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  • CAB Birmingham representative
    Hi, my husband will shortly be made redundant after 8 years with company & will receive a decent payoff which may include some element for time in lieu.

    He's not sure yet if he's going to 'actively seek work' straight away (due to wanting to sort out health issues first). In this case would he still be able to sign on for NI contributions benefits (ie without being available for work) nb he has approx 25 years worth on NI contributions. If so does this involve weekly/fortnightly signing on?

    If he does look for work straight away would time in lieu payment invalidate any jobseekers allowance (contributions based) claim until that time period is up?

    Many thanks
    Originally posted by divadeus1
    Dear Divadeus1,

    Contribution based JSA does not take into account savings your partner has however, he must have paid enough national insurance contributions over the last few years. If he has at least 25 years worth of contributions like you say, he most likely will eligible.

    Contribution based JSA is paid weekly and will require your partner to sign on fortnightly. Contribution based JSA will only be paid for up to 6 months.

    In order to receive JSA, your partner will have to show that he is available and actively seeking work. If your partner is ill then he may not be able to satisfy these conditions. Your partner may enquire in to applying for Employment and Support Allowance until he become available for work.

    Your partner may not be able to claim JSA whilst he is receiving payment in lieu of notice. It is only after the payments come to an end will he be able to make a claim.

    It may be best to clarify these issues with the JSA department who will be able to guide you further Tel:0808 802 2000.

    You can also click on the following link for more detailed information:
    http://www.adviceguide.org.uk/england/benefits_e/benefits_benefits_in_work_or_looking_for_work_ew/benefits_for_people_looking_for_work.htm#problems_ with_jobseekers_allowance

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • divadeus1
    Hi
    Thanks for reply, are the rules re being available for work the same if signing on only to get NI credits (ie not receiving job seekers allowance)?
    Thank you
  • PhoenixDF
    Hi,

    My partner and I are both working full-time at the moment earning £14750 pa each as we work at the same company, however my partner is about to become a full-time student in September 2012 and this will make finances quite difficult.

    I currently am getting WTC although I am trying to inform the Benefits people that I do not think I am eligable for this any more as my last financial wages were £14,500 (the previous year was only around £3k which is why I got WTC in the first place as its based on the previous years income).

    I don't really have a clue what benefits may be available to me as I would technically be supporting my partner as a full-time student although I will not be paying the course fees for her as it is funded by the NHS.

    Would I be entitled to WTC, Housing Benefit or possibly a council tax benefit i.e. 25% off or similar.

    We both rent privately in the same property with no one else and have no children.
    Current Debt
    Barclays Student Overdraft £3,000 [£3,000 limit - £7 monthly fee, 0% interest]
    Nationwide Overdraft £145 [£150 limit 19.9% interest]
    Barclaycard £2,990 [£4,000 limit - 0% interest until April 14]
    Vanquis £1,331.96 [£3,000 limit - 39.9%APR)
    Capital One £50 £81.54 [£200 limit - 27.9%APR)
  • CAB Birmingham representative
    Hi
    Thanks for reply, are the rules re being available for work the same if signing on only to get NI credits (ie not receiving job seekers allowance)?
    Thank you
    Originally posted by divadeus1
    Hi Divadeus,

    Yes, If your partner is claiming National Insurance Credits but not Jobseekers Allowance the normalclaim procedures for getting JSA will apply to him.

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • CAB Birmingham representative
    Hi,

    My partner and I are both working full-time at the moment earning £14750 pa each as we work at the same company, however my partner is about to become a full-time student in September 2012 and this will make finances quite difficult.

    I currently am getting WTC although I am trying to inform the Benefits people that I do not think I am eligable for this any more as my last financial wages were £14,500 (the previous year was only around £3k which is why I got WTC in the first place as its based on the previous years income).

    I don't really have a clue what benefits may be available to me as I would technically be supporting my partner as a full-time student although I will not be paying the course fees for her as it is funded by the NHS.

    Would I be entitled to WTC, Housing Benefit or possibly a council tax benefit i.e. 25% off or similar.

