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  • FIRST POST
    • Widelats
    • By Widelats 15th Jan 11, 3:35 PM
    • 3,641Posts
    • 2,716Thanks
    Widelats
    Warning and advice about LCS Utility Investigation Civil Enforcement Debt Recoveries
    • #1
    • 15th Jan 11, 3:35 PM
    Warning and advice about LCS Utility Investigation Civil Enforcement Debt Recoveries 15th Jan 11 at 3:35 PM
    I got a letter asking me to provide info of my name (they don't know), length of time at the address i just moved into (they have no clue), name of previous occupier (they have no idea), forwarding address of previous occupier (they are stumped), landlords name and telephone number (like it wasn't already given to them by british gas) and any other info i deem relevant to this enquiry. I know that this is stage 1 in their bully campaign, i will soon receive letters telling me i owe them money for the previous tenants bills to British Gas.

    All they do is buy the debt from British Gas and then bully people to get the debt paid, that is how they make their money and they use some horrible tactics to do it on innocent people.

    Having dealt with these LCS bullies before, the very best advice i can give to anyone who gets their letters is screw the letter up and put it in your bin, do not respond to them by any means, they have to go to court for debt recovery and it will cost them dearly when they lose the case.

    British Gas are also to blame, it seems British Gas do not inform this company of any other details except there is a bill outstanding.

    If LCS pay you a visit politely tell them on your doorstep to get lost and that you do not wish to help them with their enquiries at all, give them no information whatsoever.

    This company is nothing but a debt collection service, they have no right to visit you or demand monies unless they can prove you are the debtor.
    Owed out = lots.
Page 2
    • Widelats
    • By Widelats 5th May 11, 12:28 PM
    • 3,641 Posts
    • 2,716 Thanks
    Widelats
    Barbara, LCS do not have a contract with you, they have a contract with British Gas, if they say they are not speaking to British Gas then they are telling lies again, i told you, warned you and advised you not to talk to LCS no matter what but you did, now they may well pursue you but they won't win, they have bought the debt from British Gas at a reduced price, and will do whatever it takes by foul means rather than fair, to get you to pay up - stay strong, they will lose any court case.
    Owed out = lots.
    • annbarbs
    • By annbarbs 7th May 11, 4:01 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    Hellow-widelats. LCS asked me to send in the letter from the council to prove that I moved out of my old address on 6th December 2009. And they said when the letter comes they will drop the case.And so on Tuesday 3rd April 2011 I did sent them a copy of the letter from the council. That says that they,the council moved me out of my old address on 6th Dec 2009 and into my new and present address. And the letter from the council goes on to say that I do not live at that,(my old address) and have not since 6th Dec 2009. And so I could not have accured any bill at my old address between those dates 7th Dec 2009 to 18th July 2010.

    I see no wrong in sending proof in the form of the letter from the council like they asked. As it cannot harm me. Because LCS cannot take any money from me unless I give them my bank details.Which of course I won't. And this was just a simple letter from the council as proof that I am telling the truth and that I did move out on 6th Dec 2009 and I have not lived there since. Therefore I am not responsible for the gas and electricity between those dates 7th Dec 2009 to 18th July 2010.

    And I did speak to LCS on the phone,I presume a customer service advisor. And he said they got my letter from the council that I sent to them. And they will not be pursuing me for the debt. But I told them to put it in writing to me that the case is closed,because I still don't trust them.

    But it is not over yet as I still have to put my complaint in writing to British Gas to Bob of the complaints department. Because it was British Gas's error that caused me all of this hassle in the first place. So I have every right to complain.

    But regarding that bill LCS want me to pay. You are right,LCS should not go targeting innocent people like me and you. Who do not owe any money. Obviously somebody has used the gas and electric at my old address since I moved out. But it is not me because I moved out on 6th Dec 2009 and so I am not responsible for any bills at that address after that date. And I don't see why I should have to pay someone else's utility bill. Which is in effect what they are trying to make me do.

    You could drop them a letter from your old landlord or council that proves that you were not living at your old address at the dates they said. And if they did take me to court I can more than prove that I was not living at that address. I am on benefits and I have a social worker who was actively involved with the council in my move from the old address to this one. So I can more than prove that I was not living at my old address and have not since 6th Dec 2009.

    But if LCS do take action against me or if you do get a court summons we must get a solicitor or lawyer or go to Citizens Advice Bureau for further help in this matter. As we cannot deal with it alone.I have not told my social worker about LCS but I think that I should tell her. And show her the letters in case,they do take it further.

    But according to the telephone conversation with LCS today,they said they have dropped the case against me. I hope they are telling me the truth. And I have already made a complaint to British Gas about this matter and the way I have been treated on the telephone. I now just have to put it in writing,which I will. I suggest you complain also. Barbara.
    Last edited by annbarbs; 07-05-2011 at 5:09 PM.
    • Widelats
    • By Widelats 7th May 11, 6:37 PM
    • 3,641 Posts
    • 2,716 Thanks
    Widelats
    Hi Barbara, i didn't have to complain, when i stated i want to see proof that i owe this money, their head of complaints contacted me and said there will be no further action, and did give me a full apology.

    I have not heard from LCS again, but British Gas have now made another big mistake, they rejected my switch request again and have sent me a brand new bill. I had already given them final readings and had confirmation that my accounts with them were closed - now the new bill, i find their mistakes to be unbelievably amateur.

    Glad you got yours sorted out, its awful when they make these mistakes. I would like to know what British Gas say to you regarding your complaint too, they have not replied to this new issue yet of the new bill.
    Owed out = lots.
    • annbarbs
    • By annbarbs 7th May 11, 11:24 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    Re LCS-
    Hello again widelats. I don't consider myself to be out of the woods yet until I get confirmation in writing from LCS or British Gas,that I will not be billed for my previous address. But it does seem that British gas are willing to close my case. And LCS told me on the phone that they got my letter from the council and will not be pursuing me for the debt. They said some thing about contacting the council to find out who moved in after me. But as long as they do not bill me for the debt which I do not owe. I don't care.

    But I am worried that LCS are lying to me and are just saying they are not going to take action against me.When they are. So just telling me that they made a mistake and are not going to take action against me for the debt is not enough. I want them to put it to me in writing that they will not take action against me.

    The problem is that when I phone customer services in British Gas.Each customer service adviser tells me a different story as to why my account at my old address was left open. Which confuses me further.

    I am also worried that if LCS did take me to court. Even though it is likely that they won't win as you say. I am worried that I will have to pay for the court costs or costs of taking me to court. Even if the case gets thrown out of court. And I am on benefits and so I do not want to pay court costs,for some thing that is not my fault. Barbara.
    Last edited by annbarbs; 07-05-2011 at 11:26 PM.
    • annbarbs
    • By annbarbs 23rd May 11, 12:07 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    UPDATE-readers of this thread will be happy to know that I got a phone call from the complaints department of British Gas. And they have confirmed that I will not be billed for my old address,as they are satisfied that I am not responsible for the fuel there between those dates,because I moved out before those dates. I also spoke to LCS, and they too told me they got my letter from the council, and so they are satisfied that I am not responsible for the debt.And so they too have closed my case. So my problem has been resolved.Barbara.
    • pimento
    • By pimento 24th May 11, 6:59 PM
    • 5,162 Posts
    • 6,715 Thanks
    pimento
    I had a letter from this lot today. Addressed to my address (door number 246) with the name of the guy who lives at door number 264. In the body of the letter they get his address correct.

    I did call them to point out their mistake but having read this thread I wonder if the woman I spoke to was even listening.

    I hope they don't turn up while my other half is here. He takes no prisoners.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
    • Widelats
    • By Widelats 26th May 11, 2:08 PM
    • 3,641 Posts
    • 2,716 Thanks
    Widelats
    I had a letter from this lot today. Addressed to my address (door number 246) with the name of the guy who lives at door number 264. In the body of the letter they get his address correct.

    I did call them to point out their mistake but having read this thread I wonder if the woman I spoke to was even listening.

    I hope they don't turn up while my other half is here. He takes no prisoners.
    Originally posted by pimento
    Neither do i, not only have i cleared this false debt, i have also cleared my genuine british gas bills of hundreds of ££££'s, worth complaining to brit gas head office.

    Good luck with your new letter
    Owed out = lots.
    • geoffky
    • By geoffky 26th May 11, 2:40 PM
    • 6,602 Posts
    • 9,241 Thanks
    geoffky
    why oh why do people talk to these scumbags...remember you do not have to prove anything..stop speaking to them as they then think they have you on the hook.
    It is nice to see the value of your house going up'' Why ?
    Unless you are planning to sell up and not live anywhere, I can;t see the advantage.
    If you are planning to upsize the new house will cost more.
    If you are planning to downsize your new house will cost more than it should
    If you are trying to buy your first house its almost impossible.
  • khaoz
    Hey, I had the same letter from LCS today.

