Quidco Question and Answers

Hi,
i purchased a phone from orange in december through quidco which would give me £12 cashback, the cashback has been declined and quidco say that "Another marketing channel was credited with sale", i have only ever used quidco and got the tracking receipt email,This is your first tracking receipt detailing your recent purchase through Quidco, so what other marketing channel could be used, i would be grateful if you could look into this.

Hello

I bought an iPhone 5 contract through Carphone Warehouse using Quidco in Dec 2012 during the £100 cashback for iPhone 5 deal.

The cashback never tracked, so I submitted a claim. After three months the claim has been denied and no reason has been given except "Response from Merchant. Enquiry Unsuccessful - Under investigation".

I made the purchase through Quidco so should be 100% entitled to the cashback. I submitted everything needed in the claim including the order number. I have clicked the "Alert" button - what's going to happen next?

Good afternoon everybody,

I hope you have had a good weekend and not too much trouble with this pesky snow! I will proceed to answer your questions below;

@Cocobay71 Without looking at your account, I’m afraid that I couldn’t comment on your purchase specifically, but all tracking should be complete within 3 days (with the exception of Quidco Compare and EE Broadband). What I would recommend in this case is going to this LINK and selecting “my question is not covered above” from the drop down menu. This will open a blank ticket for you to write to the team and they will be able to have a proper look for you.

@cha1kie I will be happy to explain the cashback process in a little more detail for you to clarify exactly how the retailer come to this decision. Cashback is tracked and paid using third party affiliate networks, which rely on the use of cookies to track your purchases between Quidco and the retailer site. Each time you visit a website, a "cookie" is recorded for this website. If you have other cookies on your browser when making a purchase, then the last, or strongest cookie will be the site that receives the referral fee for the sale. This is why we recommend clearing your cookies before and in between every purchase, even if it is from the same website; so there are no other conflicting cookies. The "other referrer" in this sense can be a number of websites; from search engines such as Google, to the retailer's own website, rewards sites, comparison sites, issuers of voucher or discount codes, to name but a few.

@Tinkabell82 Don’t worry, the order number pops up on the screen when you originally make your purchase, and occasionally people do forget to write this down (i've been guilty of this myself!) If in the claim form, where it asks for this order number, just enter 0’s in that box. As long as you have entered your account number, then they should be able to locate your order.

@NuffinisFree We haven’t had any problems reported. Have you downloaded the app update? This may help. Let us know if you still have issues.

@armyknife Without looking at your account, I could not comment on your searches specifically, but if you raise a ticket at this LINK using the “my question is not covered above” drop down, this will open a blank ticket where you can write to the team and they will be able to investigate for you.

@rosschap This is not one of the codes that we would accept for a declined purchase, so if you could raise a ticket using the above link, we will get the administration team to take a look for you.

@quoia That’s no good at all! I’m very sorry about that, we’ve had the team change the format now so that it can include order numbers of 7-9 digits. Thanks for bringing this to my attention.

Thank you for all of your queries, I will be back shortly to answer any more that you may have.

Have a great week,

Leanne