Tumble Dryers Fire Risk - Hotpoint / Indesit / Creda

There was a tumble dryer fire on my estate early this morning, the pet cat died house in a right state, luckily no body injured, fire brigade not said what make it was

Beckyy wrote: »

I registered for a repair on 23rd November, just relogged in to check the status of my repair and it said to expect it in March 2016, I've have no contact to arrange this and with it coming towards the end of the month I'm assuming it's not going to happen.

I don't want to pay for a replacement, even more so when it's a different colour to my machine.

I'm just away to send an email to them...

I was estimated March too, but hadn't heard anything so called this week and they booked it in for the beginning of April.

I have run into difficulty getting my dryer repaired.

I originally registered for the modifications Nov 15.

The repair date has then changed and been extended each month, until this month, where the repair date has been removed.

I then got in touch via Twitter. At this point the repair has been booked, booked for the wrong machine by Hotpoint, cancelled by Hotpoint and now I am struggling to re book.

Worryingly, I have been getting error codes F07 and F14, which both appear to be codes relating to the heater element. What I would like to know is, are these error codes relating to the modification?

An update on my experience with the Hotpoint dryer fiasco.

Unlike many who have had problems with their dryer I have not. My dryer has worked for the past 8 years without any disfunction. I did keep the fluff filter clean and the condenser unit. Because of the age of the dryer I thought the £99.0 offer was a good bargain but when i saw the size specs realized it would over hang the shelf it sits on above the washing machine. I emailed hotpoint twice requesting if i could purchase a different model and got a standard reply that it had been given to the attention of someone or the other. Didn't get a response back about the purchase of a new machine so let it go because the machine I have works fine. Then about the middle of April I received a call from hotpoint to arrange the modification. I didn't want it done and asked if I had to. They felt obliged to have it done. Anyway I also spoke about the query I had made in two emails and the very nice lady who was dealing with this said she would pass this on to the escalation team. After hanging up, 5 mins later I had a call from this escalation team to offer me a like for like new replacement dryer free of charge. I accepted this offer and over the moon as I like the model I have and having a brand new one is a bonus. It arrived a few days later. And they took my old one away saving me a trip to the tip. I know from other comments that there have been difficulties but Hotpoint have dealt very fairly with me.