Tmobile changes fair use policy to 500MB?

Ypaymore · 10 January 2011 at 1:10PM

"For Internet on your phone, the current Fair Use Policy varies according to tariff. Your terms and conditions will state what it is."

http://support.t-mobile.co.uk/help-and-support/index?page=support&cat=FAIR_USE_POLICY&tab=0&id=FA968

Although this is old stuff and was due to a different reason for cancelling this might be helpful.

http://www.bitterwallet.com/want-to-cancel-your-t-mobile-contract-heres-how-to-do-it/18286

mmpombears · 10 January 2011 at 1:26PM

Just finished speaking to tmobile CS, was on hold for a bit. The lady I spoke to was very friendly and said while she was aware of the changes, she needs to speak to her supervisor about canceling my contract on the grounds of changes to their T&Cs. I'm now waiting for her callback, hopefully in around an hour.

If anyone has any advice on what else I should say, it would be much appreciated!

talkalot · 10 January 2011 at 1:30PM

Do we know yet if the changes are for all plans or just the basic W&W ?
I have tried calling CS and have been told different things each time.

Ypaymore · 10 January 2011 at 1:32PM

mmpombears wrote: »

Just finished speaking to tmobile CS, was on hold for a bit. The lady I spoke to was very friendly and said while she was aware of the changes, she needs to speak to her supervisor about canceling my contract on the grounds of changes to their T&Cs. I'm now waiting for her callback, hopefully in around an hour.

If anyone has any advice on what else I should say, it would be much appreciated!

Will the changes increase the cost of your bills ?

lucylucky · 10 January 2011 at 1:34PM

I seem to recall a thread about this when Vodafone did a similar thing.

I think people were able to cancel because it was a material change in the contract.

mmpombears · 10 January 2011 at 1:37PM

talkalot wrote: »

Do we know yet if the changes are for all plans or just the basic W&W ?
I have tried calling CS and have been told different things each time.

The info on theis vague and only says "So Whats Changing? - From 1st February 2011 we will be aligning our fair use policies so our mobile internet service will have fair use of 500MB."

However, as the plan I'm on has 3GB fair use policy and I received the notification, I can only assume it probably will apply to most price plans. Also, surely they would specify the plans that are unaffected?

MillicentBystander · 10 January 2011 at 1:39PM

I think ypaymore has hit the nail on the head. If this change directly increases the cost of your monthly bill then I am sure you have a legal right (under consumer law, which trumps tmobiles own T&Cs every day of the week) to cancel early without financial penalty. Good luck.

talkalot · 10 January 2011 at 1:39PM

I have a few numbers with T-Mobile at the moment. Have not had a single text yet.

lucylucky · 10 January 2011 at 1:41PM

http://forums.moneysavingexpert.com/showthread.php?t=2446159&highlight=vodafone

One of the vodafone threads about similar subject

ukspid · 10 January 2011 at 1:43PM

3GB down to ½GB (as in my case too: HTC Desire "unlimited internet") is one hell of a slap in the face. I've only approached the 3GB twice and some months might even be within the new FUP.

However, the 3GB was the reason I chose T-Mobile and the change will be detrimental. I will definitely be protesting.

Tmobile changes fair use policy to 500MB?

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