    Apparently I owe money to London Gas. Anybody even heard of them?
    • girlingreen
    • By girlingreen 29th Jul 11, 3:38 PM
    • 21 Posts
    • 1 Thanks
    girlingreen
    Hi, I'm up to the card saying 'It is our intention to call your address'
    How likely is it that they will? I have never ever been registered to pay for power with this property and regardless we have never had British Gas as our provider. I came on here thinking it was a complete scam but it looks as if they are actually a debt recovery company... Should I contact my power supplier?
  • jackbnz
    Hey, I had the same letter from LCS today.

    Apparently I owe money to London Gas. Anybody even heard of them?
    Originally posted by khaoz
    I also have received letters (although not my address but the address where my dad and grandparents live) saying I owe money to London Gas for dates that I WAS living in the property they claim owes the money.

    However, I have never heard of London Gas (neither has google by the looks of things) and am sure the gas was supplied by EDF. Does anybody know if they are linked or are parent/sister companies or something?

    What should I do now? I have already made the mistake of calling them because my dad forwarded the letters to me and was concerned. If I continue to ignore them my nan will keep getting letters and it is bothering her already
    • annbarbs
    • By annbarbs 19th Sep 11, 5:22 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    Re-LCS-But what if you cannot get a letter from your landlord?
    Even though it has been 5 months since I had this bad experience with LCS. which has caused me a lot of distress. As I was worried that I would be taken to court or that they would send bailiffs round and take away my furniture. And the leters I got from LCS were very frightening and caused me a lot of worry.

    But I was lucky that I am with the council who were very helpful and gave me the letter that British Gas and LCs wanted to prove that I had moved out of my old address on 6th December 2009. And once LCS saw the letter they were satisfied that I was not the person that owed the dept and closed my case.

    But what worries me is-what if I had not been with the council at my last address,and I had been with a landlord who sold the property and had gone to ground and I did not know where to find him? What would have happened to me then? As some people are with private landlords and letting agencies,who sell the property and go to ground. Indeed at my first flat I had,the landlord sold the property and the letting agency is not there any more. But that was long before I was with the council and I thankfully did not have any problems then.

    But thank God I was with the council when this problem with LCS happened and so I was able to get that letter from them to prove that I was not living at my previous address.But now I am thinking of moving again,but I may have to get a private flat. But because of this experience I with LCS and British Gas-I am worried that the same thing might happen to me again.

    And one of my worries is that what if it does happen again? Or it happens to some one else who is with a private landlord who sold the property and gone to ground,and so they CANNOT get a letter from the landlord to prove they are not living at their old address?What happens then? As British Gas never told me my account at my old address was still open.I only found out 18 MONTHS LATER when they sprung it on me out of the blue,though LCS a third party.

    But it should never had happened to me,if my account at my old address was still open by their mistake. They should have just told me 18 months ago when I first moved into my new address. They should not have gone behind my back to the depts people. There was NO NEED FOR THAT. All they had to do,was just tell me then,18 months ago themselves. And I would have got the papers or any other information British Gas asked me for there and then. And they could have just closed that account at my old address as it should have been closed.

    But instead they never told me a thing,they just went behind my back to LCS the depts people-without giving me a chance to even explain to them their mistake. And I did give them a final meter reading the day I moved out of my old address. And they told me at the time they did close my account and they did send me the final bill for my old address. Which said I was in credit. What happened to me was wrong and even though it has now been sorted out. What about all of the distress it has caused me? I wish I could sue British Gas for what they did to me. It is not right.What they did was cruel and spiteful.Going behind my back to the debts people and all for nothing.

    Now because of all this I am afraid to move house now in case British Gas do it to me again. Barbara.
    Last edited by annbarbs; 19-09-2011 at 5:54 PM.
  • DVardysShadow
    ... Now because of all this I am afraid to move house now in case British Gas do it to me again. Barbara.
    Originally posted by annbarbs
    Get rid of British Gas as your supplier, then! After this, why are you still with them?
  • jellybean39
    iIhad this. i phoned british gas as they had sent it to the occupeir at my addrewss but with a name of a house sidewinds i think it was, So being the dutiful citizen i phoned then told them they had wrong person wrong house address etc next thing i know i had an associated address on my experian account that was nothing to do with me, lovely people!!!
    Mum 30k/29000
    BC1 11500/11300
    BC2 10500/10300
    BC3 6500/6400 NW 950/800 Next 600/450
    Here we go a again!!! DFD Oct 2016 hopefully!!!
    • annbarbs
    • By annbarbs 20th Sep 11, 5:23 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    Re-British Gas-
    Get rid of British Gas as your supplier, then! After this, why are you still with them?
    Originally posted by DVardysShadow
    Well,when I first moved into my new flat British Gas were suplying the electric which was fine by me. But Scottish Power supplied the gas. And Scottish Power were charging me twice as much as British Gas did. So I switched to British Gas. As British Gas prices are cheaper for gas and electric than a lot of other energy supliers. So if I changed to someone else they might charge me more than what I am paying now.

    But you are right,if this does happen again,maybe I should change my energy supplier as I have never heard of a mistake like this happening with other companies. But next time I move I will write a letter to both the billing department of British Gas and home moves department of British Gas to confirm my move. And when I move into my new address, I will talk to both departments to make sure that they do close the account properly at my old address,should I move in the future.

    And I would advise anybody who is moving home to write a letter to British Gas to confirm you are moving and put the date you move out. So that way they have written confirmation from you that you have left your old adress. But of course there is no guarentee they won't make the same mistake again. But all you can do is write a letter telling them you are moving or have moved. And then ring both departments to make sure they close your account at the old address. That is all you can do. And also keep any papers from your old adress,e.g,eviction letters from your landlord,letters from housing benefit,as proof that you have moved out. Barbara.
    Last edited by annbarbs; 20-09-2011 at 5:28 PM.
    • annbarbs
    • By annbarbs 16th Oct 11, 8:09 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    Update-British Gas have sent me a compensation cheque.
    As you know I have been very upset with what British Gas have done to me. So much so that it has effected my mental health. As I am worried that the same problem could happen to me again the next time I move home.

    So I decided to take the matter higher and complain to the Head Of Complaints Department at British Gas. I spoke to one of the managers and I told him what had happened to me with British Gas and that they went behind my back and put LCS onto me. And that although it is now sorted I was not happy as British Gas should not have gone behind my back to LCS in the first place. The manager already knew my case and about my previous complaint. Which was to the complaints department, but not with the head of complaints department.

    I told him I was able to prove I was not living at my last address because I was with the council. And so I could get a letter from them to prove I was not living there. But I told him that one day I might want to get a private flat with a landlord. And what if I was in a position where the landlord had sold the property? And two years later they,British Gas come to me claiming I owe money for a previous address I no longer live at and I cannot get a letter from the landlord to prove I am not living there? What then? I told the manager that I was considering going to the energy ombudsman about the way I have been treated. As I did not want British Gas to do it to me again.

    What the manager told me next was very reassuring,he told me that if I could not get a letter from the council or landlord to prove I was not living at my previous address,they would accept my tenancy agreement at my current address or something else.

    That made me feel better and he also advised me that what happened to me was very rare, and that I was the unlucky one it happened to. And he also advised me that next time I move,I put it in writing the date that I moved out and include the final meter readings. That way they have a letter from me and not just a phone call which can go unrecorded.

    But what made me feel even better was that he told me British Gas are sending me a compensation cheque for £50. And I got the cheque in the post for £50 from British Gas on Friday with a letter of apology.

    So I feel better knowing that I don't have to get letters from my previous landlords to prove I am not living at my old address. And the manager even said that even if they took me to court, the court would find out that I was on benefits and that I was not living at the old address. As you cannot hide from a judge. So LCS would loose in court.

    So I have got the cheque and it is true that my bills with British Gas are very low for both my gas and electric. Which is why I do not want to switch. As if I join another energy supplier they may charge me more money for my duel fuel.

    So because British Gas have said sorry and that £50 does help. This time I will give them the benefit of the doubt. But if it happens again. Then I will have to think about changing my energy supplier. Barbara.
    Last edited by annbarbs; 16-10-2011 at 8:13 PM.
    • dc61
    • By dc61 16th Oct 11, 9:31 PM
    • 40 Posts
    • 8 Thanks
    dc61
    United utilities trying same trick
    I've been receiving correspondence from a company called Robinson Way. They have rung me at work (no idea how they have my number or details or indeed my NEW name!). It's one of those calls where it rings, you answer and you have to "press any key to continue". You then go through to the call centre. As it was a call at work, I was obliged to press any key. I was met with an arrogant young man who demanded to know my current address - no preamble or anything. I refused to give any details. He quoted an address I lived at in 2003 and said I had been living there ever since and owed United Utilities over £6000. I pointed out the date I moved out and the fact that they were informed in writing. I also pointed out that I moved completely out of the area at that time!!

