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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 124
    • sefton
    • By sefton 9th Feb 17, 7:38 AM
    • 81 Posts
    • 21 Thanks
    sefton
    Hi James

    Judging from what others have received and the stated criteria (on debt camel) for making loans unaffordable I would have thought you had a very strong case. As far as the adjudicator is concerned I would have thought they had a duty to inform you of any offer made even if they thought it was derisory
    • AdviceSought
    • By AdviceSought 11th Feb 17, 6:00 AM
    • 158 Posts
    • 15 Thanks
    AdviceSought
    Finally got details of my loans from Wonga.

    Total of 55 of them, loads being topped up. Total of £7,100 in initial loans, £4,405 in top ups, repaying a total of £14,523.80.

    Complaint sent in just now, fingers crossed for a result on this...

    Did you get any acknowledgement back from them between your complaint and your offer?
    Originally posted by AdviceSought
    An "update" email received from Wonga yesterday.

    Letter attached "apologising" for not responding to complaint within 8 weeks of receiving it...

    Email itself states:

    We apologise for the delay in responding to your complaint. We are currently experiencing a high volume of complaints so our normal timely response has been delayed.

    We thank you for your patience and aim to respond within the next 8 weeks. The attached letter confirms the status of your complaint as well as providing you with important information regarding your rights. We would like to reassure you we take your complaint very seriously.
    Thoughts on how I should proceed from here?
    • AdviceSought
    • By AdviceSought 11th Feb 17, 6:04 AM
    • 158 Posts
    • 15 Thanks
    AdviceSought
    Hi all,

    So just to update, i've had some success on this one, receiving refunds from two companies out of 5 so far.

    I've just received a third offer which was from Wonga of £892, which I think is more than fair and i've accepted the offer. Does anyone have an idea of how long Wonga take to pay out after you accept? Just i've got a few companies to ring regarding my own DMP in the next day or so and I might be able to ask for a full settlement figure using the Wonga money but don't want to get an offer and then not be able to pay it off.

    P.S - it's took about 11 weeks for Wonga to get back to me, but they did update my several times regarding a delay but didn't respond to any of my queries - incase anyone else is still waiting for offers
    Originally posted by losingpoundsandgaininglbs
    Did you reject two offers then?

    Out of interest, how does the £892 compare to the interest you actually paid them?
    • StokieBecks
    • By StokieBecks 11th Feb 17, 12:35 PM
    • 4,251 Posts
    • 24,916 Thanks
    StokieBecks
    An "update" email received from Wonga yesterday.

    Letter attached "apologising" for not responding to complaint within 8 weeks of receiving it...

    Email itself states:



    Thoughts on how I should proceed from here?
    Originally posted by AdviceSought
    It is entirely up to you whether you allow them the extra time or whether you start proceedings with the financial ombudsman (esp as there are more and complaints being handled and the time scale is months)

    I think a lot have found Wonga to be one of the more reasonable to deal with. Have you worked out roughly what you paid in interest? And a figure yoy would think is reasonable? Remember the ombudsman are unlikely to consider the first two or three as unaffordable unless there was major issues already on your credit file.

    It's going back a few months now but I allowed Wonga the extra time (i responded saying that i acknowledged their request for extra time and that I would only persue the case with the ombudsman if they failed to meet their own exrended time limit or if the response was unsuitable.)

    I had wrote down three different scenarios that they could follow in lines of unaffordability and workes out a figure I wanted. When they came back to me the figure was in my ballpark area so I was happy to accept and payment was made within about three days.

    If you want to allocate it to the ombudsman to get it in the queue that is up to you. There is nothing to stop you still dealing with Wonga if they make you an offer before the adjudacator has looked at your case.
    • AdviceSought
    • By AdviceSought 11th Feb 17, 1:27 PM
    • 158 Posts
    • 15 Thanks
    AdviceSought
    It is entirely up to you whether you allow them the extra time or whether you start proceedings with the financial ombudsman (esp as there are more and complaints being handled and the time scale is months)

    I think a lot have found Wonga to be one of the more reasonable to deal with. Have you worked out roughly what you paid in interest? And a figure yoy would think is reasonable? Remember the ombudsman are unlikely to consider the first two or three as unaffordable unless there was major issues already on your credit file.

    It's going back a few months now but I allowed Wonga the extra time (i responded saying that i acknowledged their request for extra time and that I would only persue the case with the ombudsman if they failed to meet their own exrended time limit or if the response was unsuitable.)

    I had wrote down three different scenarios that they could follow in lines of unaffordability and workes out a figure I wanted. When they came back to me the figure was in my ballpark area so I was happy to accept and payment was made within about three days.

    If you want to allocate it to the ombudsman to get it in the queue that is up to you. There is nothing to stop you still dealing with Wonga if they make you an offer before the adjudacator has looked at your case.
    Originally posted by StokieBecks
    Thanks.

    Total of 55 loans, loads being topped up. Total of £7,100 in initial loans, £4,405 in top ups, repaying a total of £14,523.80.

    Any idea what would be a good ballpark figure?
    • sarahb7538
    • By sarahb7538 11th Feb 17, 10:37 PM
    • 129 Posts
    • 186 Thanks
    sarahb7538
    The initial / principle loan and any top ups to the original loan are not included, so around £3018 from what info you have put above

    For info, I sent my complaint to the ombudsman after eight weeks. I had the same email from them.
    LBM 11.07.09. [/B]DMP Start Date : 01.10.09. Initial DFD : 2023. Debt £21750 March 2017 - DEBT FREE!!! 😁😁😁
    On a mission to repair my credit rating & own my own home
    • Fromthebrink
    • By Fromthebrink 12th Feb 17, 12:28 AM
    • 7 Posts
    • 5 Thanks
    Fromthebrink
    Wonga!
    Hi folks, first time poster...

    I can't tell you all how happy I am that I stumbled upon this forum. Wonga had me in a vice like grip for almost 3 years. I am fortunate that I managed to break the cycle of rolling advances but the damage both financially and mentally was horrific at the time (last PDL August 2014).

    It started when my partner was on maternity leave and (predictably) spiralled to a level where I was paying almost all of my salary to Wonga, often applying for another loan the very same day! I feel no shame in saying I'll be going after them for compensation and I have already requested my statement of accounts.

    Good luck to anybody else trying to get their life back on track having dealt with these PDL's.

    Regards,

    Fromthebrink
    • a fresh start :)
    • By a fresh start :) 14th Feb 17, 9:34 AM
    • 22 Posts
    • 22 Thanks
    a fresh start :)
    Hello,
    Just awaiting the final response from the Ombudsman with regards to my Lending Stream case. Has anyone had any experience with how fast Lending Stream pay out after Ombudsman instruction? Thanks
    • sarahb7538
    • By sarahb7538 14th Feb 17, 2:49 PM
    • 129 Posts
    • 186 Thanks
    sarahb7538
    Hi folks, first time poster...

    I can't tell you all how happy I am that I stumbled upon this forum. Wonga had me in a vice like grip for almost 3 years. I am fortunate that I managed to break the cycle of rolling advances but the damage both financially and mentally was horrific at the time (last PDL August 2014).

    It started when my partner was on maternity leave and (predictably) spiralled to a level where I was paying almost all of my salary to Wonga, often applying for another loan the very same day! I feel no shame in saying I'll be going after them for compensation and I have already requested my statement of accounts.

    Good luck to anybody else trying to get their life back on track having dealt with these PDL's.

    Regards,

    Fromthebrink
    Originally posted by Fromthebrink
    Good luck with your case.
    LBM 11.07.09. [/B]DMP Start Date : 01.10.09. Initial DFD : 2023. Debt £21750 March 2017 - DEBT FREE!!! 😁😁😁
    On a mission to repair my credit rating & own my own home
    • silolz0rz
    • By silolz0rz 15th Feb 17, 12:09 AM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Cash genie complaint email address has changed. Unknown to what it is now, i'm going to just email their customer team (if that's still a live email)

    customersupport@cashgenie.co.uk.

