Received something I didn't order

Raegan · 23 March 2017 at 10:24PM

I recently placed an order online with a well known shop. When my order got delivered I had received a pair of shoes that I did not order. I have checked my invoice that I received this the parcel and I have checked my online account and there are no records of me purchasing them. Does this mean I can keep them or do I have to send them back? :undecided

Sarahdol75 · 23 March 2017 at 10:54PM

Did you receive the item that you did order?

I once ordered a pair of trainers for my son, size 7 (adult size) and a baby pair of size 7 arrived aswell, nothing to say they were in the parcel, nobody ever asked for them back, so I kept them.

Torry_Quine · 23 March 2017 at 10:56PM

Do you really have to ask?

Dasa · 23 March 2017 at 11:04PM

I wouldn't send them back but I would contact them ,and get them to arrange to collect from you. I did that once and they never came back to me so I kept the stuff.

Raegan · 23 March 2017 at 11:42PM

Received everything else that I ordered as well as the extra item:D

I will get in contact with them to see what they would like me to do with them&#55357;&#56832;

Received something I didn't order

What should I do? 4 votes

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