Add your feedback on energy supplier Sainsbury’s Energy

Likewise with the previous poster PEARL, we had just decided to do a switch from Npower to Sainsbury's (Fixed Price October 2015 tariff) having done the comparison on MSE Cheap Energy Club. It came in just the cheapest but had the added bonus of getting Nectar points.
Today we received the welcome letter in which they are asking for a deposit of £215 to be paid within 14 days. The deposit is £90 for electricity and £125 for gas. The letter goes on to say these figures represent the average amount of gas/electric I would use over 6 months? I do not know where they are getting their representative figures from as with MSE Cheap Energy Club calculations I would use around £700 a year on electricity and £420 a year on gas (standing charges not included).
They go on to say that the money will be kept for a year and provided my bills are paid on time the money would be refunded. It also says the deposit may be held for longer if the bills are not paid on time.
I have been paying Utility bills for over 25 years, the majority of that time by Direct Debit and have never ever missed a payment. With Direct debit it's hard to miss payments anyway.
So they expect us to hand over £215 now and let them earn the interest on that money just for the privilege of using their service.
We already spend lots of money with Sainsbury's but we do not like the tone of this letter and their attitude towards new customers is disgraceful.
Well they can swivel we are taking our business elsewhere.
This information needs to be updated on the MSE Cheap Energy Club Tariff details.:mad:

Has anyone else had problems switching from British Gas to Sainsbury's energy? I submitted an application to switch via cheap energy club on 29th October and have yet to hear anything. I understand it can take unto 6 weeks, but I am almost at the 6 week mark without any news.

I had contacted Sainsbury's Energy a few weeks back and they did not have my details. Looking at the FAQs it says this a common occurrence, so I have continued to wait.

In the meantime I have had numerous issues with British Gas. They have twice switched me to one of their fixed price tariffs, without me requesting this, and it appears they are sainsburys' plans, however not quite as cheap. I realise that they are affiliated to each other so I was wondering if there has been some sort of confusion along the way? When I ask British Gas they are at a loss. Have others had this problem?

After reading feedbacks I finally decided to switch from Npower to Sainsburys(British gas):beer:. I will update forum about this new relationship, as I had terrible one with Npower which provides statements as when it deem necessary without any logic patten and always in-accurate.

I have just changed from them, the switch went fine, their online resource was fine & the customer service was fine, the issue was they kept randomly upping my bill whenever there was a slight increase in usage, like over winter. They would double my bill with little notice.

I ended up cancelling the dd, switching & then asking for a final bill, which came in 300 quid less than their "estimated used" for the period.

I gave regular readings every month or 6 weeks yet they still kept "estimating" what my usage would be & upping the bill to suit that.

Am now with extraenergy & using the exact usage I had with sainsburys for the previous year on both gas & elec, my DD is £75 a month cheaper than the last increase Sainsbury tried to impose.

When I check on the energy club Sainsbury comes out cheapest for me BUT it says they can't monitor the switch & I can't get cashback. However my daughter tried & they can do the switch & she can get £30 cashback???