    *Update*

    I emailed (l.hodge@cashgenie.co.uk) and he responded with an estimated wait time for my application.
    Last edited by silolz0rz; 16-02-2017 at 8:45 PM. Reason: emailed.
    • CueCard
    • By CueCard 16th Feb 17, 1:58 PM
    • 2 Posts
    • 0 Thanks
    CueCard
    Hi guys

    I'm new on here and just discovered these threads. I've had loads of payday loans over the past 5 years (more than £25k in total). I just wanted to know how to get started on reclaiming some of the money back. Also, what is it that I'm supposed to be reclaiming. Is it just unfair interest or other stuff as well. Any tips on what to do from scratch would be really welcome guys. Thanks
    • silolz0rz
    • By silolz0rz 16th Feb 17, 8:47 PM
    • 19 Posts
    • 4 Thanks
    silolz0rz
    Hi guys

    I'm new on here and just discovered these threads. I've had loads of payday loans over the past 5 years (more than £25k in total). I just wanted to know how to get started on reclaiming some of the money back. Also, what is it that I'm supposed to be reclaiming. Is it just unfair interest or other stuff as well. Any tips on what to do from scratch would be really welcome guys. Thanks
    Originally posted by CueCard
    Follow the steps:

    website link:
    debtcamel.co.uk/payday-loan-refunds/
    • a fresh start :)
    • By a fresh start :) 17th Feb 17, 1:57 PM
    • 22 Posts
    • 22 Thanks
    a fresh start :)
    Right, have received my final decision from the Ombudsman with regards to Lending Stream. It is the same as the provisional which I am delighted about. Just now a waiting game for the payment! Not many cases left now thankfully! Although my payday uk case is now in the queue awaiting an Ombudsman review. This is my biggest case and will be grateful once this is all over.
    • CueCard
    • By CueCard 17th Feb 17, 11:54 PM
    • 2 Posts
    • 0 Thanks
    CueCard
    Thanks for the advice on here guys. Contacted 5 companies and had a reply from them all bar Wonga. Mr Lender already agreed to write off an outstanding £600 that I owe them and pay me £450 compensation. This all within 24 hours of me contacting them! Have agreed to accept this as they have been so prompt about things and because I owed them some money. I know probably could have had more if I'd taken it further but happy to have something to show for it. Will push for more on the other ones. So glad I stumbled on to this thread!!! Thanks again all.
    • List Maker
    • By List Maker 20th Feb 17, 10:44 AM
    • 24 Posts
    • 8 Thanks
    List Maker
    Right, have received my final decision from the Ombudsman with regards to Lending Stream. It is the same as the provisional which I am delighted about. Just now a waiting game for the payment! Not many cases left now thankfully! Although my payday uk case is now in the queue awaiting an Ombudsman review. This is my biggest case and will be grateful once this is all over.
    Originally posted by a fresh start :)
    Hey, great news for you!

    LS have disputed what the adjudicator have said with my complaint, the adjudicator haslooked at their comments and have found no change in the outcome. I will assume LS will make it go to the Ombudsman for a final decision. Can I ask how long it took from the adjudicators final decision to the ombudsmans? Would be nice to know a time frame.

    Thanks
    • angel691
    • By angel691 20th Feb 17, 12:04 PM
    • 18 Posts
    • 10 Thanks
    angel691
    compensation from payday loan company
    hi, I agree totally with you. I like u got into the payday loan trap about 6 yrs ago and had one company clear out my bank account of over £1000 leaving me no money for a month. I went to financial ombudsman and they ruled the company had incorrectly charged interest twice on loans, incorrectly recorded peoples balances, illegally taken money from thousands of other accounts and many other things.

    I got my money back and they were ordered to update my credit file as settled but they refused. This company was cfo and I have just had email from fca saying cfo have now been ordered to pay £34 million to customers for this illegal behaviour.