    We both rent privately in the same property with no one else and have no children.
    Originally posted by PhoenixDF

    Dear PhoneixDF,

    Although your income has increased, you may still be entitled to tax credits as a couple and possibly Housing Benefit and Council Tax Benefit depending on the amount of rent you pay, household income etc.

    We think it would be in your best interest to get a benefit check to clarify what benefits you will be entitled to. You can either contact Turn2us which is an independent charity dealing specifically with benefits/ grants (Tel: 08088022000 Website: www.turn2us.org.uk) Or alternatively, you can visit your local Citizens Advice Bureau. You may find your local bureau by clicking on the following link:
    http://www.citizensadvice.org.uk/

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
    • gilligansyle
    • By gilligansyle 16th Aug 12, 2:17 PM
    • 4,104 Posts
    • 22,131 Thanks
    gilligansyle
    Based on the information, it looks like he won't be able to go to college then. He will lose JSA, and has no way of replacing that money. The only help he will get is for books and travel, but he won't have any actual money. Seems wrong somehow. The course is only 15 hours a week, so is classed as part time, so he can't apply for any student finance.
    Debts at LBM - Mortgages £128497 - non mortgage £27497 Debt now £114150109032 85407 (mortgage) Credit cards left 0



    "The days pass so fast, let's try to make each one better than the last"
    • yeslek
    • By yeslek 21st Aug 12, 6:16 PM
    • 1,399 Posts
    • 891 Thanks
    yeslek
    apologies if this is in the wrong place, but I'm currently signed off sick, possibly indefinitely, and receive SSP.
    Are there any benefits I can apply for to boost this as its a drastic drop from what I'm used to earning and to be honest, barely covers my share of the rent, let alone much else.

    I tried seeing if I could use a few holidays to boost my pay but apparently its not allowed with a sick note
  • I'mcomingbackasaman
    Am I eligible to claim working tax credits?
    I currently receive Carers Allowance (£58 per week) for looking after my mum and have a pension from a previous job (£49 per week. I am not claiming any other benefits other than currently claiming Council Tax Benefit.

    I still have a mortgage to pay so need to get a part time job towards the payments and other household bills. Can you tell me what is the minimum hours I'd need to work to qualify for Working Tax Credit please?

    I am 57 years of age, and have a non dependant living with me, my son (aged 35).

    Thanks for your help
    Last edited by I'mcomingbackasaman; 25-08-2012 at 12:50 AM. Reason: Forgot to mention I claimed JSA 2011/2012 due to redundancy
  • dianne1088
    Hi, I need help with benefits. I have just been made redundant and have got a new job but only for 2 hours self employed. I have also started up an agency working 14 hrs weekly but as yet not earning an income from it I am a single parent and at college in my final year. I have a mortgage, very high, and rent out a flat in my home for which I don't pay tax as expenses so high. I am so confused with benefits, as are most advisors I speak to. I need help with a loan to pay for my final year at college and a grant if possible. I also do voluntary work as part of my course but can't afford petrol to and from but can't complete course with out voluntary work as experience needed.
    I am completely baffled as to what I am entitled to, I do get child & working tax credit but can't manage on them alone.
    I would be grateful of any advice
  • CAB Birmingham representative
    apologies if this is in the wrong place, but I'm currently signed off sick, possibly indefinitely, and receive SSP.
    Are there any benefits I can apply for to boost this as its a drastic drop from what I'm used to earning and to be honest, barely covers my share of the rent, let alone much else.

    I tried seeing if I could use a few holidays to boost my pay but apparently its not allowed with a sick note
    Originally posted by yeslek
    Dear Yesleck,

    Statutory Sick Pay is only usually paid for a maximum of 28 weeks, after which you may be able to claim Employment and Support Allowance (ESA). ESA is a benefit given to individuals who have an illness or disability which affects their ability to work. If you have been on SSP for more than 28 weeks, your employer will give you form SSP1 which you can then use to claim ESA. For more information on ESA please click on the following link which will take you to a factsheet headed as ‘off work because of sickness’

    http://www.adviceguide.org.uk/england/work_e/work_time_off_work_e/off_work_because_of_sickness.htm

    It may be best for you to get a benefit check as this will highlight what benefits/ tax credits you could be entitled to (for example housing benefit, council tax benefit, working tax credit). You can do this by visiting your local bureau, going online by visiting www.turn2us.org.uk or calling Turn2us on 0808 802 2000. Turn2us is a charity providing independent benefit advice.

