Origin Broadband - any good

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Comments

  • glider3560
    glider3560 Posts: 4,115 Forumite
    Name Dropper First Anniversary First Post
    I'm still receiving a monthly bill from Origin asking for payment from 7th November to 30th November. They only started supplying me on 13th December and I paid a full year in advance.

    They don't seem to care this amount is "ouststanding", so I'm just ignoring the bills for now.
  • Origin-Broadband
    Origin-Broadband Posts: 69 Organisation Representative
    glider3560 wrote: »
    I'm still receiving a monthly bill from Origin asking for payment from 7th November to 30th November. They only started supplying me on 13th December and I paid a full year in advance.

    They don't seem to care this amount is "ouststanding", so I'm just ignoring the bills for now.


    Hi,

    This bill sounds like it could be a partial charge from when you signed up - to when you went live.
    I am happy to remove this for you, to avoid you getting any of these bills from now on.
    If you could please provide me your account details to 'feedback@origin-broadband.co.uk' I can get this removed.

    Hope this helps!

    Kind Regards


    Origin
    “Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • fuzz
    fuzz Posts: 597 Forumite
    First Post First Anniversary
    WORST BROADBAND EVER - NON SERVICE SINCE DAY 1

    tried calling customer services over 30 times now and never get through to technical support - router is cheap old rubbish and my broadband doesnt work after 13 years of no problems with other routers/providers


    REGRET EVER GOING NEAR THEM!!!!!!!!!!!!!!!!!!!!!!

    STAY AWAY FROM THIS COMPANY - THEY ARE ROGUES
  • fuzz
    fuzz Posts: 597 Forumite
    First Post First Anniversary
    frazzled68 wrote: »
    Totally agree with this.

    I agree with this as well - Origin Broadband need to be held responsible for this awful service and MSE need to step in and do something.

    Thank goodness I was not silly enough to pay an entire year in advance - I only lost about 3 months of money for a rubbish, useless,ineffective slow service and awful non existent customer support. And I am actually seeking advice from my lawyer now.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    First Anniversary Name Dropper Photogenic First Post
    fuzz wrote: »
    MSE need to step in and do something.
    MSE have no liability, nor any ability to "do something".
    fuzz wrote: »
    I am actually seeking advice from my lawyer now.
    That seems rather an expensive over reaction.
  • fuzz
    fuzz Posts: 597 Forumite
    First Post First Anniversary
    Moneyineptitude wrote: »
    MSE have no liability, nor any ability to "do something".

    That seems rather an expensive over reaction.

    its not an over reaction if the company dont supply a service but bill you for it and then proclaim you are in breach of contract fro wanting to cancel - you dont know all the details!!!!!!!
  • Origin-Broadband
    Origin-Broadband Posts: 69 Organisation Representative
    fuzz wrote: »
    WORST BROADBAND EVER - NON SERVICE SINCE DAY 1

    tried calling customer services over 30 times now and never get through to technical support - router is cheap old rubbish and my broadband doesnt work after 13 years of no problems with other routers/providers


    REGRET EVER GOING NEAR THEM!!!!!!!!!!!!!!!!!!!!!!

    STAY AWAY FROM THIS COMPANY - THEY ARE ROGUES

    Good Morning,

    Thank you for the feedback. We would like to apologise that you feel this way towards us.
    I would like to look into this matter for you immediately.
    If I could please ask you to send your account number or postcode, first line of address and name to 'origincomplaints@origin-broadband.co.uk' with the subject header 'MoneySavingExpert' I will assign this to our complaints team to deal with, with urgency.

    Our apologies again,

    Origin
    “Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • LoraN
    LoraN Posts: 13 Forumite
    I'm going to move on Origin, a lot of friends are satisfied with it.
  • Origin-Broadband
    Origin-Broadband Posts: 69 Organisation Representative
    LoraN wrote: »
    I'm going to move on Origin, a lot of friends are satisfied with it.

    Good Afternoon,

    Thank you for your your feedback, It is great to hear you would like to join us.

    Our sales department are open from 08:30-21:00 Monday to Friday, 10-6 on Saturday and 10-4 Sunday, If you would like to call us.
    A member of our sales team would be happy to help find your perfect package.

    We look forward to hearing from you soon!

    Kind Regards,

    Origin Broadband
    “Official Company Representative
    I am the official company representative of Origin Broadband. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • bristolleedsfan
    bristolleedsfan Posts: 12,083 Forumite
    First Post Name Dropper First Anniversary Photogenic
    edited 13 April 2017 at 4:44PM
    LoraN wrote: »
    I'm going to move on Origin, a lot of friends are satisfied with it.

    35.00+ cashback for "Line + Broadband Product" available via Quidco/TCB assuming that Origin B honour the marketing incentive that they offer via those cashback sites
This discussion has been closed.
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