Halifax lost my money

Options
245

Comments

  • HHarry
    HHarry Posts: 883 Forumite
    First Anniversary Name Dropper First Post
    Options
    As Msaonic says....HMRC send you a letter with a 'paying in slip' on the bottom, you take the letter and your cash to the bank.

    Credit cards do the same.
  • xylophone
    xylophone Posts: 44,413 Forumite
    Name Dropper First Anniversary First Post
    Options
    If the OP had used a card, there would be a record of this?

    Two posters have suggested that there should be a photographic record of the transaction.

    The OP has a receipted bill.

    The OP has been harassed for a payment already made.

    It would appear that the OP has been treated with a complete lack of professional courtesy.

    In the OP's position, I would be making a written complaint couched in the strongest possible terms and sending it special delivery.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Name Dropper First Post Photogenic First Anniversary
    Options
    How is special delivery better than recorded signed for?
  • meer53
    meer53 Posts: 10,217 Forumite
    First Post First Anniversary Combo Breaker
    Options
    masonic wrote: »
    Bank giro credit slip?

    Never thought of that, i pay all my bills online, couldn't tell you the last time i paid by any other way.
  • polymaff
    polymaff Posts: 3,904 Forumite
    First Anniversary Name Dropper First Post
    Options
    You might try sending the same, consise, complaint to these three.

    CEO: antonio.osorio @ lloydsbanking.com

    MD: davidnicholson @ halifax.co.uk

    Head of Retail Banking:

    David.Oldfield @ Lloydsbanking.com

    without the spaces either side of the at symbol.

    ( all from ceomail dot com)
  • movingon
    movingon Posts: 533 Forumite
    Name Dropper First Post First Anniversary
    Options
    I had a complaint about Halifax last year and I emailed it to CEO office David Nicholson. I received a call from the Complaints team the first thing the next morning. The girl was very aware that she had been asked to deal with me via the CEO and the matter was eventually resolved, so I would recommend this route.
  • xylophone
    xylophone Posts: 44,413 Forumite
    Name Dropper First Anniversary First Post
    Options
    How is special delivery better than recorded signed for?

    Guaranteed next day delivery and signed for.

    In the OP's place I'd be incandescent - the loss of the cash and the harassment are bad enough but combined with the insulting attitude of the manager? Good grief!
  • System
    System Posts: 178,094 Community Admin
    Photogenic Name Dropper First Post
    Options
    I've paid bills with cash before - it's hardly an unusual transaction in a bank branch.

    That said, anything with any manual processes is prone to human error.
    McKneff wrote: »
    Personally, in ths day and age when payments can be made electronically, by card, by transfer, by any other electronic measn, why on earth would anyone pay cash.
  • JuicyJesus
    JuicyJesus Posts: 3,830 Forumite
    First Anniversary Combo Breaker First Post
    Options
    At the end of the day, here is everything that needs to be said:

    The OP has a stamped receipt from Halifax saying they paid X amount on Y bill. That is enough. Halifax are up sh*t creek without a paddle. Post a photocopy to their complaints team with an explanatory letter, job's a good'un.
    urs sinserly,
    ~~joosy jeezus~~
  • DUTR
    DUTR Posts: 12,958 Forumite
    First Anniversary Name Dropper First Post
    Options
    JuicyJesus wrote: »
    At the end of the day, here is everything that needs to be said:

    The OP has a stamped receipt from Halifax saying they paid X amount on Y bill. That is enough. Halifax are up sh*t creek without a paddle. Post a photocopy to their complaints team with an explanatory letter, job's a good'un.

    Nearly but not quite, HMRC wants the account up to date, and they take priority ask Alcapone :eek:
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 343.2K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.7K Spending & Discounts
  • 235.3K Work, Benefits & Business
  • 608K Mortgages, Homes & Bills
  • 173.1K Life & Family
  • 247.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards