Flight delay and cancellation compensation, Ryanair ONLY
Comments
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Sorry our original departure date was Monday 18th & rebooked flight was Sunday 17th. Can someone please tell me what to do now that RA are ignoring me? Our accommodation & food came to £190 for both of us for the extra night, so this is certainly not unreasonable in my opinion
I understand you are claiming for the accommodation on the first night of your break, after the outward flight arrived. But there is no entitlement to this under the Regulation, so I don’t see how you can force the airline to pay.0 -
Yes, while I was on the phone to them I pointed out that there was an Easyjet flight available from Gatwick on the Wednesday but he said it wasn't possible for them to put us on that flight. I'm not expecting the €250 compensation but would be good if we could claim the £80 difference in cost between the refunded flight and the one we booked.0
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Hi Matt15,
As you can see from the letter, linked to below, the CAA have been trying to force RA to re route passengers via alternative airline when required. It seems that the leopard has not changed it's spots, and RA is still defying the CAA and the regulations.
http://caa.co.uk/uploadedFiles/CAA/Content/News/News_files/2017/Julisz%20Komorek%20Ryanair%20270917.pdf
You should make a complaint to the CAA to inform them that RA are still refusing to re route passengers via the link below...
http://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/
At the same time you should ask AviationADR, linked to below, who are the ADR provider for RA, to adjudicate on your claim. They should find in you favour and push RA to refund you the difference between the cost of the two flights.
https://www.aviationadr.org.uk
All of this is time a pain and consuming for you, but if you feel strongly about the way you have been treated, this is the way to get things sorted out.
Good luck and please let us know how you get on.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
Can anyone tell me when the Ryanair delay compensation ends? I know it's 3hours, but would that be only from take off? E.g. Flight took off after 2.5hr delay, landed but then stuck on the plane for 1.5hr (couldn't disembark until airport had the staff apparently). Basically it went over the 3hrs at the other end of the flight.
Sorry couldn't find this info anywhere.0 -
Can anyone tell me when the Ryanair delay compensation ends? I know it's 3hours, but would that be only from take off? E.g. Flight took off after 2.5hr delay, landed but then stuck on the plane for 1.5hr (couldn't disembark until airport had the staff apparently). Basically it went over the 3hrs at the other end of the flight.
Sorry couldn't find this info anywhere.
Compensation kicks in when the first aircraft door is opened 3 or more hours after the scheduled arrival time.
Good luck.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
Hi
We had a flight from Bordeaux to Stansted cancelled on Wednesday. When the flight was cancelled I immediately called Ryanair customer services. They looked through available flights and no options were available to get back to London the same or next day (they even said there were no flights from Paris which seemed a bit incredible). They advised to make our own way back and to submit receipts for hotel, food and travel. So we booked a hotel in Bordeaux (the 6pm flight was finally cancelled at around 9pm) and then tgv and eurostar the next day. The hotel was 150 euro and train tickets 256 euro each (they were the last available tickets as a lot of people must have been in the same situation). This is a lot more than the cost of the initial flights (around 105 euro each)
Just been reading through other people's experiences and I wanted to know if anyone can advise on what Ryanair should pay; I've submitted a claim via resolver - is that the best way? And should we claim a refund for the flights or would that mean that they will not be liable to pay for the hotel and alternative travel? I'm currently on the chat with Ryanair and they say that if they refund then I can still "proceed with my request for compensation". But don't know whether that means that I can proceed but I am less likely to get anything. many thanks for any advice!0 -
just an update - they have now replied to my resolver complaint (not via resolver but via email):
We sincerely regret the cancellation of your flight FR1783 from Bordeaux to London
Stansted on the 27/12/2017 which was due to the adverse weather conditions in UK
caused by heavy snow.
As this cancellation was for safety reasons and therefore outside Ryanair’s control we regret
to advise that no monetary compensation is due under EU Regulation 261/2004.
We note you chose not to rebook with Ryanair!and as you did not utilise our service, the
only option left for us was to refund your flight.!Once this refund has been
processed,!Ryanair has no further liability according to EU261.!
!
The refunded amount 213.16 should be reflected on your credit card.
Any advice on how to proceed?0 -
just an update - they have now replied to my resolver complaint (not via resolver but via email):
We sincerely regret the cancellation of your flight FR1783 from Bordeaux to London
Stansted on the 27/12/2017 which was due to the adverse weather conditions in UK
caused by heavy snow.
As this cancellation was for safety reasons and therefore outside Ryanair’s control we regret
to advise that no monetary compensation is due under EU Regulation 261/2004.
We note you chose not to rebook with Ryanair!and as you did not utilise our service, the
only option left for us was to refund your flight.!Once this refund has been
processed,!Ryanair has no further liability according to EU261.!
!
The refunded amount 213.16 should be reflected on your credit card.
Any advice on how to proceed?
Hi tbaile,
As you probably suspect, RA are not being very truthful with you.
There were many RA flights arriving and departing from STN throughout the afternoon and evening.
The flight out to you, FR1782, was also cancelled, it was due to depart STN at 18.00. At that time some other RA flights were operating there quite normally.
RA seem to be risk adverse and so cancel flights at the drop of a hat. It's an area that the regulator should be looking into as many passengers are being let down by RA in this way. CAA, please note.
Unless RA can prove, to a court if necessary, that your flight was cancelled due to 'extraordinary circumstances' you will be due compensation and expenses.
It's going to be a battle to get your expenses and compensation back, so I would be tempted to enter your flight details into a couple of online flight delay calculators such as Botts. If they believe you have a valid claim I'd be very tempted to go with them, all be it, at a cost.
Alternatively you could DIY using the ADR company found here...
https://www.aviationadr.org.uk and MCOL is also an option.
RA don't like it when passengers use a NWNF solicitor but they give you little option when they treat you like this.
Good luck.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
Myself and 3 other persons were booked on a return flight from Bratislava to Leeds Bradford on 15th September 2017
The lead passenger ( my partner) received a text message late on the night of the 14th September informing her that the flight was cancelled.(approx 14hrs before the published flight time)
All passengers paid to travel paying for Flex Plus Tickets.
We arrived at the airport 2.5 hrs before the planned departure time, only to be told by the Ryanair agent that the next available flight to Leeds Bradford with Ryanair was on the Monday 18th September,However it was fully booked, therefore the next flight was on Friday 22nd September one week away.
As one of the party had a hospital appointment on Monday 18th September we arranged a flight to Manchester from Vienna on Sunday 17th September thereby ensuring that we would at least be in the UK, the flights cost everyone in the party 474Euros each.
We then had to make our own way back to York costing £100 by train.
Ryanair have refunded the cost of their cancelled flights and paid statutory compensation under EU261/2004 rules. However they are refusing to pay for 2 nights hotel accommodation,meals and cost of Taxi from Bratislava to Vienna.
Can i now submit a claim for consequential loss through a small claims court?
Could you please advise
Thank You
Charles Young0 -
Assuming your additional costs were reasonable (e.g. there were no way to avoid spending 2 nights in Vienna, there were no cheaper transportation from Bratislava to Vienna), I would say yes. They should also reimburse you the cost of your new flights (minus the amount you have already been refunded for your unused Ryanair flights).0
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