£20 off £50 spend at john lewis

pesky2 wrote:

Anyone had any experience of returnong Goods to John Lewis, contacted them online on Friday about wanting to return items still no reply

Returns procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns can be made through either of these options:

1. Returns via courier collection

Complete our online form including: order number, stock number, the reason for the return and whether you want a refund or a replacement.
We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.
Click here for our online returns form

2. Returns via a John Lewis shop

Simply take the despatch note and the product you wish to return or exchange to the appropriate department in the shop and tell the sales assistant you bought it online.
Waitrose Wines cannot be returned to John Lewis or Waitrose shops, and must must be returned via courier collection (full cases only - see above).

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.