ERUDIO student loans help

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  • gustavep
    gustavep Posts: 13 Forumite
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    anna2007 wrote: »

    Are they just making it up as they go along? Who cares what their own internal "policies" are, if they're not relevant to our t&c's?

    That's exactly what they are doing.

    You need a DD
    You don't need a DD
    We'll disclose your data
    We can't disclose your data
    You're consenting to
    You can opt out
    You need to complete a DAF
    You don't need to complete a DAF
  • anna2007
    anna2007 Posts: 1,182 Forumite
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    gustavep wrote: »
    That's exactly what they are doing.

    You need a DD
    You don't need a DD
    We'll disclose your data
    We can't disclose your data
    You're consenting to
    You can opt out
    You need to complete a DAF
    You don't need to complete a DAF
    Sums it up perfectly! :)
  • erudioed
    erudioed Posts: 682 Forumite
    First Anniversary Name Dropper First Post
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    It really is rather ridiculous. We touched on this point some months back about financial rules/regulation supposedly having to be written in plain english. Surely this is something some regulator should have to enforce. When so many things have 2 contradictory answers, which logically and expectedly leads to full blown confusion by a company's 'prisoners', one can only assume it is a plan by the said business. With so many lawyers and so much money spent on creating a business such as this one, it is delusional to assume that these 'ambiguities' are not a plan by that said business.
  • heartbroken
    heartbroken Posts: 46 Forumite
    First Post First Anniversary Combo Breaker
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    Thank you to Fermi for posting the links and WELL DONE to gustavep for winning that battle!!

    I am in exactly the same position - Eru-idiots have just replied to my complaint re the DAF in the same way and say it is their final response on the matter so now I will take it, once again, to the ombudsman and my MP

    Would I be able to poach some of the wording on your letter? You put it so much better than I could!

    Many thanks
  • gustavep
    gustavep Posts: 13 Forumite
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    heartbroken wrote: »
    Thank you to Fermi for posting the links and WELL DONE to gustavep for winning that battle!!

    I am in exactly the same position - Eru-idiots have just replied to my complaint re the DAF in the same way and say it is their final response on the matter so now I will take it, once again, to the ombudsman and my MP

    Would I be able to poach some of the wording on your letter? You put it so much better than I could!

    Many thanks

    Yeah, feel free, that's what they're there for.

    I've spoken to the Ombudsman today to check they had received my complaint. They confirmed it was received but hasn't been allocated to anyone yet, so it looks like Erudio have accepted my deferment off their own bat.

    Still no news on the other loan, or my CCA request, received by Erudio on 13 Jan.
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
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    You need a DD
    You don't need a DD
    We'll disclose your data
    We can't disclose your data
    You're consenting to
    You can opt out
    You need to complete a DAF
    You don't need to complete a DAF
    We're a charitable trust
    Nobody works for us
    Mark Filer is the boss but isn't
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
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    Pays well though:

    http://www.rightmove.co.uk/new-homes-for-sale/property-35641813.html
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • Former_MSE_Wendy
    Former_MSE_Wendy Posts: 929 Forumite
    I've been Money Tipped! Newshound! PPI Party Pooper Best Buy Bear
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    Morning all! We wondered if you'd spotted the couple of extra questions that have been added to Erudio's FAQs?

    http://www.erudiostudentloans.co.uk/faqs/default.htm

    * When will the new Deferment Application Form be ready?
    * What should I do if I want to use the new Deferment Application Form?

    Do let us know what you think!

    MSE Wendy
    *** Get the Martin's Money Tips Free E-mail at www.moneysavingexpert.com/tips ***
  • Pluthero
    Pluthero Posts: 222 Forumite
    First Post
    edited 30 January 2015 at 2:51PM
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    MSE_Wendy wrote: »
    Morning all! We wondered if you'd spotted the couple of extra questions that have been added to Erudio's FAQs?

    http://www.erudiostudentloans.co.uk/faqs/default.htm

    * When will the new Deferment Application Form be ready?
    * What should I do if I want to use the new Deferment Application Form?

    Do let us know what you think!

    MSE Wendy

    Does this mean they don't need our additional consent to report our loans to CRAs but will still be threatening to do so? Or have they abandoned this veiled attempt at extortion?
  • rizla_king
    rizla_king Posts: 2,895 Forumite
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    The new form will still feature a Direct Debit Mandate request but this will be optional rather than compulsory.

    Admission that its not a legal requirement to have a DD in place. Or even give them a mandate at all.

    At last.

    We knew it, but theyve finally come clean
    Still rolling rolling rolling...... :) <
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