Official Vodafone Complaints/Query Thread

My first post, but be careful on Vodafone retention team, my Dad renewed with them and they made all these promises to add 40% off the bill, and also credit £10.50p to sweeten the deal.

Low and behold, they forgot to add the credit, and the auto generated e-mail came up at the original price! Voda allowed me on my Dad's behalf to deal with it and now it's all okay. They claim the managers were too busy at the time to "add the discount"

In all fairness the second person on the phone has rectified this, so I sincerely hope my Dad's deal does go through, judging from the text and e-mail, it looks all okay but I'll be watching MyVodafone like a hawk to see they don't screw up this deal.

This is not the first run in, I've had with creative retention teams, last person promised all these things to get my mother to resign, and yet again "nothing changed for two years!" in all fairness they did credit back all the over-billing for the mistakes (or what I call mis-selling) but be warned that the team can take some creative licence, I've now moved her to a network that offers similar network service but with much better customer service.

To balance so it doesn't look like I'm trying take down Vodafone in my first post, that the network and other services my family uses (I'm with another network who have their own issues) are okay and are pretty solid, Dad loved the fact he could stream Goodwood FoS on his phone and he gets great coverage whilst others in his place of work don't.

EDIT: Just seen the retentions thread - sorry - maybe this should be moved there.