Add your feedback on energy supplier Places for People Energy
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Estimated that my energy (all electric) bill would be £18 cheaper based on last 12 months usage figures including standing charges, yet the monthly direct debit came out as about £12 higher. Couldn't quite understand why, called their helpline and despite the young lady trying to explain how it could happen, it still made no sense.0
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I'm just doing switch to PFP from end Nov for 12 month fixed deal...I missed PvP, any updates on how they are performing in light of weekend news and other company closing down!!0
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Literally just switched a few minutes ago. I had been expecting Amateur Hour, given how new they are. But their website is basically OK, with a couple of glitches. The sign up process is a little clunky, even for me. (I work as a software developer, amongst other things designing web apps like these. So if I have teething problems, so will less technical consumers.)
Specifically, you need to provide your email address when you sign up. Then, separately, you receive an email with an account number. Then you need to register your email address against that account. (Dude, you just sent me an email with my account number in it at that address. Surely there's scope there for combining this into one step?) This leads to a few minutes of trying to sign in, only to be told there's no account associated with the address you just received your account number via. Confused? You will be.
Lastly, once you do get in, the "Tarriff" link in the Account Management page doesn't seem to work (I get an "Internal Error" when I click on that link.) The welcome letter does at least contain the correct tarriff, though. (Unlike a supplier I signed up for at the weekend and then had to cancel, when their contract letter differed significantly from the deal I'd signed up for.)
Final niggles, the password reset page reveals info about subscribers. Specifically, if you put in an address then click "Reset Password" (which I did when debugging the above register-your-address-twice issue) you will be told "there's no account associated with that email. Helpful in uncovering the problem, but bad for security since you can tell if an address one used by a genuine account holder just by trying to reset the password for said address. Good practice is not to reveal whether an address is registered or not and simply say "if that address is registered, you will receive an email with a password reset link." At least there's nothing daft like storing your password in plaintext and emailing it to users to 'reset' a password, a la the Tesco Fiasco.
So far, then, the process has been painless. Will report more as I find.0 -
And there was I very impressed indeed that I was able to log into my account within hours of signing up! I fully expected parts of my account not to be functioning (like tariff info) since I am in the cooling off period. I found the whole process pretty painless. I have no niggles.0
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I have been a customer since February 2016. I found them using a comparison site. The projected savings have not materialised (see my other post re this). They began with a reasonable monthly payment of about £75. This suddenly, and inexplicably rose to £111. I did a comparison yesterday and found that one of the sites offering me savings of almost £100 for the next year, against my current costs, is.....Places For People!0
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looking to switch from BG
recently had a smart meter installed which is great.. . but wil it work with these ?
not to worried about the automatic meter readings being sent etc, but would like to see the consumption etc..0 -
Yes in so far as it will display your consumption and enable you to take meter readings easily. What it won't do is communicate with your new supplier or display accurate information about what you're spending in £s - there is no way to input a tariff manually. I'm more than happy with that - I never used the display where it tells me how much each day is costing me, much prefer a graphical display of how much gas and electricity I'm actually using.
ADDED 1/1/17: I was wrong! As soon as I left British Gas my in-home display unit ceased functioning - I had incorrectly assumed it would continue working even though the readings would not automatically be sent anywhere. I have arranged to have my smart meters replaced with standard dumb meters - PfP is charging me £78 to have my electricity meter replaced and Better Energy is replacing my gas meter for free.0 -
And there was I very impressed indeed that I was able to log into my account within hours of signing up! I fully expected parts of my account not to be functioning (like tariff info) since I am in the cooling off period. I found the whole process pretty painless. I have no niggles.
For my money, during the cooling off period is when you need to see the tarriff info most. Because you need to be able to make sure you've been signed up to the deal you agreed to before committing further, especially when there are exit fees involved.
As a comparison, I signed up for Ovo Energy at the weekend, and had to cancel it a couple of days later. Because the tarriff info that was showing in my sign-up screen differed significantly from the one in the contract I was sent.
PFP's tarriff is shown in their welcome letter at least, and matched the deal I signed up for. Just wish I could confirm it via their website.0 -
I have been a customer since February 2016. I found them using a comparison site. The projected savings have not materialised (see my other post re this). They began with a reasonable monthly payment of about £75. This suddenly, and inexplicably rose to £111. I did a comparison yesterday and found that one of the sites offering me savings of almost £100 for the next year, against my current costs, is.....Places For People!
Hopefully I'll avoid these issues, as I put in my actual highest usage for the past two years rather than an estimated usage. Came out about £114 per month for me, for a single person in a 3-bed detached property. That's compared to £143 a month with two of the Big 6 supplying my electricity and gas separately, and paying their bills on arrival. So, a saving of about £348 per year. Should have switched much sooner. But at least it's done now.0 -
Recently transferred to PFP. Unable to submit meter readings as their online tool does not work. Still awaiting a reply to my various emails.
Together - December 2017 - fixed 40 Online. The product details are incorrect on both PFP website and CheapEnergyClub. PFP £25/fuel direct debit discount is deducted by discounting the standard daily charge according to their blurb, however this is not the case according to my calculation. I have contacted both PFP and cheapenergyclub to notify them of the error but still await a reply from both parties.0
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