    I have other payday loan companies I paid off but im thinking they were all doing the same and incorrectly charging interest and fees so if you could tell me any companies you had success with and roughly wat u asked for id be most grateful.
    Last edited by angel691; 20-02-2017 at 12:08 PM. Reason: typo
    • Djones168
    • By Djones168 20th Feb 17, 12:05 PM
    • 2 Posts
    • 1 Thanks
    Djones168
    HI all! I've never had a loan out but my boyfriend fell into this trap years ago...and his ex took out numerous debts in his name! We're currently trying to save for a house and i'm trying to sort out his credit rating. So i went on noddle and saw that there's a payday express debt from 2013 that is still outstanding! I've done a bit of digging and i stumbled across an email from 02/10/12 from payday express saying that following a credit check he was unsuccessful with a loan application....but then on 11/02/2013 (just months later) he was allowed to process a loan and this is the loan that is now outstanding!

    My fella has lived in his overdraft for years and is unable to pay this back. I have emailed the company and said that this is an unfair loan and i would like it to be written off as i don't feel the loan should have been issued in the first place. They are currently processing my complaint.

    Do you think i have a leg to stand on or should we just start saving and pay it off as and when we can afford to??

    Thanks
    • a fresh start :)
    • By a fresh start :) 20th Feb 17, 12:33 PM
    • 22 Posts
    • 22 Thanks
    a fresh start :)
    Hi,
    My adjudicator upheld my complaint back in mid september. It was submitted to Ombudsman soon after, however this complaint was put on hold for a while as some of the loans were over 6 years old.
    • Shepherd54605
    • By Shepherd54605 20th Feb 17, 4:50 PM
    • 3 Posts
    • 0 Thanks
    Shepherd54605
    Hello everyone new poster here

    I have recently placed a complaint with the ombudsman for a series of loans maybe 12 or 13 separate loans which I had with Wonga over a short space of time around 4 years ago.
    The majority of these loans were rolled over just to keep my head above water.

    I contacted Wonga in 2015 and asked them to look into my loans and I only just read recently of success with the ombudsman that other people were having and decided to lodge my case with them.

    I have received a interesting and disappointing response from them today which I don't fully understand. I don't understand what jurisdiction Wonga has over the ombudsman investigating a claim or complaint. Is there anything I can do ?

    The email from the ombudsman reads

    Wonga have emailed us a copy of the final response that they issued to you.

    Looking at email you made a compalint to them on 12 April 2015 and they investigated your compalint and issued an response on 11 May 2015.

    At the bottom of the final response it states:

    This is our final response but if you’re not satisfied with it, you can refer your complaint to the Financial Ombudsman Service within 6 months of the date of this response.

    From what we’ve seen so far, it looks like you contacted us more than six months after the date the business sent you their final response.

    Outside this time limit, we can generally only help if the business agrees that we can get involved. In your case, the business hasn’t agreed.

    We might still be able to help if there were exceptional circumstances that meant you didn’t contact us within six months.

    So please let us know your reasons for the delay as soon as possible – including any information that supports what you’re saying.

    Once you’ve replied, we’ll look into what you’ve said – and let you know if we can go ahead.

    Please let me know if you have any questions.

    Thanks
    • James3891
    • By James3891 22nd Feb 17, 9:05 PM
    • 57 Posts
    • 21 Thanks
    James3891
    Hi James

    Judging from what others have received and the stated criteria (on debt camel) for making loans unaffordable I would have thought you had a very strong case. As far as the adjudicator is concerned I would have thought they had a duty to inform you of any offer made even if they thought it was derisory
    Originally posted by sefton
    Thanks , quick update.Rejected offer and adjudicator heard no new offer from money shop so made a decision.She ruled every loan as un-affordable and although they stated they did credit checks she said they obviously took no notice of them as they were unaffordable regardless.

    So unless they find something miraculous to counter with i'm due interest and fees back plus the 8% interest , balance wiped and credit file cleared.So for the sake of a letter and few emails been worthwhile.Hopefully puts sister company Payday UK on the backfoot too as they lent in the same period so if unaffordable for one should be for the other too.

    So well worth giving it a go for anyone considering it.
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