Topcashback Questions & Answers

B_M wrote: »

Well done and in a reasonable time.
It's a proven route now, yet TCB may state you were 'lucky'!
Who offered the £75? Or, was that just given?
It's up to you really to decide, but you could push for more and without it affecting what you have received. You could ask for more against their agent (AR), which is TCB. 15 months is a very long time for what could simply be resolved within a few weeks. TCB could have advised you of the route to take and they didn't! An angle for more compensation?
I use a two pronged attack now, one mis-selling and another against their AR. TCB advise not to contact the merchant (wrong advice), their stats are manipulated, they don't have a recognised complaints procedure and refuse to escalate complaints. When I ask for compensation now, I ask for it against their AR and advise them as a 'principal', they are responsible for the actions (or lack of) of their agents. It's up to them whether the attitude of their agents is acceptable.
Good luck whatever you decide, but at least you now know of a proven route. Hopefully others will take notice and if not paid cashback for financial product purchases within 4 months, follow that proven path.
Cashback just a possibility? Then why are the merchants coughing up when they receive complaints? Why are they paying compensation?
I'll be doing just that with Aviva in a couple of more weeks I'd imagine.
See if I get 'lucky' yet again.
A shame TCB can't be as 'lucky'.

The Co-op sent me a cheque for the whole amount, £138. I thought it was not bad, but I will contact them to try for more. Thanks very much for the advice.

I have been blocked from using my Topcashback account. I have not changed my email address and password and the site will not accept either. When I ask to reset my password I am told my email address is wrong. When I try to send a "support ticket" I cannot do this until I log in. When I try the "contact us" approach it is the same I cannot do this without logging in. I am going round in circles.


Has my account been hacked and my pending cashback stolen?


Does anyone have an email address for help at topcashback? I sent an email just now to [EMAIL="support@topcashback.co.uk"]support@topcashback.co.uk[/EMAIL] and it has bounced back saying it is an unmonitored email box. The links provided are as above - I can't use them unless I log in even the one about not being able to log in says send a "support ticket"

Shackeng wrote: »

The Co-op sent me a cheque for the whole amount, £138. I thought it was not bad, but I will contact them to try for more. Thanks very much for the advice.

You can only gain from asking for more, but you should have been asked what you were looking for. £150 has been achieved from the Co-op! The compensation was decent, but you have been let down badly by TCB. 15 months? Remember, TCB have both a 'mission statement' and a 'fair play policy'. Why? Both have failed you here!
It's sad, even bad, that to resolve your issue, you had to gain the knowledge from a consumer forum. Again, TCB failed here. Instead of telling you their team was 'working hard', they could have advised of the proven route. Yes, 'proven' and not 'lucky'. Working hard for 15 months and failing? A member works 'hard' for a few days and achieves what TCB couldn't. Hype from TCB? You decide. But, if they can't achieve what they promote within 15 months, heads should roll! Replace the dead wood and gather a more competent team!
Good luck with your claim for more compensation, but I believe you will get it. £100 in total would be nice and I can't see the Co-op risking a FOS penalty (£550 referral fee if it reaches an adjudicator) and of course hours of extra work for an additional £25. TCB could of course offer you some compensation for their failings! But, the Co-op are fully responsible for 'agents' and any issues, simply remind them.

Topcashback Ltd Status: Appointed representative (Reference number: 476080) This is a firm or individual that can act on behalf of another firm (its principal) that is authorised in the UK or regulated in another EEA country. The principal is responsible for the appointed representative's activities.

One option would be to ask if the original cashback could be moved to payable and kept by yourself as compensation. I have had this before.

I'm looking forward to your update as it will help others, but also see what the TCB response is. Will they dare tell you on a public consumer forum, that you were 'lucky'? Do the decent thing TCB and give a full and open apology and admit you failed!

Pay out to Avios seems to have vanished!!