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  • FIRST POST
    • king16
    • By king16 18th May 17, 10:42 AM
    • 12Posts
    • 0Thanks
    king16
    Switching utilities after DRO
    • #1
    • 18th May 17, 10:42 AM
    Switching utilities after DRO 18th May 17 at 10:42 AM
    Hi. I had a DRO granted on 3/5/17 and included in this were arrears with gas + electric with npower. I havn't received a letter from them yet but have spoken to their insolvency team and they said i should receive a letter in the near future maybe in a month or so .. basically with 2 options for my useage (keep prepayment for electric and swap the gas to pre-payment or pay them security deposit to stay on gas direct debit)

    What i'm looking to do is switch to EDF as the tariff is better for us and saves us a lot of money over the year, they have said they will remove the electric pre-payment meter for free after i have been with them for 28 days and they won't charge a security deposit to pay by direct debit either.. unlike npower.

    How soon should i start the switch? Can i do it today?
    Also if i have credit on the pre-payment meter still when the switch completes what will happen to the credit?

    Thanks
Page 1
  • nPower
    • #2
    • 18th May 17, 11:21 AM
    • #2
    • 18th May 17, 11:21 AM
    Hi. I had a DRO granted on 3/5/17 and included in this were arrears with gas + electric with npower. I havn't received a letter from them yet but have spoken to their insolvency team and they said i should receive a letter in the near future maybe in a month or so .. basically with 2 options for my useage (keep prepayment for electric and swap the gas to pre-payment or pay them security deposit to stay on gas direct debit)

    What i'm looking to do is switch to EDF as the tariff is better for us and saves us a lot of money over the year, they have said they will remove the electric pre-payment meter for free after i have been with them for 28 days and they won't charge a security deposit to pay by direct debit either.. unlike npower.

    How soon should i start the switch? Can i do it today?
    Also if i have credit on the pre-payment meter still when the switch completes what will happen to the credit?

    Thanks
    Originally posted by king16



    Hi king16,

    Thanks for your message. Please contact us using the details on our profile page so we can help with your query.

    Thanks

    Jen
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • king16
    • By king16 18th May 17, 12:40 PM
    • 12 Posts
    • 0 Thanks
    king16
    • #3
    • 18th May 17, 12:40 PM
    • #3
    • 18th May 17, 12:40 PM
    Thanks for your message, but i am not sure why you want me to contact npower again,
    i have spoken to them this morning and they have given me the information which i have wrote in my post.

    Hi king16,

    Thanks for your message. Please contact us using the details on our profile page so we can help with your query.

    Thanks

    Jen
    Originally posted by nPower
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