    They wanted to see a copy of my tenancy agreement from 2003 showing the date from and to together with a copy of all my subsequent addresses since then. I pointed out that I was hardly likely to have kept a tenancy agreement from so long ago but they just poo poo'ed it. Eventually I informed them that I have to have CRB clearance for my job and that they had accepted my address details and the fact that I had moved from the address all that long ago.

    In the end, I refused to cooperate any further and put the phone down. I then got a letter saying "further to our conversation, please contact us on receipt of this letter to confirm it has reached the correct recipient"!!! I was livid, how did they get this address, especially as I changed my name in 2008! Anyway, I ignored it and then got another one of the phone calls which I refused to "press any key". I then got a really threatening 'we are taking you to court letter' and I rang them. The 'boy' I spoke to immediately apologised and said it was all a mistake, he couldn't understand why I had been contacted by them in the first place and that I would hear nothing further about it!! Now what is that all about!!!

    Anyway, hopefully that is the end of the nonsense with them but the posters on here are right, bully boy tactics which are extremely frightening and intimidating especially in these tight financial times.
    • MrsTinks
    • By MrsTinks 16th Oct 11, 10:32 PM
    • 14,980 Posts
    • 22,663 Thanks
    MrsTinks
    I know this thread is a bit on the old side originally - but really the one over-riding thing for everyone here to remember is:

    IT'S UP TO THEM TO PROVE YOU OWE THE MONEY... NOT FOR YOU TO PROVE YOU DO NOT!

    Granted sometimes it's easier to prove you don't, but please do not feel bullied into it!
    DFW Nerd #025
    • annbarbs
    • By annbarbs 17th Oct 11, 4:08 PM
    • 312 Posts
    • 131 Thanks
    annbarbs
    I've been receiving correspondence from a company called Robinson Way. They have rung me at work (no idea how they have my number or details or indeed my NEW name!). It's one of those calls where it rings, you answer and you have to "press any key to continue". You then go through to the call centre. As it was a call at work, I was obliged to press any key. I was met with an arrogant young man who demanded to know my current address - no preamble or anything. I refused to give any details. He quoted an address I lived at in 2003 and said I had been living there ever since and owed United Utilities over £6000. I pointed out the date I moved out and the fact that they were informed in writing. I also pointed out that I moved completely out of the area at that time!!

    They wanted to see a copy of my tenancy agreement from 2003 showing the date from and to together with a copy of all my subsequent addresses since then. I pointed out that I was hardly likely to have kept a tenancy agreement from so long ago but they just poo poo'ed it. Eventually I informed them that I have to have CRB clearance for my job and that they had accepted my address details and the fact that I had moved from the address all that long ago.

    In the end, I refused to cooperate any further and put the phone down. I then got a letter saying "further to our conversation, please contact us on receipt of this letter to confirm it has reached the correct recipient"!!! I was livid, how did they get this address, especially as I changed my name in 2008! Anyway, I ignored it and then got another one of the phone calls which I refused to "press any key". I then got a really threatening 'we are taking you to court letter' and I rang them. The 'boy' I spoke to immediately apologised and said it was all a mistake, he couldn't understand why I had been contacted by them in the first place and that I would hear nothing further about it!! Now what is that all about!!!

    Anyway, hopefully that is the end of the nonsense with them but the posters on here are right, bully boy tactics which are extremely frightening and intimidating especially in these tight financial times.
    Originally posted by dc61
    It is quite likely that this was a scam. I and other people have had calls where it is an automated voice that tells they are from so and so,press 1 or 2 on your keypad. NEVER do that. Just put the phone down at once. And also you will find that if you dial 1471 which tells you the phone number of the last person who rang you. If it says we do not have the callers number to return the call. Then it is a call from abroad and not a call from the UK.That is trying to con or scam you. Barbara.
  • money1254
    re:
    I have also recently received a letter from LCS claiming i owe them £714.02 for a british gas bill of an address ive never lived at. I experienced the same as you regarding speaking to the company. I found them persistant and rude and started asking questions and providing proof of tenancy agreement and bank statements which i obviously dont feel comfortable giving them my bank statements. They said they investigated it and said the information i gave and what they have match and that i was living their and need proof otherwise. I contacted british gas several times and didnt really help me and all they said was they've sent the debt to a debt recovery company and when i asked which company he didnt want to tell me, and when i asked him can you not send them proof that my name is not registered with them on that billed address the guy said it has nothing to do with us and that i have to send them proof.
    I think this company is scamming people have stolen details of customers. I help this helps and the company is LCS (Utility investigations civil enforcement debt recoveries)
    1st floor west wing, town centre house, the merrion centre, woodhouse lane, leeds, LS2 8LY
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