Lifestyle Claims

:jWell i have finally had contact with Lifestyle following a lengthy conversation with MOJ who were extremly helpful especially as they are regulated by them. They advised me to write to them advised how to word it and give them no longer than 14 days to respond. Whilst speaking to Lifestyle i was advised that everyone giving bad feedback about them on this site are ex employees, i politely corrected him as i have expressed my problems re lifestyle on MSE and i have never worked for them lol!!! Now i get through to them immediately and i have been informed that they have had success with 4 out of the 5 credit cards and within 2 weeks i should receive my money. The clock is ticking as if this doesn't happen i will be making an official complaint to MOJ, Lifestyle know i have spoken to them. So anyone else have a problem follow this and you may be surprised!!! But hey don't hold your breath, i just felt i had nothing to lose!!!

Good luck
Growley:)xx

Hi Paleriders

I am not trying to claim the £352 back, i was stupid enough to complete the forms that they sent out for each credit card. There were 5 in total and for each card i had to include a £10 & £1 cheque to allow my credit card details to be released to Lifestyle.

But you could try wording a letter similar to mine if its the £352 you are trying to reclaim. I had to include dates and times that i had tried to contact them and explain what the problem was each time i called. If they did not respond to me within 14 days then i would be left with little option than to make an official complaint to the claims management regulater at the ministry of justice. They said to word the letter stating that it was being sent recorded delivery. It may be worth your while speaking to MOJ on 020 3334 3555 and explain the age of your mother and that this was them cold calling, also explain they will just not respond to you.

I know how sneaky they can be when getting a credit card number off you. They give you a lot of personal information and then they ask you to give a card number so that they know that they are actually speaking to the right person, basically proving who you are. Then at the end of the call they slip in that they will take their fee from the credit card you have given them and they do it immediately.

I think the MOJ may be interested in your call, as your mother is 83 i don't see what they can claim back for her as even if she worked to retirement then she will have been retired for 23 years. This is supposed to claiming back PPI etc and in my opinion they would have had very little success going back at least 23 years.

When you call they know who you are as they identify you by your telephone number. It may be worth ringing from another number and as soon as you tell them that you have involved the MOJ they take notice and start being very helpful. I typed my letter out and i told them i would give them until 5pm that same day to come back to me and failure to comply i would be sending my letter recorded delivery giving them 14 days to respond.

Good luck with it and please let me know how you get on with it. Don't let them get away with it, i think its disgusting what they have done to your mother!!!:mad:

GG

Chris_Gooderham wrote: »

I am bloody furious,I,ve had dealings with Lifestyle claims,after a cold call,they told me they could claim PPI back on a loan I had a few years ago,they then asked me to pay £179 pounds up front,and they would send me a claims pack,This money was then taken from my account before I could bat an eyelid,I have since decided to live abroad,and duly told Lifestyle claims I no longer wished to pursue any claims,and would they kindly return my money to my account,this morning,they informed me they could not return my money,because it was after the 14 day cooling off period,So my advice to anyone getting a call from this so called reputable company,is to tell them to go away,and put the phone down!!I wonder how many more people have fallen for this con trick,they must have thousands of pounds of peoples money they refuse to return,it looks as if I can kiss my money goodbye!!

Was the money taken from your account before the claims pack arrived? This, I understand is not allowed and also cold calling is debatable (although if you query this with the MOJ they can say that you may have signed/ticked something within a loan that stated your data could be passed around!?)