Tesco Clubcard/Vouchers/Points/Deals - Post All Questions Here [merged]

Annalise79 wrote: »

I am usually so good when it comes to collecting and using vouchers before they go out of date but have just found today £21 worth of unused now out of date (Feb/March 12) TESCO Clubcard vouchers. Is there anyway or anywhere that I can still use them or at least redeem a little of the value back? Am so gutted I could cry.

Which is why I suspect they take the points from the card and convert them to vouchers, hoping people mislay or forget about them. Years ago points stayed on the card, we knew how many points we had because they showed up on our till receipts and spent them when we wanted to.

I have been having this argument with Tesco for the last few days now over my 4000 points built up through online deliveries. I have told them I do not care for their system and have used the online vouchers for my final delivery tomorrow. They have lost a customer.

I would want to cry too Annalise because it amounts to theft. You have spent over £2000 to build up your points and should be able to spend them when you choose NOT when they tell you too. After all, they are gaining far more from us by collecting our data and giving us hardly anything in return. I have generally avoided using loyalty cards because of this and will now stop using the Tesco card, most things I buy from them can be bought cheaper elsewhere anyway.

Amaretti:

I don't see any previous post about these 4000 points. If they had been maybe I could have given you some comments as to why you haven't had them e.g. update your Clubcard address (could be different to your GHS address) - earlier I gave a reply to Annalise's query which you quoted - so that should've been sorted.

As regards the Tesco Clubcard system of vouchers, over the Nectar way - they are pro & cons either way e.g. if you lose your Clubcard your points can't suddenly dissappear as with the Nectar card.
But Vouchers is the Tesco method, it does though require the customer to:
- update their address details if they move - on all their cards,
- use their vouchers by the valid until dates,
- and you can use your vouchers in any store (not just a designated one).

I note you didn't what happened to these '4000 pts' or what CC said about them!?

i know deals vouchers arent transferable between categories (ie cant use restaurant vouchers for museum entry) but if you go the clubcard website and use the drop down for 'days out' it shows theme parks so i wrongly assumed i could use 'days out vouchers' for anything in that section that wasnt pay in full (want to go to pleasurewood hills)

However i am finding the t&c a bit confusing. they give a list of attractions the 'days out vouchers' are accepted at, but then also state they cannot be used at Legoland, Warwick Castle, etc. or for any deal that is pay in full. why point out these set places, if they arent in the accepted list? does this mean i can actually use my days out vouchers at pleasurewood hills, even thought they arent on the list, seeing as they arent on the banned list either?

any ideas, tia F

flea72 wrote: »

i know deals vouchers arent transferable between categories (ie cant use restaurant vouchers for museum entry) but if you go the clubcard website and use the drop down for 'days out' it shows theme parks so i wrongly assumed i could use 'days out vouchers' for anything in that section that wasnt pay in full (want to go to pleasurewood hills)

However i am finding the t&c a bit confusing. they give a list of attractions the 'days out vouchers' are accepted at, but then also state they cannot be used at Legoland, Warwick Castle, etc. or for any deal that is pay in full. why point out these set places, if they arent in the accepted list? does this mean i can actually use my days out vouchers at pleasurewood hills, even thought they arent on the list, seeing as they arent on the banned list either?

any ideas, tia F

Hi,

Theme Park tokens and Days out tokens both have the same products codes ie A codes (days out a3010 and theme parks a2001) so you can use either tokens for either category. Theme park tokens will now get printed with days out on them so you will be able to use days out or theme park tokens at pleasurewood hills.

As for the places stated you can't use them we put this as customers just presume that they can use it in those places!

Hope this helps!!!

hi, i've got some coupons been sent to me from tesco for £9 off £90 and £6 off £60, can they be used on petrol/diesel? there is no mention of fuel in the exclusions on the small print, just tobacco/baby milk (why?!) stamps, etc.

thanks