MSE Article discussion: Mobile Phone Insurance

Raoi

I am insured with insure and go. My purse and phone got nicked out of my bag, which was zipped up and over my shoulder on bank holiday weekend. Because i wasn't physically threatend they won't pay up. I gave them my police report and confirmtion i had cancelled my phone. I paid extra to be covered by loss and asked if i could claim it under that and was refused as I had already sad it was stolen. I think this is disgusting, i've had my phone less than a month :-( I don't see there is anything more i could have done to prevent it being stolen, I would definatley NOT recommend them!

Vikki

After 10 days of receiving my Galaxy S2 (last year when it was the latest phone)... I dropped it down the toilet...

I had only managed to register my phone a few days before,
they tried to fix it but couldn't

They replaced the phone with no issue.

At every point they were great, only issue was they took a while to replace it, but considering the no issue service and giving them time to actually try fix it (glad they didn't as I'd scratched the screen already!)

the review is wrong... btw... the cost of the account is £10pm (or 120pa)

Thanks forthe Mobile Phone Insurance guide - Really informative and useful.

There’s oneinsurance company missed off the lists – the Policy Administration Services PremierPlan – run for Phones4U. It’s a goodthing they’re not mentioned as I would advise everyone to steer clear fromthem.

A key featureof the policy is the Storemynumbers™ service – a web-based data back-up system. I won’t bore you with the details of how thisfailed to work, because what really irritated me was the lack of response fromthe customer services/technical teams. There’san 0800 helpline that doesn’t appear to be manned AT ALL – I called severaltimes, at all times of the day and left messages – to no avail. I sent an email– again, to no avail. I eventuallycalled Policy Admin (on an 0844 no.)... they tried to fob me off with theunmanned 0800 number but I insisted on speaking to someone there and on two occasions,two separate people earnestly promised to look into the failure of the serviceand get back to me... Did they heck!

In this day& age IT glitches etc are not uncommon, what’s totally unforgivable is bad customerservice which exacerbates the original problem.

Naturally, Ihave chosen to not pay for a service that I’m not getting. I’m taking my funds elsewhere as PolicyAdministration Services Ltd clearly have more than they need in their coffersand no ambition to grow the business any further.

PS: I’malso considering requesting a refund of the cost of calls I made to the 0844number.

Hi all,

Does anybody out there have any good advice about " multi phone" insurance..in a house hold with 3 smartphones, ipad and 2 laptops..was wondering if anyone could recommend one.

Thanks