Nervous about moving away from big name supplier. Advise please.

wannaberich41 · 30 March 2017 at 7:41AM

Hi
My eon fixed rated ended about 6 weeks ago and want to change supplier but so nervous of moving away from one of the big well known ones.
I'm shocked as well how much standing charges vary. Are avro energy or octopus any good please?
I've listed my yearly energy if any one can help It would be very much appreciated.
Gas 11798kwh
Electricity 4399
On post code of PE12
After watching some of the show this week i must get it sorted.
Thank you in advance.

[Deleted User] · 30 March 2017 at 8:46AM

Avro feedback thread http://forums.moneysavingexpert.com/showthread.php?t=5367862&highlight=avro+feedback
Octopus feedback thread http://forums.moneysavingexpert.com/showthread.php?t=5462811&highlight=octopus+feedback

I have not used these 2 companies but I have had shocking service from all the Big 6 companies in the past so size is not a judge of good service or fair prices either.
With energy you are protected by OFGEM so if a supplier does go bankrupt then your gas/electric supply is safe as is any debit/credit on the account. OFGEM will appoint a supplier of last resort who will honour your tariff for the remainder of its fixed term.

ASavvyBuyer · 30 March 2017 at 9:42AM

Have a look at Zog for gas, through a comparison site. Their customer service is 1st class.
(For your usage, would cost £368 for a 1 year fix or £386 per year for a 2 year fix. £30 exit fee.)

For Electric, we have found Iresa are OK, but make sure you read the sign up details, as they don't do anything during the 14 day cooling off period, take the first DD 3 days after the cooling off period has finished (before the supply switch date) and take a while to display meter readings in the account; but if you are patient they appear there eventually. Would not recommend Iresa for gas though, as people seem to have a lot of problems if they switch gas to Iresa.
(For your usage, would cost £552 for a 1 year fix, no exit fee.)

wannaberich41 · 30 March 2017 at 9:49AM

Thank you gsminx. Who have you used or can recommended?

ChaunceyGardiner · 30 March 2017 at 9:54AM

I'm with So and Zog. In both cases, the customer service has been excellent.

[Deleted User] · 30 March 2017 at 10:24AM

@wannaberich41
I use whoever is among the cheapest at the time I need to switch.
But I avoid like the plague Scottish Power, British Gas, First Utility, SSE even if they are cheap. I've used 3 of those 4 and have been bitten too much by shoddy service to ever go back.

My current fixes from last year are with E.ON and Flow but neither would have have good prices if I switched to them today. Prior to that it was Daligas and npower but again not price competitive currently. All 4 have not been too bad service wise as I always provide monthly meter readings and track my bills and Direct Debits to ensure that I pay the correct amount. I'm proactive with utility bills.

So where I end up will depend on the price at the time I switch for my needs.

wannaberich41 · 30 March 2017 at 10:59AM

Thank you all for your help and advise.

Nervous about moving away from big name supplier. Advise please.

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