Energy Care Group UK Limited Anyone Heard Of?

My mother who is 84 recently she has had her loft insulated. This was done by a company called Energize. On their website they are called Energycare UK Ltd and their address is, 1, Appley Court, Appley Wood Corner, Haynes, Bedford, Bedfordshire MK45 3QQ.
As far as I can ascertain, they knocked on her door to tell her about government grants available and she signed forms presented by them. They say they wouldn't have done this and that she must have contacted them. I'm pretty sure she didn't do this.

Installation was free to her and will be paid for by a government grant. I understand that Energy care recover the grant money from my mother's energy supplier. When I contacted her energy supplier, they said that this company is not on their list of recommended installers.

She already had existing insulation between the joists. This further insulation has caused her alot of problems. She stores a large amount of stuff in the roof space, some of which I managed to move prior to installation of the insulation material. The insulation has been cut to fit around the boxes still left in the loft. The house is very small and her spare room is now completely full of stuff and therefore unuseable. All this stuff, which I took out of the roof space, now has to go back. The boxes of stuff still in the roof space have been made unreachable by the presence of the new insulation material. Since the insulation material is now covering the boarding (not fixed or complete) this makes it impossible for my mother to access her loft space safely or to use it as useful storage. I feel that she should have been questioned more fully about how she uses the loft. It then would have been seen that, in her case, extra insulation was not suitable without further work to her loft space. I would be unhappy about her (or myself) going up into the loft without suitable protective clothing. It seems to me that this company is just trying to get it's money from the government, knowing that noeone will check the work and leaving pensioners with big problems? The best solution would be for this company (Energize) to remove the insulation so that she can safely use her loft again. I assume that, since she has now had her allocation of grant money for loft insulation, she won’t get another grant to do the job properly in the future. I asked Energize if I could speak to their customer relations department and was told they don’t have one. They also told me that they have no complaints procedure. They also told me, that since my mother agreed to the work, they did it and that I would have to pay to get the insulation removed.
Any ideas?

I used the Haynes Energy care group in February 2011 to update my loft insulation and install cavity wall insulation. Each team turned up on same day as agreed. Both teams were efficient and quick with the install. The loft installation took about an hour and the cavity about two. Cavity wall cost £99 and £199 for the loft. Have noticed the difference already. Saw the 4 page spread reffered to above. I would reccomend this company.

MiserlyMartin wrote: »

Energycare Group MK45 3QQ have pushed a letter through my door offering totally free cavity and loft insulation, even for people not on benefits. I am waiting for the catch. But the money comes from the carbon emissions reduction target (CERT) which 100% grant funds all home owners so the letter says.

Has anyone else got this letter?

Hi, I got this letter and have checked it out with CERT 0800512012 - and it is free!!! It's being paid for by the big 6 power companies as they have to reduce emissions and this is a cost effective way of doing it. Apparently MK postcodes have higher emissions than elsewhere, hence doing it in our area. I didn't believe it myself! Give the above number a call. I got it from the council. You gotta love a freebie!!! Good luck!