hire bike and have told me that the 3rd party have admitted it was his fault.....sounds good so far, but then I was contacted by my claim handler and he has told me now that his insurance have no comment on the case and that the other driver has only admitted it was his fault to plantec.

    I am a little confused as what to do next......Anyone have experience or dealings with Plantec who can offer me some advice?
Page 1
    • forgotmyname
    • By forgotmyname 9th Apr 16, 5:55 PM
    • 24,959 Posts
    • 9,899 Thanks
    • #2
    • 9th Apr 16, 5:55 PM
    • #2
    • 9th Apr 16, 5:55 PM
    Contact the other insurer and see if dealing with them directly will be easier?

    Even though he admitted being at fault his insurer may think otherwise. But if they think he was at fault they may settle with you directly.

    If they want to scrap the bike then tell them where to go.

    Has he contacted his insurance yet?

    Never heard of them and from your comments, if my insurer mentioned
    that name i would tell them to shove it.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • lisyloo
    • By lisyloo 9th Apr 16, 6:03 PM
    • 20,993 Posts
    • 10,000 Thanks
    • #3
    • 9th Apr 16, 6:03 PM
    • #3
    • 9th Apr 16, 6:03 PM
    Rear end shunt is pretty much always the fault of the person behind and if you have it on camera it sounds pretty open and shut to me.
    However if a company is trying to make money out of very minor damage then I'd be worried. You need to co-operate with them trying to recover their outrages charges from the other party and that could mean taking time off work to go to court.
    If your bike is rideable I'd definitely tell me to show it as they are driving up the costs and it could become hassle for you.
    There shouldn't be any costs to you, but if you had to (for example) go to court them it might cause you hassle.
    • Camomile17
    • By Camomile17 17th May 17, 6:04 PM
    • 1 Posts
    • 0 Thanks
    • #4
    • 17th May 17, 6:04 PM
    • #4
    • 17th May 17, 6:04 PM
    Beware of PLANTEC it is fishy' they hold our scooter for a minor damage 6 months; we were desperate as they literally disappeared for the first 4 months. I cannot believe it in the UK a company like this has the permission to operate. The insurance does not want to pay the motor hire they gave us and they kind of forces us to sign a letter where if we did not sign to recover their hire costs we had to pay for the motor hire. Now I am going to write a complain to the Financial Authority as Insurances are regulated by them. We should all raise our voice and/or to write to the BBC to avoid other people to have same problems we are experiencing. Plantec should be shut down for the problems is causing to other people. All very fishy.
    • Thibaud
    • By Thibaud 19th May 17, 3:11 PM
    • 1 Posts
    • 0 Thanks
    • #5
    • 19th May 17, 3:11 PM
    • #5
    • 19th May 17, 3:11 PM
    Same experience for me currently. I cannot understand that my inusurance work with this Company. They are non professional and dishonest. I have never seen that.
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