    We hope you find this information useful.

    Kind regards,

    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • CAB Birmingham representative
    I currently receive Carers Allowance (£58 per week) for looking after my mum and have a pension from a previous job (£49 per week. I am not claiming any other benefits other than currently claiming Council Tax Benefit.

    I still have a mortgage to pay so need to get a part time job towards the payments and other household bills. Can you tell me what is the minimum hours I'd need to work to qualify for Working Tax Credit please?

    I am 57 years of age, and have a non dependant living with me, my son (aged 35).

    Thanks for your help
    Originally posted by I'mcomingbackasaman
    Dear I’mcomingbackasaman

    You may find the following information on direct.gov.uk:

    ‘If you're not responsible for children, you need to work the following hours to get Working Tax Credit:
    · if you're aged 25 or over, you need to do paid work of at least 30 hours a week
    · if you have a disability and are aged 16 or over, you need to do paid work of at least 16 hours a week
    · if you're aged 60 or over, you need to do paid work of at least 16 hours a week’

    As Carer’s Allowance (CA) counts as income for working tax credit (WTC) purposes, we recommend you contact the tax credit helpline on 0345 300 3900 to provide you with further clarity.

    Please bare in mind that in order to continue receiving CA, you must be looking after your mother for a minimum of 35 hours per day.

    We hope you find this information useful.

    Kind regards,

    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • CAB Birmingham representative
    Hi, I need help with benefits. I have just been made redundant and have got a new job but only for 2 hours self employed. I have also started up an agency working 14 hrs weekly but as yet not earning an income from it I am a single parent and at college in my final year. I have a mortgage, very high, and rent out a flat in my home for which I don't pay tax as expenses so high. I am so confused with benefits, as are most advisors I speak to. I need help with a loan to pay for my final year at college and a grant if possible. I also do voluntary work as part of my course but can't afford petrol to and from but can't complete course with out voluntary work as experience needed.
    I am completely baffled as to what I am entitled to, I do get child & working tax credit but can't manage on them alone.
    I would be grateful of any advice
    Originally posted by dianne1088
    Dear Dianne,

    We are sorry to hear of your worries.

    Due to your multiple enquiries, we believe it would be in your best interest to visit your local bureau. To find your local bureau, you can click on the following link:

    http://www.citizensadvice.org.uk/ you should type in your post code in a box which will appear on the right hand side.

    By visiting the bureau you can see an advisor face to face, this way we will be better able to assist you. We will also be able to provide you with a benefit check to ensure you are in receipt of the correct benefits. Are you in receipt of Housing benefit?

    All our bureaux work on a drop in basis however; we do have different opening times.

    In the mean time, you can contact Turn2us who provide specialist benefit advice on 0808 802 2000.

    There may be some financial support available to you in regards to meeting college fees, one of which is the ‘Access to Learning Fund’. The Access to Learning Fund can provide extra help if you’re in hardship and need extra financial support. For more information on this, please click on the following link:

    http://www.direct.gov.uk/en/EducationAndLearning/UniversityAndHigherEducation/StudentFinance/Typesoffinance/DG_171615

