Add your feedback on energy supplier Iresa

poppellerant wrote: »

I'm of similar stance - I neither want nor have a Twitter or Facebook account. I don't see why I should have to sign up to either just because Iresa aren't able to respond to customer's queries via their own means of internal communication - ie: email or using the website.

I sent them a message, only to not receive any form of reply or acknowledgement. I had to send a complaint using their help and support before both the complaint and message were resolved. This just isn't on, but if it means I have to raise a complaint each time I message them, I'll do just that.

I am in the same boat. I have resisted Twitter and Facebook and don't want to be compelled to use them as a method of communication with any company. It is difficult because Iresa take weeks to respond to e-mails, even if sent as a complaint, and a telephone call can be over an hours wait. I hope that once my account is established and fully operational that I will not need to contact them.

I initiated my transfer on 11th January and as of 13th March my account now appears to be fully operational, apart from the gas meter entry saying 'Payment Type Unknown'. The whole process has taken over two months. My only concern at the moment is that they have only taken one D.D. on the 30th January and nothing since!

I have tried to be proactive from the beginning and provide meter references and readings and find ways of sending readings even though the online meter reading system had not been set up. I even alerted Iresa to the fact that they had only taken one D.D. Now I am going to be hands off and just let matters take their course.

icharus wrote: »

I even alerted Iresa to the fact that they had only taken one D.D. Now I am going to be hands off and just let matters take their course.

I would read their terms and conditions to make sure you won't be charged and check your end that the direct debit is still active and not cancelled.

Other charges
3.6 In addition to our standard charges for supplying you we may also charge you for other reasonable costs, including:

(a) costs in recovering money you owe us, including administration costs and the costs of visiting your property or obtaining a warrant of entry;

(b) costs to repair a damaged meter;

(c) costs to visit your property to disconnect or reconnect your supply;

(d) costs investigating and/or resolving any interference by you with your meter or theft of energy at the property;

(e) where you failed to keep an agreed appointment with us or our agents;

(f) if you fail to respond to our efforts to contact you and we have to visit your property;

(g) administration costs arising from payment failures, such as cancelled direct debits;

(h) replacing any card, key or token that you lose or damage; or

(i) if you ask us to upgrade your supply arrangements of if we are required to do so.

Well, over a month since my switch. Opening reads, and interim reads on the 15th of Feb are shown on the account for both fuels, but of the readings submitted on the 28th of February only the electricity readings show up, gas is still missing.

No bills have been raised yet either.

I've also noticed that, other than the advance payment on the 26th January, Iresa haven't taken any more money. The DD is still active with the bank, they just haven't requested it.

I expect it will be a double payment next month, which is no problem as the money is there at my end, it'll just sit earning insignificant interest, but if the 'surge in new business' means they can't even collect cash on time, it doesn't inspire much confidence.

Regarding poppellerant's comment, as far as I'm concerned with no bill and an active DD, any delays are entirely down to them, so in the (extremely unlikely IMO) event they were to try and levy charges they'd have a fight on their hands. That said, I think I'll email them and point out the situation just so it's all in writing.

Hengus wrote: »

I am rather hoping that Ofgem is knocking on their door. My gas transactions haven't been updated since I complained about their use of an incorrect calorific value. I am a day away from being in a position to take the matter to the EO.

Is this relevant?

"Good news in your Monday mug! We have updated our calorific value, and our customers have been refunded the difference for past usage"

https://twitter.com/IresaEnergy/status/841209081767550976