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Asda Poole/Travelodge PCN

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Comments

  • paul2louise
    paul2louise Posts: 2,421 Forumite
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    beamerguy wrote: »
    Mistakes happen and I think the key maybe is that you have
    used Travelodge in the past so you are a valued customer

    Contact the CEO and be honest with him that is was a genuine
    mistake and ask him to get it cancelled

    grant.hearn@travelodge.co.uk

    Thanks i will see if he can help
  • paul2louise
    paul2louise Posts: 2,421 Forumite
    Name Dropper First Anniversary First Post
    beamerguy wrote: »
    Mistakes happen and I think the key maybe is that you have
    used Travelodge in the past so you are a valued customer

    Contact the CEO and be honest with him that is was a genuine
    mistake and ask him to get it cancelled

    grant.hearn@travelodge.co.uk

    Problem with the email, got a reject, what does that mean

    "A delivery loop was detected which causes this email to be undeliverable."
  • beamerguy
    beamerguy Posts: 17,587 Forumite
    First Anniversary Photogenic Name Dropper First Post
    paul2louise wrote: »
    Problem with the email, got a reject, what does that mean

    "A delivery loop was detected which causes this email to be undeliverable."

    try this, maybe new CEO

    Mr Peter Gowers Chief Executive

    Email peter.gowers@travelodge.co.uk
  • paul2louise
    paul2louise Posts: 2,421 Forumite
    Name Dropper First Anniversary First Post
    beamerguy wrote: »
    try this, maybe new CEO

    Mr Peter Gowers Chief Executive

    Email peter.gowers@travelodge.co.uk

    already had a reply, :(:(:(


    Dear Mr Birks,

    Thank you for your email. Mr Gowers, our Chief Executive, has asked me to respond on his behalf so that we might resolve your issue as swiftly as possible.

    I am sorry to learn of the issues which you have experienced whilst you have been on your holiday and the car park fine which you have received having unknowingly parked in the Travelodge car park instead of the Asda one.

    This is a matter which you will need to take up directly with the car parking company who issued you with the fine, as you were not residing with a Travelodge this isn't a situation which we can become involved with.

    I do hope that this matter is resolved swiftly for you.

    Kind regards

    Rachael Smith

    Travelodge Customer Services
    Chief Executive's Office
  • beamerguy
    beamerguy Posts: 17,587 Forumite
    First Anniversary Photogenic Name Dropper First Post
    paul2louise wrote: »
    already had a reply, :(:(:(


    Dear Mr Birks,

    Thank you for your email. Mr Gowers, our Chief Executive, has asked me to respond on his behalf so that we might resolve your issue as swiftly as possible.

    I am sorry to learn of the issues which you have experienced whilst you have been on your holiday and the car park fine which you have received having unknowingly parked in the Travelodge car park instead of the Asda one.

    This is a matter which you will need to take up directly with the car parking company who issued you with the fine, as you were not residing with a Travelodge this isn't a situation which we can become involved with.

    I do hope that this matter is resolved swiftly for you.

    Kind regards

    Rachael Smith

    Travelodge Customer Services
    Chief Executive's Office

    Hmm, do let the lady know that you are a customer and this now
    depends if they want you as a future customer or maybe Premier Inn would now be your choice.
    Can you prove your previous stays
  • paul2louise
    paul2louise Posts: 2,421 Forumite
    Name Dropper First Anniversary First Post
    beamerguy wrote: »
    Hmm, do let the lady know that you are a customer and this now
    depends if they want you as a future customer or maybe Premier Inn would now be your choice.
    Can you prove your previous stays

    Yes, i can, we are booked for august in devon and have just stayed in bracknell travelodge 2 days after this for 3 nights.
  • beamerguy
    beamerguy Posts: 17,587 Forumite
    First Anniversary Photogenic Name Dropper First Post
    paul2louise wrote: »
    Yes, i can, we are booked for august in devon and have just stayed in bracknell travelodge 2 days after this for 3 nights.

    The power is in your hands now
  • Coupon-mad
    Coupon-mad Posts: 131,431 Forumite
    Name Dropper First Post Photogenic First Anniversary
    paul2louise wrote: »
    I have read the newbies thread. The carpark is in Poole in Dorset and we live in Nottingham so i have no chance of taking any pictures unless anyone else has shared something similar online.
    On the appeal form it asks for personal details. I was not the driver or owner of the vehicle so can i appeal on behalf of my husband. But i wasnt sure if you should admit to being the driver

    You've read the NEWBIES thread, which does not tell you that you have to take pics and does not tell a driver to appeal...only the registered keeper. Already explained there.

    You are not appealing 'on behalf of' anyone - the rk appeals. The person named on the letter. Especially with Smart Parking, do NOT say who was driving, oh my Lord that's what wins it!

    Use the template in the NEWBIES thread and watch Smart run away.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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