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • kittykat_017
    Potential payment
    hiya, i applied for working tax credits and child tax credits on the 14/06/12 i received my child credits shortly but did not receive my working credits when i rang up they said i was entitled for it and was a mistake i asked if i would get the money i was owed back dated. once i received my first working credits payment i noticed that i had not had anything back dated when i rang they said they needed to refer it and i would have to wait 18 to get any money owed back to me. After the 18 days i rang up as i had not received a payment they told me that it takes 23 days and to ring back then if i hadn't received it. still not receiving the money after then they i rang up again, they said that they were sending another referal and i would hear from someone shortly, after ten weeks nearly of me being messed about i rang them today and they are telling me now im entitled to something but won't get it until next year as my partner might start working i told them there is no way my partner will be working as she is staying at home looking after are child. they still said though that they are allowed to keep money i am owed from me under potential payment due to this and wont get it till next year as it is easier to reclaim it back this way if i started to work. are they allowed to do this? it is money my family are owed money we've relied on and had to borrow to cope without i dont understand how they are allowed to with held money im owed in case my partner starts working when she won't
    • Janie23
    • By Janie23 30th Aug 12, 1:04 PM
    • 9 Posts
    • 2 Thanks
    Janie23
    Hi again

    I posted a question in June regarding my JSA Appeal as I had disputed the NI contributions that the DWP had stated I made.

    My tribunal was held in July and was adjourned so that I could produce pay-slips and a notification from the NI Contributions Office showing the NI I paid in the disputed tax year. I sent this information to them within 14 days as requested but have not had any correspondence from them since. It has been 8 weeks now since the tribunal - could you tell me if there are any usual time scales with the next step and if I can complain and to whom? I am at my wits end.

    Also, when I originally started to 'sign on' I was ineligible for Income Support as a relative had left me money in her will and I was over the £16,000 savings threshold. I am still unemployed and unsurprisingly am now under this threshold. Should I now make a new claim for Income Support or would this impact on my JSA appeal - which if successful I would get backdated from February 2012?

    I would be grateful for any advice you can give - many thanks.
  • CAB Birmingham representative
    hiya, i applied for working tax credits and child tax credits on the 14/06/12 i received my child credits shortly but did not receive my working credits when i rang up they said i was entitled for it and was a mistake i asked if i would get the money i was owed back dated. once i received my first working credits payment i noticed that i had not had anything back dated when i rang they said they needed to refer it and i would have to wait 18 to get any money owed back to me. After the 18 days i rang up as i had not received a payment they told me that it takes 23 days and to ring back then if i hadn't received it. still not receiving the money after then they i rang up again, they said that they were sending another referal and i would hear from someone shortly, after ten weeks nearly of me being messed about i rang them today and they are telling me now im entitled to something but won't get it until next year as my partner might start working i told them there is no way my partner will be working as she is staying at home looking after are child. they still said though that they are allowed to keep money i am owed from me under potential payment due to this and wont get it till next year as it is easier to reclaim it back this way if i started to work. are they allowed to do this? it is money my family are owed money we've relied on and had to borrow to cope without i dont understand how they are allowed to with held money im owed in case my partner starts working when she won't
    Originally posted by kittykat_017

    Dear Kittykat_017,

    If Working Tax Credit (WTC) is genuinely owed to you then we see no reason why HMRC will hold the payment back. Generally, Working Tax credit can be backdated by up to 31 days.

    There are two main courses of action you may wish to take:

    1) Appealing the decision.

    You can do this in writing or by completing form WTC/AP. You must send your appeal to the HMRC within 30 days of receiving the decision letter. If you appeal, you must include the following in your letter:
    • Your name and your partners name
    • Your date of Birth
    • Your national insurance number
    • A clear description of what you think they have got wrong.

    Keep a copy of the letter and make a note of the date you sent it for future reference.

    2) Making a complaint

    You will need to exhaust HMRC’s internal complaints procedure as you believe they have made a mistake in regards t your backdated payment for WTC.
    http://www.hmrc.gov.uk/taxcredits/things-go-wrong/complaints-appeals/how-to-complain.htm

    You may make a complaint over the phone by calling their helpline on 0345 300 3900 or you may complain in writing to the Complaints Manager at the Tax credit office, Preston, PR1 4AT.

    If you write in, put 'Complaint' at the top of your letter and include your:
    · full name and address
    · National Insurance number
    · telephone number
    The Complaints Manager will look at your concerns and contact you - normally within 15 working days. They try to resolve most complaints at this stage.

