Epson R220 Ink cartridges not recognized

Thanks Shazmar...do u mean a windows system restore?

Below is my transcript from the Epson online call. I don't think you'll be surprised by the response...

Session Started with Agent (Stuart)09/28/2007 04:00:39PMPaul Brook: "All of a sudden, my pc has stopped recognising the print cartridges in my epson r220. It's not just the monitoring, but it doesn"09/28/2007 04:00:52PMAgent (Stuart): "Welcome to EPSON e-Talk. My name is Stuart.

In order to resolve your issue, we will need you to perform a few simple tests on your product. Are you happy to proceed with these diagnostics?"09/28/2007 04:00:59PMPaul Brook: "yes"09/28/2007 04:01:27PMAgent (Stuart): "What make of cartridges are you using please?"09/28/2007 04:01:44PMPaul Brook: "inkrite"09/28/2007 04:02:34PMAgent (Stuart): "I would always recommend using Genuine EPSON ink cartridges as they contain an anti-congealant to help keep the nozzles clear from any blockages."09/28/2007 04:03:25PMAgent (Stuart): "Non genuine EPSON cartridges can cause the issue that you are experiencing Paul, they lack the consistency of Genuine EPSON cartridges."09/28/2007 04:03:51PMAgent (Stuart): "EPSON now sell ink cartridges and media at competitive prices, with many consumables including P&P. Would you be interested in purchasing from EPSON today?"09/28/2007 04:05:28PMPaul Brook: "it's not a blockage issue...I've had that before on an old epson printer (C64)...I took it to an Epson service centre and they said that was because of letting one of the carts run dry. he said that it was ok to use reputable non-OEM carts as long as you" print regularly and change the cartridge properly before they run out. This seems like a software issue....because all the cartridges are SUDDENLY not being recognised. Even if one cart were blocked, it would still show up on the status monitor09/28/2007 04:06:44PMAgent (Stuart): "Non genuine EPSON cartridges can also cause issues such as not being recognised Paul, I would recommend that you replace the cartridges with genuine EPSON ones in order to resolve the issue."09/28/2007 04:09:06PMAgent (Stuart): "Thank you for connecting to EPSON's e-Talk service. We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us."09/28/2007 04:09:43PMPaul Brook: "at the cost of a new printer???? come on...we know it's not that...maybe if one wasn't being recognised then I could buy it, but not all of them surely! I'm not going to buy a full set of Epson cartridges just to see if it is that...as that would be nearl" y 90% of the cost of a new printer. What other suggestions have you got?09/28/2007 04:10:58PMAgent (Stuart): "These kind of issues can be caused by non-genuine EPSON cartridges. As you are using non-genuine EPSON cartridges this creates an uncontrollable variable which makes it very hard to diagnose the fault. I would recommend to replace the cartridges and try p" rinting again.

If the issue is still evident we know that the issue will be related to either media, application or settings.09/28/2007 04:11:09PMAgent (Stuart): "Is there anything else I may help with?"09/28/2007 04:12:32PMPaul Brook: "thought I'd get this type of answer! I'm not totally IT illiterate...this is just one of those ways in which you try to get round the anti-competition legislation from the EU"09/28/2007 04:14:31PMAgent (Stuart): "Not at all Paul. The non genuine EPSON cartridges lack the technology that genuine EPSON cartridges have. The fault may lie with the non genuine EPSON cartridges."09/28/2007 04:14:32PMAgent (Stuart): ""09/28/2007 04:14:48PMPaul Brook: "let's just say for example that they were epson...what tests would you be running me through then?"09/28/2007 04:15:15PMAgent (Stuart): "In order to diagnose this you will need to replace the cartridges with genuine EPSON ones."09/28/2007 04:16:37PMAgent (Stuart): "We can go through the diagnostics when the cartridges have been replaced Paul."09/28/2007 04:16:38PMPaul Brook: "never mind then...."09/28/2007 04:16:45PMAgent (Stuart): "Is there anything else I may help with?"09/28/2007 04:18:45PMAgent (Stuart): "Thank you for connecting to EPSON's e-Talk service. We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us."09/28/2007 04:19:45PMAgent (Stuart): "As no response has been received from you, our system will disconnect you shortly. Should you wish to return to our EPSON e-Talk service, please connect to e-Talk by clicking on the following link - http://etalk.epson-europe.com"09/28/2007 04:20:00PMSession Ended