Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
Page 10
    • Nasqueron
    • By Nasqueron 19th Sep 16, 10:15 AM
    • 4,047 Posts
    • 2,335 Thanks
    Nasqueron
    Hello. I've been using Experian for a long time. I have been charged various amounts over the years and up to this July have been charged £9.99. Recently I cancelled due to my Barclay Card Visa giving me the offer of using Experian through them for free.
    Obviously, that account is now closed and I need the account details to claim back the insurance. How can I get those details? A simple phone call?
    Thanks in advance.
    Originally posted by tram73
    You don't "claim back" anything, you need to complain why you think the service was unsuitable. It sounds like you signed up for the service and have continued to "benefit" from this until now so there is nothing to claim back. Simply cancel the premium and use the free service
    • edgesphere
    • By edgesphere 7th Oct 16, 9:14 PM
    • 5 Posts
    • 0 Thanks
    edgesphere
    I just like a number of other people used the template on Resolver and made a claim on Saturday 1st, had an email on Tuesday 4th saying that despite not upholding the complaint they were offering a goodwill gesture of £156.31 which landed in my bank account a couple of days later.

    Success, thanks MSE!
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 8th Oct 16, 5:36 AM
    • 4,648 Posts
    • 28,055 Thanks
    Blackbeard of Perranporth
    Never had the need to even consider what this is!
    I soled my last sock
    For a whiff of your cheap perfume filled with hope of tears gone by
    • Nasqueron
    • By Nasqueron 8th Oct 16, 12:28 PM
    • 4,047 Posts
    • 2,335 Thanks
    Nasqueron
    Never had the need to even consider what this is!
    Originally posted by Blackbeard of Perranporth
    Sadly many people are fooled by the glossy adverts and believe the myth that a credit score is meaningful so end up paying for the service these companies offer to learn how to improve a meaningless score that only you see which is generated by the people you are paying, giving them an incentive to offer "improvement" in the score.

    Pay £2 a month for the statutory report or use it free now as Experian have joined CallCredit (through Noddle) and Equifax (through ClearScore) in offering the basic credit check for free
    • pinksgirl
    • By pinksgirl 11th Apr 17, 6:04 PM
    • 12 Posts
    • 14 Thanks
    pinksgirl
    Success :)
    OMG!!

    Just tried this as I was paying for Creditexpert subscription for like 14 months, sent 1 letter on resolver as per the format, they contacted for more details (easy questions) and confirmed they will pay me back!!

    Thanks so so so much.
    Please give this a go, very easy very simple.


    This is what they said:

    We care about our customers and the service we provide. While we believe that we always sold the identity fraud expenses insurance (that was part of CreditExpert) clearly and fairly, we are always sorry if any of our customers are unhappy with any aspect of our CreditExpert service. As a result, we have decided to take a practical approach to resolving your complaint, which we hope you will be happy with.

    While we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product with insurance and the version without the insurance. In other words, we are refunding you:
    £5 per month (being the difference between the £14.99 monthly fee you actually paid and the cost of the version of CreditExpert without insurance that we used to sell as a retention product at £9.99 per month) for each month that you paid for CreditExpert that included insurance;
    plus 8% simple interest per year on each £5 payment; and
    minus any relevant refund that we have already given to you.
    This amounts to:
    Refund £100.00
    Plus interest £28.14
    Total £128.14


    YAY!!
    2017 - Year to bring down the loans, no more shopping
    :I'm gonna do it.
    • JLM9961
    • By JLM9961 13th May 17, 5:58 PM
    • 1 Posts
    • 1 Thanks
    JLM9961
    Jlm
    I too have just received letter and cheque from experian. Standard letter contains same info as you have posted. Received cheque for £82.16. works out at £65 refund and 17.16 interest. I was with them for just over a year - cheque was in full and final settlement and as with you 'not upholding complaint, as a gesture of goodwill we are giving you a refund'

    My thanks to MSE and Resolver - I spotted article about experian creditexpert on MSE site about experian's inclusion of insurance element in charge for monthly report. I subscribed to the service in June 2013 and cancelled approx August 2014.

    After reading the article thought would give it a go to see if I could recoup some of the charges. I signed up to Resolver on 7 May 2017 - and used their online template letter - I could not find any note of my then membership number to give to experian so just referred them to my then email account used to receive their info - got response back from Experian to provide full name and address details on 8 May 2017. This morning, 13 May 2017 received cheque in the post - Result!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,469Posts Today

8,318Users online

Martin's Twitter