    If after this, you are still not satisfied, you can contact the Adjudicators office. The Adjudicator acts as an impartial referee looking into complaints about the HMRC.

    You can write to:

    The Adjudicator’s Office
    8th
    Floor
    Euston Tower
    286
    Euston Road
    London NW1 3US

    You can telephone: 0300 057 1111 or 020 7667 1832 between 9am and 5pm, Monday to Friday (apart from Bank Holidays).

    They should contact you within ten working days.

    For further information on The Adjudicator, please click on the following link:
    http://www.adjudicatorsoffice.gov.uk/contact.htm


    If you still wish to discuss this further, please contact your local bureau.

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • CAB Birmingham representative
    Hi again

    I posted a question in June regarding my JSA Appeal as I had disputed the NI contributions that the DWP had stated I made.

    My tribunal was held in July and was adjourned so that I could produce pay-slips and a notification from the NI Contributions Office showing the NI I paid in the disputed tax year. I sent this information to them within 14 days as requested but have not had any correspondence from them since. It has been 8 weeks now since the tribunal - could you tell me if there are any usual time scales with the next step and if I can complain and to whom? I am at my wits end.

    Also, when I originally started to 'sign on' I was ineligible for Income Support as a relative had left me money in her will and I was over the £16,000 savings threshold. I am still unemployed and unsurprisingly am now under this threshold. Should I now make a new claim for Income Support or would this impact on my JSA appeal - which if successful I would get backdated from February 2012?

    I would be grateful for any advice you can give - many thanks.
    Originally posted by Janie23

    Dear Janie 23,

    In regards to the time scales, we suggest you write to the Tribunal directly to enquire if your documents have reached them and how long it would take before you receive a response. Although it has been eight weeks, sometimes it may take longer due to the amount of cases Tribunals must go through. If after this you are still not happy, you are within your rights to make a complaint to the manger of the tribunal that is dealing with your case.

    From what we understand, you are appealing a decision for contribution based JSA. Whilst this is pending, you may be able to claim another benefit without it affecting your appeal. You have suggested Income Support but there are other qualifying conditions you need to fulfill in order to receive it. In order to establish what benefits you could claim, please contact Job Centre Plus. (If you live in the Birmingham area call: 0845 604 3719).

    Due to the nature of your enquiry, it may be in your best interest to contact your local bureau so that you may speak to an advisor face to face. They may also provide you with a benefit check. If you do decide to take this route, please take along all the relevant documents with you. You can find your local bureau by accessing http://www.citizensadvice.org.uk/

    If you require any further clarification, please do contact us again.

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
  • ragel65
    Hi I had to appeal about my Housing and Council Tax benefit in May after I had a Letter from them saying there'd been a change in our income instead of them having us down as a loss of income ( we lost our WTC because my partner could not increase his hours from 16 - 24hours ) they had us down as a significant increase in WTC therefore we had to pay full rent and council tax rang them and had to supply the relevent information to prove we no longer recieved WTC which I did twice they have increased our Benefits but each time it is still incorrect using the online benefit calculator we should not be eligible to pay either rent or council tax and each letter they send with our benefit reward always says or income is more than we are actually receiving and each time I ask them for a break down of our income they still have us down as picking up WTC and I am told to write to them again to re check our information whilst all this as been going on I have been threatened with eviction by the housing department and been taken to court for non payment of council tax I now am making token gesters of payment to both the housing to prevent eviction and council tax to avoid being passed on to a debt collecting agency my last letter was sent 8 th August and I have still to hear from them. Since this has been going on now for 4 months and is obviously a mistake on their behalf I was wondering what further steps I should take ....legal actions for example
  • CAB Birmingham representative
    Hi I had to appeal about my Housing and Council Tax benefit in May after I had a Letter from them saying there'd been a change in our income instead of them having us down as a loss of income ( we lost our WTC because my partner could not increase his hours from 16 - 24hours ) they had us down as a significant increase in WTC therefore we had to pay full rent and council tax rang them and had to supply the relevent information to prove we no longer recieved WTC which I did twice they have increased our Benefits but each time it is still incorrect using the online benefit calculator we should not be eligible to pay either rent or council tax and each letter they send with our benefit reward always says or income is more than we are actually receiving and each time I ask them for a break down of our income they still have us down as picking up WTC and I am told to write to them again to re check our information whilst all this as been going on I have been threatened with eviction by the housing department and been taken to court for non payment of council tax I now am making token gesters of payment to both the housing to prevent eviction and council tax to avoid being passed on to a debt collecting agency my last letter was sent 8 th August and I have still to hear from them. Since this has been going on now for 4 months and is obviously a mistake on their behalf I was wondering what further steps I should take ....legal actions for example
    Originally posted by ragel65
    Dear Ragel65,

