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  • FIRST POST
    • AWCONSMAN
    • By AWCONSMAN 13th May 17, 1:15 PM
    • 7Posts
    • 0Thanks
    AWCONSMAN
    Dealing through claims advisors
    • #1
    • 13th May 17, 1:15 PM
    Dealing through claims advisors 13th May 17 at 1:15 PM
    After successfully claiming back PPI from several banks and cards we were approached by a claims firm saying they thought we could claim from other banks. So we said carry on. Filled out the forms and now here we are 3 years later still filling out forms.
    Today we have received a letter from the bank concerned to say they are looking into the complaint but they will no longer deal with it through the claims firm. At the same time the claims firm are telling us not to deal directly with the bank.
    Anyone else had a similar experience. What should we do.?
Page 1
    • zx81
    • By zx81 13th May 17, 1:52 PM
    • 13,686 Posts
    • 14,151 Thanks
    zx81
    • #2
    • 13th May 17, 1:52 PM
    • #2
    • 13th May 17, 1:52 PM
    Deal directly with the bank but remember to still pay the claims company at the end.
    • dunstonh
    • By dunstonh 13th May 17, 2:47 PM
    • 89,852 Posts
    • 55,457 Thanks
    dunstonh
    • #3
    • 13th May 17, 2:47 PM
    • #3
    • 13th May 17, 2:47 PM
    Deal directly with the bank. All a CMC does is put a stamp on the envelope containing your complaint. They dont get involved after that. They just sit back and bill you once there is a payout.
    • AWCONSMAN
    • By AWCONSMAN 13th May 17, 4:06 PM
    • 7 Posts
    • 0 Thanks
    AWCONSMAN
    • #4
    • 13th May 17, 4:06 PM
    • #4
    • 13th May 17, 4:06 PM
    Do you think it is worth writing to the claims company and ask what their fees are so far as we don't want to proceed with them any longer?
    • dunstonh
    • By dunstonh 13th May 17, 4:18 PM
    • 89,852 Posts
    • 55,457 Thanks
    dunstonh
    • #5
    • 13th May 17, 4:18 PM
    • #5
    • 13th May 17, 4:18 PM
    Do you think it is worth writing to the claims company and ask what their fees are so far as we don't want to proceed with them any longer?
    Originally posted by AWCONSMAN
    Your contract should state the cancellation terms.
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