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    EDF Fail Ofgem Direct Debit Rules
    • #1
    • 10th Feb 12, 11:11 AM
    EDF Fail Ofgem Direct Debit Rules 10th Feb 12 at 11:11 AM
    My relative has just received their second bill around 6 months into their contract.

    It is emblazened with 'Direct Debit Review'. The amounts previously paid are to be amended from the next payment date.EDf have taken firm meter readings.

    There is no explanation whatsoever of the calculation of the revised amounts for gas and electricity. I have no idea how the amounts have been derived.

    Ofgem in January 2012 reissued their factsheet for customers advising about Direct Debits. efer=Media/FactSheets

    Specifically,it says:

    'Information on why your direct debit needs
    changing and by how much

    If your payments need to change, your supplier must explain why.'

    The procedure EDF have used is clearly not compliant with Standard License Condition 27.14:

    27.14 The licensee must provide to each such Domestic Customer an explanation in clear, plain and intelligible language of the basis upon which a fixed amount (and any variation of that fixed amount) has been determined.

    We have complained asking for :

    1. A clear and understandable explanation of the DD amounts.

    2. An explanation of why EDF are not compliant with the Ofgem Factsheet or SLC 27.14.

    Direct Debit Arrangements were reviewed in detail by Ofgem in 2009 and new rules contained in SLC 27 were issued in 2010. The ongoing debate with Eon regarding their policy and EDF's obvious procedural failure demonstrates that Ofgem's Rules are being ignored.
    Last edited by backfoot; 10-02-2012 at 11:14 AM.
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