PPI Reclaiming successes and failures

Kazzalina wrote: »

Hi there guy’s,

I’m new to the site and am wondering if I can ask advice about reclaiming PPI & unfair charges. In 2004 I managed to get myself into a stupid amount of debt to the sum of £36k. in 2005 I entered in an IVA, paid off 5k myself and luckily for me my dad bailed me out, made an offer of 11k which was accepted and the IVA was settled in Jan 2007, since then I have got my act together and am now debt free and trying my hardest to get my credit rating back into shape.

After signing up to this site news letter I successfully manage to claim back £1400 of unfair bank charges from HSBC in June 07. for some strange reason I didn’t attempt to do the same for my credit cards, bank loans and other bank account until now.

I have sent letters to Barclaycard, Mint, Egg, Capital One, Natwest (Loan). I am attempting to claim unfair charges and PPI. Most credit card applications were done via the internet in 04/05 and I don’t ever remember specifically requesting PPI. I am having a fight trying to get the companies to respond to me.

I have however had a response from RBS regarding the PPI for my Mint credit card. Basically their final decision is that I don’t have a leg to stand on. As far as I can remember I made this application on-line but they are saying it was via a postal application in feb 04 and that I signed to apply for PPI and that it was clearly shown on all of my statements. It may have been shown on my statements but I stupidly would not open my statements, no wonder I ended up in so much debt at a young age. So now I don’t know what to do.

Do I just give up on all of this, between all of my old credit cards theres at least £2k of charges and I dread to think how much I was charged in PPI.

Any advice would be very much appreciated x

joey99 wrote: »

Hello to all the hardy souls on this forum, first post on here, but felt compelled as an inspiration to others.

As with many finally plucked up the courage to challenge the loans i had with the above providers.

Started with a loan i had with Egg, wrote off (5\10\09)using a template letter from here, recieved a response a week later saying they were looking into it. Five weeks later received a letter saying my complaint was upheld with the money in my account that afternoon approx (6\11\09)-£4346.

Telephoned to ask if this was for the two loans i had taken, the second being a consolidation loan on the first, reply was no but they would register my complaint about my first. Received a letter a week later informing me they were also upholding my complaint on that, also paid, by cheque for this one, £1375.

That compelled me to begin the proces of scouring old bank statements and looking for any previous financial transactions and writing off claims letters, as i had believed that all the PPI's taken had been compulsory and the sales people had almost to a man been pushy providing no other advice. This was even in the face of being an NHS employee which entitles me to sickness pay when off work, which I believe renders all policies mis-sold given that they must have an awareness that NHS employees enjoy this provision.

Anyhow I sent some 10-14 letters off and have continued to do so to various financial establishments.

Halifax contacted me to let me know within two weeks that they did not believe I was mis-sold the policy on a loan which was completed in 2004, and I did not even provide an account number, merely gave the details of my previous address, but that they would put me back in the position had the PPI not been applied.

Another account I had was with HFC, this is the best of the lot.
I rang them to find out some details about the Card \ loan I had with them, which had been paid off in 2003, which was described as a revolving credit agreement. The lady was really helpful and provided me with the account details and I proceeded to write a letter, but decided to call to ask for the address to write to and the next lady registered my complaint in a 5 minute phone call. I requested the full details of the card, i.e. start date, end date, loan amount etc. I received a letter a week later explaining the financial details. A day later I received 2 letters, the first explainig we are sorry to hear about your complaint, we will be working to resolve this in 4 weeks, but have 8 blah blah blah as I thought. The second letter contained details of their decision, which refuted my claim but stated they were making a goodwill gesture to put me back where I would have been if the PPI had not been applied, once I read the word however I could not wait to turn the page.

I turned the page and could not believe the figures in the offer.



£11778, yes almost £12k, for one phone call, that was two weeks previous and they have since put the money in my account after enclosing an acceptance letter and requesting my bank account details to transfer the amount via a BACS. Money paid 5 days after sending the acceptance letter.

I have since tried to claim my Egg CC PPI which they are disputing, even after the FSA fines them and the payment to me of two claims in the previous 4 weeks. I informed them that they wronlgy informed me when I first applied on line as I had enquired prior to filling in the on line application. They have refused asking me to provide the number date and time of the call, which they will provide the necessary out of pocket expenses for, I made the call prior to Jan 1999, so they are being awkward about my claim around the details of a phone call nearly 10 years ago, unbelievable. I have since referred this to the FOS.

I am currently awaiting responses about claims from First Plus, MBNS, HBOS, Halifax, Mint, Time, Northern Rock and Membership Finance. I have also double checked the financial information about transactions by accessing my credit report on credit checker, as advised by MSE.

I felt like I was drowning in debt and could not sleep one night and typed the first letter about 5 in the morning, in October.

I have so far claimed back almost £18000 and been advised by Halifax they will be making a payment to me in the near future, expecting that next week, so the figure will be neare to £20000. I am going to pursue all the other claims right to the end, as the HFC payment merely outlines to me the money they have wrongly taken. I was paid £12k on an agreement that only had a maximum limit of £7, obscene and lacking in morals is how I would describe them, so for me its no more Mr Nice Guy.

I really hope that others will read this and gain vicarious support and strength to get their skates on and start writing those letters.

The key to all of this is in the phrase that has been used on so many posts on here ITS YOUR MONEY

I feel really informed after reading the posts, and feel like getting another few loans so I can have PPI again and reclaim again (only joking) as it has become a bit of a bug, but it is like a new hobby and when all my claims are sorted I will miss the enjoyment and buzz of reading the forum in anticipation of what may be in store. I say this not in false hope but having spent time scouring this years forums over the course of a couple of weeks, and it appears to me that companies are paying out much faster, and there has been a definite shift, and with the reports from the FOS that they cannot recruit and train staff fast enough to deal with the backlogue, it is looking much easier to claim than a year or so ago.

Some of my outstanding claims are quite old, but principally I do not believe this matters and I will keep you all informed as things progress, as I will be seeing these throught to the end.

Good luck to everyone on here and a really big thanks for the inspiration and vicarious support offered through the forums
:beer::beer::beer::beer::beer::beer::beer::beer::j

antsmack wrote: »

Hi All just phoned HALIFAX about a loan that i had with them to get the account no ect and which address i should send my complaint letter to, she put me through to the com;aint dept,which a girl took my details,also that i was making a complaint about PPI being sold to me even though i get 6 months full pay and six months half pay from work,she said it will take 8 weeks to get a decision so have i done the right thing calling them rather than sending a letter