BT broadband Haggling thread

Hasn't ofcom said caller id will be free by October 2018 anyway?

JJ_Egan wrote: »

Caller display is tied to the line rental not BB .
If you have renewed now then it expires in 12 months . As line rental is monthly you should have no problem.
Going to be another price rise before 12 months is up judged by the past .

That's the thing though, the broadband package with the price fixed for 18 months includes the line rental and some phone calls. The line rental is not a 12 month contract. I can't see any justification for having caller display on a different length contract.

Totally agree with you. They should maybe offer a 18 month line rental saver if they want to push the 18 month deals.

I managed to get a 12 month deal, so have a word but more likely just start switching providers

Waste_not... wrote: »

I didn't know that! Just checked and it seems you're right. Thanks for the heads up.
However, what happens to people who are mid contract?
If I sign the 18 month deal that BT are offering me now, I am agreeing to pay £1.75/month for caller ID from Dec '18 onwards. I suspect that Ofcom's ruling would only take effect with a 'new' contract. Or do you think that all charges for Caller ID would cease in October 2018 for everybody regardless?
It's not that I don't trust BT you understand...

Well I phoned BT. My blood pressure rose steadily as their automated answer machine didn't understand what I was saying. Not a good way to start a call.
I eventually got through to a UK call centre and had an exceptionally good experience. I'll say that again; "I PHONED BT AND HAD AN EXCEPTIONALLY GOOD EXPERIENCE!". I've never said that before. Hats off to whoever has managed to get their customer services sorted out.
Anyway, 18 month deal signed; Caller ID discount not a problem - promised that this can be renewed without needing an extra 12 month contract. In fact Emma volunteered the fact that it would become free anyway during next year. I was given an extra discount off my mobile phone deal and I haven't been able to find a better broadband deal anywhere else. I might just have to stop slagging off BT from now on. Well done to them.

From the recent price rise email, I was offered £28.99/month for 18 month contract (Just fibre and phone). When I phoned through to retentions, this was the same offer and the adviser wouldn't budge and said they wouldn't price match.

Contract itself runs out in April.

Currently this morning, it looks like Plusnet is the one for me (I did mention this to him). £24.99 / month (18 month contract) + £25.00 set up and minus £70 Topcashback. Even without the TCB, it's still cheaper.

The only difference is speed (BT) 76 v (Plusnet) 38 which isn't something I'm too bothered about.

I've now initiated a switch for 17th Jan. Whilst going through, there was 12 months line rental saver (£2/month), so this made it cheaper.

Here's hoping BT respond with a better offer. Still, nothing to lose.

This bit thoughin BT's email price increase:
"[FONT=&quot]You don't need to do anything but if you want to change something, please give us a call. If you want to leave and you're within your minimum contract term, you'll need to call us within 30 days of receiving this email to avoid paying a charge for leaving early. You'll need to give us 30 days' notice to leave (or 14 days if you're switching to a new provider). We won't charge you for any increase in price during that time. "

[/FONT]I asked the BT guy if I needed to do / say anything and he said no. Should I trust the BT guy or call back and say the switch has been initiated? (or wait for BT's email?)