Lidl Mouldy Bread Rolls!

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13

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  • wary
    wary Posts: 789 Forumite
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    lovinituk wrote: »
    Don't feed the obvious troll !!

    I'm not sure that everyone heard you! As you rightly say, this is so obviously a troll thread ...
  • borkid
    borkid Posts: 2,475 Forumite
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    teddysmum wrote: »
    I have a Silverline (Lidl'sbrand) heated pad, which failed while being used, after about 14 months. It has a 3 year warranty, but as it was over a year old I rang CS instead of traveling to a store and being told to call CS.


    They said that I would have to deal with the manufacturer but they would contact the to call me. They haven't called yet (three weeks on) despite my ringing CS twice and been told that they had prompted the manufacturer about their lack of response.


    I will have to call again (forgot today) and this stress is making my backache, for which I need the pad, worse, so I think I should have a new pad or refund and a fancy garden swing (to relax me) ..possibly with accompanying table and outdoor dining ware...on and a gazebo incase it rains.


    That's interesting as I have had problems with CS online. I bought some cheese, checked best buy date and it was in September. When I got it home I noticed a little mould. I got a reply from CS asking for pics which I emailed. Then all went quiet. Called CS and was told they had received the pics and had passed the file to quality assurance. Finally after about 7 weeks I went into the shop with all the emails. The manager was most apologetic offered a replacement for the cheese or a refund he also let me choose a bottle of wine ( he did check I drank wine first) as an apology. He then escorted me to my car so there would be no problem as I didn't have a receipt for the goods. He then promised to take the matter up with CS.


    I really couldn't fault the way he handled the situation.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    borkid wrote: »
    The manager was most apologetic offered a replacement for the cheese or a refund he also let me choose a bottle of wine ( he did check I drank wine first) as an apology. He then escorted me to my car
    You drank a whole bottle? No wonder he escorted you to the car! Did you get arrested for drunk diving on the way home?:D
  • teddysmum
    teddysmum Posts: 9,471 Forumite
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    borkid wrote: »
    That's interesting as I have had problems with CS online. I bought some cheese, checked best buy date and it was in September. When I got it home I noticed a little mould. I got a reply from CS asking for pics which I emailed. Then all went quiet. Called CS and was told they had received the pics and had passed the file to quality assurance. Finally after about 7 weeks I went into the shop with all the emails. The manager was most apologetic offered a replacement for the cheese or a refund he also let me choose a bottle of wine ( he did check I drank wine first) as an apology. He then escorted me to my car so there would be no problem as I didn't have a receipt for the goods. He then promised to take the matter up with CS.


    I really couldn't fault the way he handled the situation.



    I called them again and was told that the manufacturer has dispatched a replacement which should be here in a few days.


    That suits me, as I need the pad, which is well over £20 on Amazon and when I last returned one to a shop (failed within a year) gave me a refund, because pads and cushions were not due in the cycle of offers.
  • The-Truth
    The-Truth Posts: 483 Forumite
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    Lindsay170281 wrote: »
    On Sunday 4th June I bought a packet of 6 bread rolls, when packaging them up I noticed they were thick with green mould. I called for the Manager who simply offered a refund or an exchange. He also said "Unfortunately we can't quality check all the products we put on the shelf!" So I took a photo along with the receipt. A relative also bought some carrots a week earlier and when opening them when she got home found them to be all slimey so just threw them away. I seriously think this store should be health and safety checked!! Do you also think I will be able to claim any compensation for this?

    It';s summer it's more humid so things naturally go mouldy more quickly.

    So that now leads me to my complaint. Can I claim compensation from you for wasting my time to point out the obvious to you about what effect the seasons have on bread rolls!

    Basically I'm now after free bread rolls for life from you. (Fresh mind, I don't want no mould!)
  • daytona0
    daytona0 Posts: 2,358 Forumite
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    OP, I am a professional claims analyst.

    I have valuated your claim at £1,000,000 but you may need to settle at £800,000.

    If that is ok with you then please PM me and we will start the claim process for you.

    Regards.
  • Lindsay170281
    Lindsay170281 Posts: 2 Newbie
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    This was my first time using this forum suggested to me by a friend. Ok obviously I've got the wrong idea how to deal with things but I can't believe how nasty some people can be with their horrible responses. If you've got nothing helpful to say then why respond? Unless you just take pleasure in trying to upset people or look big n clever?!?:T
  • wealdroam
    wealdroam Posts: 19,181 Forumite
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    Hello Lindsay, I am struggling to understand why you have left it nearly a month before responding to replies.
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    Hi Lindsey

    I cant see anyone being nasty, I do see posts that are blunt (maybe sarcastic too), to the point but no nastiness.
  • The-Truth
    The-Truth Posts: 483 Forumite
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    Lindsay170281 wrote: »
    On Sunday 4th June I bought a packet of 6 bread rolls, when packaging them up I noticed they were thick with green mould

    Surely if they were thick with mould this would have been obvious before you picked them up.

    Which then leads to the question, why did you pick them up?
This discussion has been closed.
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