Item not as described, seller saying we need to pay to return it

soolin · 6 July 2017 at 8:17PM

deaston wrote: »

This is great info - thanks.

To be clear, this is my partner's purchase and she's been dealing with eBay/PayPal, so I might be getting details wrong. From what I understand, because we bought it seven weeks ago (because that was the lead time of the greenhouse) too much time has passed for eBay to get involved, so PayPal (and our legal rights) seem our only option now.

An eBay case can be opened up to 30 days from the last estimated delivery time but you have much longer with a PayPal case which is possibly why your wife opened it there. Unfortunately as I said above PayPal cannot force a seller to pay for the return.

MrJones1 · 11 July 2017 at 11:53PM

Open a case on eBay stating that the item was not as described. This is an obvious case. The length
was larger than described. The ridge bar was too short which leaves a gap. This affects the overall
quality.

When you open the case with eBay you can insist that the seller pays for the return or collects the item. You shouldn't need to pay for the return costs. You were the one who got a faulty product instead
of a working one. The seller must take responsibility.

POPPYOSCAR · 12 July 2017 at 12:19AM

glentoran99 wrote: »

open a case not as decribed and take it from there, £1000 and keep the greenhouse is more than generous imo

just to clarify You spent £4000 on a greenhouse from ebay?

My thoughts exactly.

There is no way I would spend that kind of money on something like that through ebay.

deaston · 13 July 2017 at 4:28PM

POPPYOSCAR wrote: »

My thoughts exactly.

There is no way I would spend that kind of money on something like that through ebay.

I tend to agree...

Item not as described, seller saying we need to pay to return it

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