    We are sorry to hear of the problems you are having.

    If you believe that your entitlement to Housing benefit/ Council Tax benefit is incorrect, you should consider making a request to get the decision reviewed or making an appeal. Both should be done within one month of receiving the decision letter. The process to appeal/ have the decision reviewed is dependant upon your local council so you will have to contact them to enquire.

    You may also wish to make a formal complaint. You may be able to do this by talking to a manager at the relevant local office. If this does not resolve the problem, it may be necessary to put the complaint in writing.

    If after the above, you are still not satisfied then you may want to think about contacting an external body called the Local Government Ombudsman who may be able to look into the issue for you. Please note that you will have to go through your local authority’s internal complaints procedure first. You can contact the Local Government Ombudsman on 0300 061 0614 (www.lgo.org.uk)
    In regards to the threatened eviction, there is an organisation called Shelter who may be able to assist you further. You can contact their helpline on 0808 800 4444.

    If you do have other debts and need assistance with negotiating payment plans with your creditors we would recommend you visit your local bureau where you may be able to make an appointment with a debt specialist. Alternatively, you could also call National debtline on 0808 808 4000.

    We hope this information will be of some use to you.

    Kind regards,
    Birmingham CAB
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
    • smod123
    • By smod123 11th Sep 12, 12:41 PM
    • 38 Posts
    • 27 Thanks
    smod123
    Hiya . I was wondering if someone can help . my problem is I work but my husband doesnt .in april we was on £958 tax credits a month and I was working 24 hours a week .My husband was on employment support allowance .we renewed our tax credits in april then my husband lost his employment support allowance .we then called tax credits and our payments went down to £750 a month . He then went to the job centre and they took 1 look at him and said he was unfit for work and to reapply for employment support allowance .he did this and was placed back on income based employment support allowance .we then called the hmrc and told them this and was greeted 1st by saying we was on the correct amount due to me working 24 hours a week .we then went on there own website and it came out with a different figure and he also did a benefit check on direct.gov .uk and that came back with the same figure , so he came back to hmrc and said I think I am on the wrong amount .The person he spoke to agreed and then they would send out a new update. it came and went up by 30 quid a month . He then called back and was greeted by a barrage of excuses. can someone give us advice about what to do .
  • Slinker
    I would just like an explanation as to why we are not entitled to any tax credits based on the following Tax Award Statement. I have tried contacting the tax office numerous times to no avail.Im sure we should be getting something as my income is under the £25 K threshold. Im married and have 1 child who is 1 1/2 years..... Here is a summary of our entitlement claim :

    Income for the year 6 April 2012 to 5th April 2013
    Mr Simpson (me) Total Income (work full time 47 hours) £24872.65
    Mrs Simpson (wife) Total Income (stay at home mum) £0.00

    Total Income for the year from 6 April 2011 to 5th April 2012 £33914.00 (including my wifes maternity pay which stopped in at end of May)

    Family Elements
    Basic from 06/04/2012 to 05/04/2013 £547.50
    Total Child Tax Credit Elements £3237.55
    Reduction Due To Your Income £3237.55
    Amount For The Period £0.00

    Are we really entitled to nothing? (confused)

    Id be grateful of your advice.
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