Add your feedback on energy supplier Iresa

Maxwell007 wrote: »

Malc how long does it take to get a final bill,
my new surplier said they have sent u reading 5days ago . . .
thanks

Hello Maxwell007 and sorry to lose you.

Following a change of supplier, we aim to send our final bill within 30 days of the account closing. The account won't fully close, though, until we've received the final readings. Totally understand your new supplier has sent them off but they come through a third party (Data Collector) who checks they're in line with past usage at the property. The Data Collector sends the readings to both suppliers so the opening/closing readings match and energy charges aren't duplicated.

If all's well and the readings come through quickly, you'll have your final bill as above. We can't start chasing missing readings until 42 calendar days after the supply end date.

Provided you've registered with our website, you'll be able to see the final bill on there within 24 hours of it being issued.

Hope this helps Maxwell007.

Malc

Maxwell007 wrote: »

Thanks Malc
so does this Switch Guarantee thing make and difference. . .

Do you mean the guarantee for switching within the Price Protection window Maxwell007? If you do, the crucial point is when the new supplier contacts us to takeover. Provided they do this inside the window (open 49 calendar days before a fixed term deal ends until 20 working days after), we'll keep accounts on the cheaper prices up until the supply end date. Exit fees also don't apply when inside this window.

When we receive the readings and issue our final bill doesn't affect this. As I say, the crucial thing is when the new supplier contacts us to takeover.

Hope this explains. Let me know if I've misunderstood. Happy to try again.

Malc

Gambler wrote: »

Same here, first direct debit 31st Jan and nothing since. At least EON are not taking any further direct debits. I will be in credit when the final bill is calculated.

Gambler wrote: »

I still have the ability to enter elec meter readings too. When I tried a few weeks ago it wouldn't work and I got an error message.

Sorry Gambler. Just spotted your post from 7 March.

This is strange. I would've expected the error message you received previously as we lock accounts down once another supplier applies to takeover. Not the ability to enter readings now though. Once at this stage, readings can't be entered as the account will be at what we call 'possible loss' as it waits for readings from the new supplier to come through the third party (Data Collector).

As I offered to brewerdave above (post #372), happy to check from our end. Drop an email to the address in my Profile with your details if you would like me to do this. Screenshots of what you're seeing on your online account would help a lot. Thanks Gambler.

Malc

Maxwell007 wrote: »

Thanks Malc,

https://www.energyswitchguarantee.com/signatories/


I see my eon ac but I can't do anything with it,
I can see my current tariffs is showing as EON Energy Plan
even tho my switched was completed on the 03/03/17 and my old tariff ended on the 07/03/17, i'm sure all will be fine . .

You're welcome Maxwell007. Happy to help.

Although related, the link you've posted is a little different in content to the Price Protection window I mentioned. Don't worry, we follow both.

Not being able to do anything with your online account is what I would've expected. Once another supplier applies to takeover, we lock down online accounts and none of the usual tools (entering readings, changing tariff etc) can be used.

From what you've said, I agree, sounds like you'll be fine and prices will be protected as the switch was done inside the Price Protection window.

Malc

hi, I just swopped (28 Feb 17) dual fuel from Extra Energy (no problems with them) to Iresa and I'm wondering if it's a mistake.Initially all seemed to go well enough but my on-line account page doesn't give any way to add a Gas reading - the electricity one does and seems to work. I've called their customer services team 3 times over the last few days: caller 32 in queue twice and caller 24 today. I waited 5 minutes each time but didn't move up the queue at all. I also sent 2 emails briefly explaining the problem. No reply to either 1 week later. I wonder about their customer services commitment and if I still get no joy after a few weeks I'll consider changing to another supplier as there are no exit fees on the plan I choose